Akia Contactless Check-In vs. Sezam24:
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The Decision

Choosing a contactless check-in platform involves understanding what your hotel needs most—whether it's seamless communication, automation, or straightforward self-service check-in. Akia Contactless Check-In and Sezam24 aim to fulfill these roles but differ significantly in their features, user feedback, and market focus. Your decision hinges on which solution aligns best with your operational goals and guest experience priorities.

Akia offers a broad set of features with a strong emphasis on guest communication and automation, supported by more recent reviews and a higher review count. Conversely, Sezam24 provides a simple, self-service check-in experience praised for its ease of use but has fewer recent reviews and features. So, which platform suits your hotel best?

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Is Akia Contactless Check-In or Sezam24 Better for Hotels?

Both Akia and Sezam24 address the need for contactless check-in, but they approach it differently. Akia emphasizes guest communication, automation, and integration, enabling hotels to manage guest interactions before, during, and after their stay, which helps improve reputation and operational efficiency. Sezam24 focuses primarily on self-service check-in kiosks, allowing guests to check in independently with minimal staff involvement.

While Akia's platform is richer in features and integrations, Sezam24 offers a straightforward, no-fuss check-in process that caters to budget-friendly, small hotels. Akia’s versatility suits hotels seeking a comprehensive communication platform, whereas Sezam24 is ideal for properties prioritizing quick, self-serve check-in. Do you need a full communication suite or just a self-service kiosk?

Akia Contactless Check-In vs Sezam24: Which Should Your Hotel Choose?

If your hotel requires a comprehensive guest communication system with automation, integrations, and guest history, Akia is the clear choice. Its 38 reviews—more recent than Sezam24’s—highlight its strengths in automating responses, managing team communication, and integrating with PMS systems, making it suitable for hotels that value operational efficiency and guest engagement.

If your hotel’s main focus is providing a simple, self-service check-in experience with minimal staff involvement and straightforward technology, Sezam24 fits better. Its single review praises its accuracy and ease of use, making it an attractive option for small, budget-conscious hotels. For a hotel seeking broad guest communication features, Akia is the better fit; for straightforward self-check-in, Sezam24 is sufficient.

Is Akia Contactless Check-In or Sezam24 Easier to Use?

Akia has a solid user rating of 4.82/5 for ease of use, with reviews praising its simplicity once set up and its helpful onboarding process. However, some users mention occasional app glitches and the need for a better interface for filtering guest threads. Its onboarding is rated at 4.67/5, indicating a smooth initial experience but room for improvement.

Sezam24 is rated a perfect 5/5 for ease of use, with reviewers describing its self-check-in kiosks as straightforward and reliable, requiring little training. Its focus on simplicity at the guest touchpoint makes it ideal for properties wanting quick adoption.

Edge: Sezam24.

Which Has Better Features: Akia or Sezam24?

Akia boasts 19 unique features not available in Sezam24, including mobile-friendly design, chatbot booking, WhatsApp and Facebook Messenger integrations, automated replies, guest history, PMS integration, and pre-arrival upselling. These extra tools support more personalized, automated guest communication and operational management.

Sezam24 offers just one unique feature: a hotel website check-in portal, focusing solely on self-service check-in without additional communication tools. This makes Akia significantly more feature-rich and versatile for hotels looking for a comprehensive contactless solution.

Edge: Akia.

Which Has Better Customer Support: Akia or Sezam24?

Akia’s customer support is rated 4.86/5, with reviews praising its knowledgeable staff and quick responses. One user mentions, “Getting ahold of a representative has been, by far, the easiest and best customer service we have ever experienced,” indicating strong post-sale support.

Sezam24’s support is rated a perfect 5/5, with feedback emphasizing reliability and professionalism, although fewer recent reviews make it harder to gauge ongoing support quality.

Edge: Sezam24.

Which Has More Integrations: Akia or Sezam24?

Akia has 32 verified integrations, including popular PMS systems like Mews, Cloudbeds, and WebRezPro, as well as keyless entry via FLEXIPASS and RoomRaccoon. This extensive partner network allows Akia to connect seamlessly with most hotel tech stacks.

Sezam24 has 9 verified integrations, including Hotek, WuBook, and Onity, but fewer options overall. Shared integrations with Akia include major PMS providers, but Akia’s broader ecosystem provides more flexibility.

Edge: Akia.

Which Do Hoteliers Rate Higher: Akia or Sezam24?

Akia’s overall rating of 4.95/5 is supported by 38 reviews, mostly recent, with hoteliers praising its ease of communication, automation, and positive impact on reputation. The average property segment ratings are high, especially for boutique hotels and independent properties.

Sezam24 holds a perfect 5/5 rating from one review, praising its reliability for small, budget hotels. However, with only one review, its rating isn’t as representative of broader hotel experiences.

Edge: Akia.

How Much Do Akia and Sezam24 Cost?

Akia does not disclose a specific pricing structure; its model appears to be customized, possibly based on hotel size or needs. It does not offer a freemium option, and no trial info is available, which suggests a tailored quote process.

Sezam24 charges a flat rate of $300 for its platform, with no mention of ongoing subscription fees or trial options. This straightforward pricing makes it easy to budget but may lack flexibility for larger hotels.

What Type of Hotel Should Use Akia?

• Hotels that want a full guest communication system, including automated responses, guest history, and integrations with PMS.
• Teams seeking to streamline pre-arrival, check-in, and post-stay communication.
• Properties aiming to improve online reputation through proactive guest interaction.
• Hotels that value automation and data analytics for operational insights.
• Not ideal if your hotel prefers minimal tech or only needs a simple check-in kiosk.

What Type of Hotel Should Use Sezam24?

• Budget hotels that prioritize a quick, easy self-check-in process.
• Small properties with limited staff, looking to reduce front desk workload.
• Hotels wanting a simple, reliable self-service solution without extensive communication features.
• Properties aiming for cost-effective, basic check-in technology.
• Not ideal if your hotel needs detailed guest communication, automation, or PMS integration.

Akia vs Sezam24: The Bottom Line for Hotels

Akia is a comprehensive guest communication platform that significantly enhances operational efficiency and guest experience, especially for hotels seeking automation and integrations. Its broad feature set, high review count, and recent positive feedback make it the stronger choice for medium to large hotels or those with complex operational needs.

Sezam24 offers a straightforward, self-service check-in solution that’s ideal for small, budget-friendly hotels focusing on basic automation. Its ease of use and lower price point suit properties with minimal need for communication or integrations.

If your hotel seeks a versatile, feature-rich platform that can grow with your needs, Akia is the clear winner. For simple, cost-effective self-service check-in, Sezam24 will meet your needs.

In conclusion: choose Akia if automation, integrations, and guest engagement are priorities. Pick Sezam24 if a straightforward, budget-friendly check-in solution suffices for your hotel.