Autoclerk (PMS) vs. Infor HMS:
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The Decision

Choosing between AutoClerk (PMS) by AutoClerk, Inc. and Infor HMS hinges on your hotel’s specific needs, as both systems aim to streamline operations but differ significantly in scale, features, and user feedback. AutoClerk primarily serves independent hotels and smaller properties, offering essential management tools, while Infor caters to larger, more complex hotels with extensive customization and integration options. Your decision should consider your property size, operational complexity, and growth plans.

AutoClerk is straightforward with a focus on core PMS features, whereas Infor provides a broad suite of modules, including revenue management and guest profiles. Both promise to improve efficiency but target different hotel segments. Are you prioritizing a simple, easy-to-implement system, or do you need a more comprehensive, flexible platform?

Is AutoClerk or Infor Better for Hotels?

AutoClerk’s strength lies in its simplicity and ease of use, making it suitable for small to mid-sized properties that need reliable, straightforward operations. Its cloud-based system is highly rated for onboarding and support, with a 4.33/5 ease of use score and a 4/5 value rating, emphasizing quick deployment and affordability.

In contrast, Infor boasts a more extensive feature set, including housekeeping, guest profiles, revenue management, and multi-lingual support, all integrated within a scalable cloud platform. Its 4.04/5 overall rating reflects its popularity among more complex hotels and chains looking for customization and automation.

The key divergence is in their review volume and recency. AutoClerk has only 3 reviews, none in the last 6 months, making its data less current and less reliable. Infor’s 46 reviews, all recent, provide a clearer picture of ongoing performance. Given this, Infor’s higher review count and recent feedback suggest a more dependable choice for larger, growing hotels.

AutoClerk vs Infor: Which Should Your Hotel Choose?

If your hotel is small, independent, or has straightforward operational needs, go with AutoClerk. Its intuitive interface and premium support make onboarding easier, and its lower complexity reduces training time.

If your hotel is part of a chain, upscale, or requires extensive customization—such as guest profiles, revenue management, or multi-currency support—Infor is the better fit. Its suite of 20 exclusive features and widespread integrations will facilitate complex operations and growth.

For properties seeking a budget-friendly, easy-to-learn system with reliable support, AutoClerk shines. Conversely, if your hotel needs advanced modules and scalability, Infor’s extensive capabilities make it the optimal choice.

Is AutoClerk or Infor Easier to Use?

AutoClerk scores a 4.33/5 for ease of use, with reviews highlighting its simple design and quick learning curve. Users find onboarding smooth, with many noting that staff can adopt the system rapidly due to its intuitive interface.

Infor’s usability scores slightly lower at 3.88/5, with some reviews mentioning that its interface could be more visually appealing and user-friendly. While most find navigation straightforward, the abundance of features can introduce a learning curve.

Given the review data, AutoClerk’s user experience is rated higher overall, especially for properties that value straightforward operation and minimal complexity.

Edge: AutoClerk.

Which Has Better Features: AutoClerk or Infor?

AutoClerk offers core PMS functionality with a handful of features, focusing on property management essentials like guest profiles and basic reporting. It integrates with several third-party systems but lacks advanced modules.

Infor provides a broad set of 20 exclusive features, including housekeeping, guest CRM, calendar view, direct billing, multi-lingual support, cloud deployment, payment processing, revenue management, and automated night audits. These features enable larger hotels to tailor workflows and automate complex tasks.

While AutoClerk covers the basics well, Infor’s extensive feature suite makes it more adaptable for properties with sophisticated operational needs.

Edge: Infor.

Which Has Better Customer Support: AutoClerk or Infor?

AutoClerk’s customer support scores 4.33/5, with reviews praising 24/7 availability and quick resolution times. Its responders are noted for their professionalism, especially during critical incidents.

Infor’s support scores 4.04/5, with reviews highlighting responsiveness and helpfulness but also mentioning occasional delays during system updates. Some users appreciate the support team's kindness, though others suggest that support could be more proactive during bugs and updates.

Given the recent review volume and support ratings, AutoClerk’s support appears slightly more reliable, especially for small properties needing quick assistance.

Edge: AutoClerk.

Which Has More Integrations: AutoClerk or Infor?

AutoClerk integrates with 8 verified partners, including popular systems like SiteMinder, Duetto, and Cendyn, covering essential booking, revenue, and payment solutions. Its limited integrations are suitable for properties with straightforward needs.

Infor integrates with 113 verified partners, including Priority Software, Trevo, and Birchstreet, offering extensive options for revenue, accounting, and operational workflows. It supports seamless connection with major booking engines and additional operational tools.

For hotels that rely heavily on integrations, especially with multiple third-party systems, Infor’s larger partner network is a clear advantage.

Edge: Infor.

Which Do Hoteliers Rate Higher: AutoClerk or Infor?

AutoClerk has only 3 reviews, with an overall rating of 3.5/5, and no recent reviews. The limited feedback makes it difficult to gauge current performance, but support and onboarding are praised in existing comments.

Infor boasts 46 reviews, with an overall rating of 4.04/5 and recent reviews praising its customization, ease of navigation, and support. Larger hotels and chains tend to rate Infor higher, reflecting its value for complex operations.

Considering the volume and recency, Infor’s reviews provide a more reliable reflection of user satisfaction.

Edge: Infor.

How Much Do AutoClerk and Infor Cost?

Both systems lack publicly available detailed pricing, indicating custom quotes based on hotel size and modules selected. AutoClerk’s model likely involves a flat or per-room fee, common for small PMS providers.

Infor’s pricing is typically based on the number of rooms, modules, and support needed, often requiring a bespoke quote. Expect higher costs due to its extensive feature set and customization options.

Your hotel should contact sales for tailored pricing, but Infor’s broader scope suggests it’s more expensive, suitable for larger properties with complex needs.

What Type of Hotel Should Use AutoClerk?

• Hotels that are small, independent, or have straightforward operations.
• Teams seeking quick, easy onboarding and minimal training.
• Properties that need reliable core PMS features without extensive customization.
• Hotels prioritizing support and ease of use over advanced modules.

Not ideal if you require sophisticated revenue management, extensive integrations, or multi-property management.

Not ideal if:

• You operate a large, multi-property chain.
• Your hotel needs advanced modules like guest CRM or automated night audit.
• You require extensive customization or multi-currency support.

What Type of Hotel Should Use Infor?

• Large hotels, hotel groups, or chains needing extensive automation.
• Properties that require advanced revenue management, guest profiles, and multi-lingual support.
• Hotels with complex workflows, multi-currency needs, or integrated operational tools.
• Hotels prioritizing scalability, customization, and integration with third-party systems.

Not ideal if your hotel is small, independent, or prefers a simple, budget-friendly system without numerous modules.

Not ideal if:

• You operate a small property with basic PMS needs.
• Your team prefers a highly intuitive, minimal interface.
• You have limited IT support and prefer a more straightforward system.

Infor vs AutoClerk: The Bottom Line for Hotels

The core difference is in scope: AutoClerk offers a focused, easy-to-use PMS suitable for smaller or independent hotels, emphasizing support and simplicity. Infor provides a comprehensive, customizable platform with extensive modules, ideal for larger properties seeking automation and scalability.

If your hotel values quick deployment, straightforward operations, and high support quality, AutoClerk is the better choice. It’s particularly suited for small properties or those new to PMS software.

Choose Infor if your hotel needs a scalable, feature-rich system capable of handling complex workflows, revenue management, and multi-property operations. Its broad integration network and extensive modules make it a better fit for larger, growth-oriented hotels.

In conclusion, for most hotels weighing recent reviews and a broader feature set, Infor stands out as the stronger option. However, if ease of use and support are your top priorities, especially for smaller hotels, AutoClerk remains a reliable choice.