Award-winning Carden Park Spa sees surge in revenue after adopting TRYBE.

REVENUE MANAGEMENT

A place where joy, refinement and a connection with nature coexist, Carden Park’s 1000 acre estate is the ultimate expression of escapism. The Spa at Carden Park is pioneering a new era of wellness escapism, and you can dedicate your mind, body and soul to the pursuit of feeling good. From elaborate and ornate interiors to breathtaking luxury spa garden facilities woven into the scenic Cheshire countryside, you will drift between spa experiences that are nothing short of otherworldly. Guests can relax in an extensive range of thermal features, inside and out, or they can enjoy a panoramic sauna or basking in the outdoor vitality pool, discovering the seasonality of the resort through a spa experience intricately linked with nature. Whether booking a spa treatment, or a spa break; there’s something for every spa experience.

Why it matters: The Spa at Carden Park is a complex operation, and they needed an operational software that could match their unique needs. Taking into account the significant volume of transactions and customer interactions daily, The Spa at Carden Park needed an online booking engine and calendar management system capable of handling bookings seamlessly, ensuring an error-free operation while delivering a smooth and efficient customer experience. In addition to online bookings, The Spa sells and manages a wide array of products; therefore, they needed a system to manage their inventory in real-time, supported by up-to-date reporting.

The team were looking for modern, user-friendly software to support their operations with a range of functionalities, including payments, retail sales, inventory management, real-time reporting, team availability and rotas, as well as online bookings for experiences, spa days, breaks, and much more. They also wanted software that could integrate with their PMS Opera.

Top 3 Core Objectives: Trybe is modern, efficient, easy to use and – most importantly – improves the overall customer experience.

Improve Operations: TRYBE has significantly improved operations at The Spa at Carden Park by providing an intuitive, modern, and innovative platform that enhances staff accessibility and offers a streamlined online booking engine for customers.
Increase Revenue: Over a full 12-month period, following the switch to TRYBE, spa bookings at Carden Park have surged by 991%, while revenue has experienced a remarkable increase of 1500%, compared to the previous solution.
Reduce Administration: As a result, call statistics to their reservations team have dramatically decreased, which Carden Park attributes to the user-friendly nature of the booking engine, its mobile-friendly design, and the availability of automated, dynamic packages.

Innovators Mentioned

Carden Park

Trybe

Emma Pridding

Spa Director

Carden Park

Andrea Green

Commercial Director

Carden Park

"“Adopting the TRYBE system has increased Carden Park’s website revenue and it’s revolutionised the way in which we manage our inventory controls. It is modern, efficient, easy to use and – most importantly – improves the overall customer experience”"

Emma Pridding

Spa Director

👍 Spa Director Emma Pridding said that Trybe has revolutionised our operations.:

"“Adopting the TRYBE system has increased Carden Park’s website revenue and it’s revolutionised the way in which we manage our inventory controls. It is modern, efficient, easy to use and – most importantly – improves the overall customer experience”"

⚖️ The selection process: During their research process, Andrea Green evaluated Trybe's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Trybe was the best fit solution:

Commercial Director Andrea Green said, about their decision: "“The success we’ve had with TRYBE over the past twelve months has been incredible; our bookings have dramatically increased and our revenue has increased by fifteen-fold.”"

📈 The results: TRYBE drives 991% surge in bookings and 1500% revenue growth at The Spa at Carden Park with intuitive, modern platform.

Revenue has increased fifteen-fold.
Call statistics to the reservations team have dramatically decreased, thanks to the user-friendly nature of the Trybe.
Operations are streamlined