Aven Hospitality Retailing vs. Plusgrade:
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The Decision

Your choice between Aven Hospitality Retailing and Plusgrade hinges on your hotel’s specific needs for upselling and ancillary revenue. Both products aim to boost your income beyond room sales; however, they tackle different operational challenges. Aven Hospitality focuses on broad retail capabilities and integrated management, while Plusgrade concentrates on automated upselling and revenue maximization. Which approach aligns better with your hotel’s goals?

Is Aven Hospitality or Plusgrade Better for Hotels?

Both Aven Hospitality Retailing and Plusgrade serve as upselling tools that drive additional revenue, but they do so through distinct features. Aven Hospitality offers a comprehensive retail platform, allowing you to sell goods, services, and experiences beyond room bookings, supported by features like digital acceptance and gift vouchers. In contrast, Plusgrade specializes in optimizing ancillary revenue through automated upselling of upgrades and extras, with a focus on maximizing RevPAR and guest satisfaction. Do you need a broad retail solution or a focused upselling engine?

Aven Hospitality vs Plusgrade: Which Should Your Hotel Choose?

If your hotel needs to diversify revenue streams with retail offerings like gift vouchers, pre-paid experiences, or ancillary product merchandising, go with Aven Hospitality Retailing. Its integrated checkout, unified inventory management, and retail-specific features make it suitable for hotels aiming to expand beyond traditional upselling.

If your primary goal is to increase RevPAR through automated room upgrades, pre-arrival offers, and tailored upsell transactions, Plusgrade is the better fit. Its proven track record in enhancing ancillary revenue and its user-friendly platform make it ideal for hotels seeking operational efficiency and revenue uplift.

Is Aven Hospitality or Plusgrade Easier to Use?

Aven Hospitality scores a perfect 5/5 for ease of use, with a highly intuitive reservation system, straightforward onboarding, and excellent support. Reviews highlight its user-friendly interface and seamless integration, making staff adoption smooth. Conversely, Plusgrade is rated 4.75/5, with most users praising its simple setup and automation features, though some mention a slight learning curve in leveraging advanced upsell options.

Edge: Aven Hospitality.

Which Has Better Features: Aven Hospitality or Plusgrade?

Aven Hospitality offers four features unique to its platform, including digital payment acceptance, ancillary product merchandising, gift vouchers, and automated fulfillment routing. Meanwhile, Plusgrade provides four exclusive features such as multi-channel delivery, multi-property dashboards, offer orchestration, and A/B testing. Shared features include basic upselling and guest segmentation, totaling six capabilities.

If your hotel values comprehensive retail management, Aven Hospitality’s added features give it the edge. For sophisticated upsell experimentation and multi-channel campaigns, Plusgrade’s unique tools are advantageous.

Edge: Aven Hospitality.

Which Has Better Customer Support: Aven Hospitality or Plusgrade?

Both products boast high support ratings, with Aven Hospitality receiving a perfect 5/5 and Plusgrade close behind at 4.79/5. Reviews praise Aven Hospitality’s responsive, communicative team, especially during onboarding and feature deployment. Plusgrade users highlight its proactive support and continuous assistance, though there are occasional mentions of needing more support for complex integrations.

Overall, Aven Hospitality’s support is slightly more lauded for its responsiveness, but Plusgrade’s service remains strong.

Edge: Aven Hospitality.

Which Has More Integrations: Aven Hospitality or Plusgrade?

Aven Hospitality integrates with 80 verified partners, including major PMS, RMS, and distribution systems, supporting extensive third-party connections. Plusgrade, with 16 verified partners, covers key integrations like SiteMinder, Mews, and Oracle Hospitality but has fewer total options overall.

If your hotel relies on a broad ecosystem of software, Aven Hospitality’s larger integration network makes it the clear choice. Plusgrade’s more limited list may restrict some operational flexibility.

Edge: Aven Hospitality.

Which Do Hoteliers Rate Higher: Aven Hospitality or Plusgrade?

Review counts favor Plusgrade, with 29 recent reviews, compared to only 1 review for Aven Hospitality, making Plusgrade’s ratings more current and reliable. Plusgrade holds a 5/5 overall rating, with high scores across segments, especially in luxury, resorts, and city hotels.

Aven Hospitality, with only one review, has a perfect 0/5 rating, which severely limits confidence in its performance. The recent reviews favor Plusgrade’s ease of use, support, and revenue impact.

Edge: Plusgrade.

How Much Do Aven Hospitality and Plusgrade Cost?

Aven Hospitality’s retailing product is priced at $600/month, with no trial options or free tier. Plusgrade offers its platform for $400/month, also without a trial, making it slightly more affordable. Both products lack detailed pricing flexibility, but Plusgrade’s lower base fee could appeal to hotels with tighter budgets.

Pricing alone favors Plusgrade, especially for properties looking for a more economical upselling platform.

What Type of Hotel Should Use Aven Hospitality?

• Hotels that want a versatile retail platform to sell goods, services, and experiences alongside rooms.
• Teams seeking a unified checkout and inventory management system.
• Properties aiming to merchandise ancillary products like gift vouchers.
• Hotels looking to streamline payments and fulfillment tasks.
• Hotels that prioritize comprehensive retail capabilities in their upselling strategy.

Not ideal if your hotel primarily wants automated upgrades or has limited retail offerings.

What Type of Hotel Should Use Plusgrade?

• Hotels focused on increasing RevPAR through automated room upgrades and ancillary offers.
• Resorts or city hotels with high occupancy and low unsold inventory.
• Properties seeking a platform with multi-channel campaign delivery.
• Hotels interested in A/B testing and offer experimentation.
• Properties that want quick, proven revenue boosts from upselling.

Not ideal if your hotel requires extensive retail merchandising or inventory management outside of upgrades.

Plusgrade vs Aven Hospitality: The Bottom Line for Hotels

The core difference lies in their focus—Aven Hospitality provides an all-encompassing retail platform, while Plusgrade emphasizes automated upselling to boost RevPAR. Your choice depends on whether you prioritize broad product sales or targeted revenue optimization.

Choose Aven Hospitality if you need retail flexibility, integrated payments, and extensive partner connections. Its comprehensive features support diversified revenue streams and retail experiences, ideal for hotels wanting to expand their ancillary services.

Opt for Plusgrade if your goal is to maximize room upgrade revenue, streamline upselling, and reduce manual effort in sales. Its proven success in enhancing RevPAR and guest satisfaction makes it an excellent choice for properties aiming for operational efficiency and revenue growth.

If your hotel seeks a highly-rated, recent, and well-supported platform with a proven track record, Plusgrade’s larger review base and current high ratings make it the safer choice. Conversely, if retail diversification and integrated management are priorities, Aven Hospitality’s broader feature set and extensive integrations offer substantial advantages.

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