Golden Lisbon Hotel boosts bookings, revenue, and efficiency with SiteMinder’s platform

REVENUE MANAGEMENT

Golden Lisbon Hotel is an elegant 4-star hotel located in the neighbourhood of Chiado, Lisbon. With a prime location and all the comfort guests could need, it promises a memorable stay for any travellers visiting Portugal’s famous capital city. For General Manager, Francisco Campos, guest experience is everything. With four pillars of comfort, attention to detail, excellent service, and personalisation driving the business, he explained the importance of putting guests first. Although this front-end excellence wins the hearts of guests, it’s the tech-driven management in the background that makes it all possible.

Why it matters: Golden Lisbon Hotel is now a proud customer of SiteMinder, the world’s leading hotel commerce platform, and it was a desire for growth and improvement that inspired the change.

Golden Lisbon Hotel is satisfied with SiteMinder’s advanced technology solution to help them manage their online inventory, smooth payment process, and experience an increase in direct bookings.

Top 3 Core Objectives: The Golden Lisbon Hotel is in search of a sophisticated and user-friendly hotel technology solution to support their business.

Advanced and intuitive solution: The property felt the previous solution they used was less advanced. Therefore, they’re looking for a technology solution that is capable of helping them in managing bookings and payments

Innovators Mentioned

Golden Lisbon Hotel

SiteMinder

Francisco Campos

General Manager

Golden Lisbon Hotel

"Using SiteMinder has allowed us to change the way we manage our rooms and rates, resulting in a bookings increase of more than 10%."

Francisco Campos

General Manager

👍 General Manager Francisco Campos said that Golden Lisbon Hotel experiences an increase in bookings significantly:

"Using SiteMinder has allowed us to change the way we manage our rooms and rates, resulting in a bookings increase of more than 10%."

⚖️ The selection process: During their research process, Francisco Campos evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

General Manager Francisco Campos said, about their decision: "We were looking for better support and a more intuitive solution. SiteMinder is excellent, and the payment feature in particular is great for us. SiteMinder is the best out there at the moment."

📈 The results: Thanks to SiteMinder’s unrivalled power and performance in distribution, direct booking, and efficiency, Golden Lisbon Hotel is enjoying an uplift not only in business success, but it’s also made Francisco a happier manager.

SiteMinder allows the property to change the way they manage rooms and rates, resulting in a bookings increase of more than 10%.
There is an increase in direct bookings and less overbookings, which has boosted their revenue.
Francisco can also do more things in less time. Greater efficiency has reduced human error – it’s made doing his job easier and more enjoyable.

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