ASTERIO (by Septeo Hospitality) vs. protel PMS (by Planet):
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The Decision

Choosing the right property management system (PMS) can make or break your hotel's operations and guest experiences. ASTERIO by Septeo Hospitality and protel PMS by Planet both aim to streamline hotel management, but they serve different needs and hotel profiles. While ASTERIO offers an all-in-one platform for diverse services, protel PMS emphasizes extensive integrations and scalability. Which one aligns better with your hotel’s strategic goals?

Is ASTERIO or protel PMS Better for Hotels?

ASTERIO promises to be much more than a traditional PMS, claiming to help manage not only rooms but also food, spa, wellness, and activity services. However, it suffers from a complete lack of recent reviews, with zero user ratings or current feedback, making its performance and reliability uncertain. In contrast, protel PMS has over 105 recent reviews, with the latest in the past six months, and an 80% likelihood to recommend, indicating a more validated user experience.

While ASTERIO aims to improve productivity, develop revenues, and enhance customer journeys, its absent review data leaves hotel managers questioning its real-world performance. Conversely, protel PMS is widely praised for its functionality, ease of use, and extensive integration ecosystem, but some reviews mention sluggish support responsiveness and bugs. Do you prefer a solution with proven recent user feedback or an untested platform with no current reviews?

protel PMS vs ASTERIO: Which Should Your Hotel Choose?

Your choice hinges on your hotel’s needs. If you require a flexible, scalable PMS with a vast ecosystem of integrations, go with protel PMS. It suits hotels that prioritize automation, efficiency, and a wide array of third-party connectivity, especially in larger or multi-property environments. If, however, your hotel seeks a broad-service management platform that encompasses wellness, retail, and activity operations under a unified system, ASTERIO might appear appealing, though with the caveat of lacking recent validation.

For properties that value proven reliability, extensive integrations, and active user support, protel PMS is clearly the stronger candidate. ASTERIO’s appeal diminishes without user reviews confirming its effectiveness and support quality. Would you rather rely on a platform with verified recent feedback or one with no current user data?

Is ASTERIO or protel PMS Easier to Use?

protel PMS scores a 4.12/5 for ease of use, backed by over 100 recent reviews describing its intuitive interface, fast onboarding, and straightforward daily operations. Users praise its user-friendly navigation and comprehensive training resources, though some mention occasional bugs and slow support response times.

In comparison, ASTERIO has a 0/5 rating, with no recent reviews or user feedback available, raising questions about its usability and staff adoption. Without concrete data, it’s impossible to gauge if ASTERIO’s interface is as accessible as protel’s. Edge: protel PMS.

Which Has Better Features: ASTERIO or protel PMS?

protel PMS offers 33 shared features with ASTERIO, plus 13 unique to protel and 11 unique to ASTERIO. Notable features exclusive to ASTERIO include a Spa & Wellness Module, channel management, EPoS, and online check-in/out, positioning it as a comprehensive platform for diversified hotel services.

protel PMS, on the other hand, excels in core PMS functionalities, with features like a booking engine, extensive integrations (over 1,200 partners), and automation tools. Its focus on property management efficiency is well-reviewed and trusted. Given the limited feature details and recent reviews for ASTERIO, protel’s feature set and proven performance give it the edge.

Edge: protel PMS.

Which Has Better Customer Support: ASTERIO or protel PMS?

protel PMS’s support scores 3.95/5, with recent reviews citing generally helpful service, though some mention delays and responsiveness issues. Customers appreciate proactive support for integrations and onboarding, but frustrations remain over response times and unresolved bugs.

ASTERIO has no recent reviews or support ratings available, making it impossible to assess its customer service quality. With proven support from protel PMS users and recent feedback, protel’s support quality is the safer choice. Edge: protel PMS.

Which Has More Integrations: ASTERIO or protel PMS?

protel PMS boasts over 1,200 integrations, including key partners like SiteMinder, Experience Hotel, and RevControl. It supports a broad ecosystem, enabling hotels to connect with revenue management, CRM, channel management, and other third-party systems effectively.

ASTERIO’s integration count is limited to 13 verified partners, with no mention of extensive connectivity. Given the importance of integrations for operational efficiency in larger or multi-system hotels, protel’s ecosystem offers superior flexibility. Edge: protel PMS.

Which Do Hoteliers Rate Higher: ASTERIO or protel PMS?

With over 105 recent reviews, protel PMS has an 80% likelihood of recommendation and a 4.11/5 overall rating, with specific praise for its functionality and ease of use across various hotel types. It receives particularly high marks from independent and branded hotels, with ratings averaging above 4/5.

Meanwhile, ASTERIO has no recent reviews or ratings, making it impossible to determine user satisfaction. Based on validated recent data, protel PMS clearly outperforms. Edge: protel PMS.

How Much Do ASTERIO and protel PMS Cost?

ASTERO’s pricing details are unavailable, suggesting it might be a custom or less transparent model. Conversely, protel PMS costs $500 per month as a base fee, with no additional implementation or setup fees, but possibly extra charges for add-ons and integrations.

Given the transparency and clarity around protel’s pricing, your hotel can better assess value and budget planning. ASTERIO’s unknown cost structure makes comparisons difficult, but the lack of recent reviews raises questions about its value proposition.

What Type of Hotel Should Use ASTERIO?

• Hotels that want an all-in-one platform for managing accommodation, food, spa, wellness, and activities.
• Business models seeking to market, sell, and operate multiple services within a single system.
• Hotels with a focus on customer experience differentiation through integrated services.
• Teams willing to invest in a new platform that might still be in development or lacking recent validation.

Not ideal if your hotel relies heavily on proven, reliable PMS features, extensive integrations, or requires quick staff onboarding, given the lack of recent data.

What Type of Hotel Should Use protel PMS?

• Hotels that need a scalable, highly integrated PMS with over 1,200 supported partners.
• Properties focusing on automation, revenue management, and multi-property management.
• Hotels that prioritize detailed reporting and flexible customization.
• Teams looking for a proven platform with active support and recent reviews.

Not recommended for smaller hotels with very simple needs or those seeking an all-in-one service management platform outside of core property management.

protel PMS vs ASTERIO: The Bottom Line for Hotels

protel PMS stands out as the more validated and versatile solution, with a strong track record of recent user feedback, extensive integrations, and a focus on core hotel management. Its broad ecosystem supports hotels of all sizes, especially those with complex operational needs.

If your hotel needs a reliable, well-supported PMS with proven features and integrations, go with protel PMS. It excels in scalability, automation, and support, making it suitable for a wide range of hotel types and sizes.

ASTERIO, while promising a unified platform for diverse services, remains unproven in recent user experiences, limiting confidence in its current capabilities. It may be considered if your hotel is a large multi-service operation willing to take a chance on a less validated platform.

In conclusion, for most hotels evaluating a property management system today, protel PMS offers a safer, more proven choice with clearer value and support. ASTERIO may have potential but requires further validation before it becomes a reliable solution for your team.