Better.Guest Hotel App (by Betterspace) vs. Goguest Hotel Guest App (by Easygoband):
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The Decision

Choosing between Better.Guest Hotel App by Betterspace and Goguest Hotel Guest App by Easygoband hinges on your hotel’s specific needs. While both aim to improve guest experience and streamline operations, they differ significantly in features, market presence, and user feedback. Betterspace’s solution is more established, with a broader integration network and higher review scores, making it a compelling choice for most hotels. Goguest offers a robust, customizable platform that may appeal to tech-forward properties seeking targeted modules. Which aligns better with your hotel’s goals?

Is Better.Guest or Goguest Better for Hotels?

Both Betterspace and Easygoband target digital guest engagement but approach it differently. Betterspace’s web app provides a comprehensive digital directory, energy management, and messaging, all accessible without downloads, making it ideal for hotels emphasizing sustainability and operational efficiency. Conversely, Goguest emphasizes service control via smartphones, including in-room dining and activity booking, with a focus on revenue generation through targeted promotions. Do you prioritize energy-saving and digital directories, or guest service interactions and upselling?

Betterspace’s platform boasts a higher review count (23 reviews vs. 22) and more recent positive feedback, especially in the last six months, indicating stronger market confidence. Goguest has a slightly smaller footprint and fewer recent reviews, which may be a consideration if ongoing support and updates matter most. When evaluating their core strengths, consider whether your hotel needs a broad digital platform (Betterspace) or a module-driven service app (Goguest). Which solution better addresses your operational priorities?

Better.Guest vs Goguest: Which Should Your Hotel Choose?

If your hotel needs a versatile digital guest experience with energy management, messaging, and a no-download web app, go with Betterspace. It’s especially suited for city hotels, boutique properties, and resorts seeking environmental sustainability, thanks to its in-room control features and comprehensive guest engagement tools. On the other hand, if your focus is on increasing revenue through in-room dining, activities, and tailored promotions, Goguest’s customizable modules make it a better fit, particularly for properties aiming to boost upselling.

Given Betterspace’s 4.91/5 rating from 23 reviews and recent reviews, it’s the more proven option. Goguest, with a 0/5 rating and fewer reviews, seems less established but may still serve properties with specific service-focused needs. For most hotels, the proven track record and extensive integrations tip the scale toward Betterspace. Which set of features aligns more closely with your hotel’s strategic goals?

Is Better.Guest or Goguest Easier to Use?

Betterspace’s platform is rated 4.78/5 for ease of use, with users praising its simple menu navigation, structured configuration, and intuitive interface. Implementation involves onboarding staff and integrating with existing PMS, which some reviewers mention can be complex but generally manageable. Goguest is rated slightly higher at 4.82/5, with reviews highlighting its modern, user-friendly interface and straightforward customization process.

Both solutions are designed for quick adoption, but Betterspace’s more extensive onboarding and support network give it a slight edge. If your team values a proven, easy-to-navigate platform with comprehensive support, edge: Betterspace.

Which Has Better Features: Better.Guest or Goguest?

Betterspace offers 7 shared features with Goguest, including guest messaging and in-room controls, but surpasses Goguest with 4 exclusive features: Mobile Check-in, App download, Guest Messaging, and Mobile Checkout. These features enable a seamless digital check-in process and mobile room management, reducing touchpoints and streamlining operations.

Goguest’s standout is its guest profiles module, allowing tailored experiences and targeted promotions, which Betterspace lacks. However, Betterspace’s broader suite of features, especially its energy management and communication tools, gives it a notable advantage. Edge: Betterspace.

Which Has Better Customer Support: Better.Guest or Goguest?

Betterspace’s customer support is rated 4.61/5, with reviewers commenting on its competent, quick responses and helpful guidance during onboarding. Users mention that support is generally effective but note some delays in backend interface responsiveness. Goguest’s support, rated 4.5/5, is described as responsive and easy to work with, though fewer reviews make it harder to gauge consistency.

Overall, Betterspace’s support network and more recent positive reviews place it slightly ahead. If reliable, comprehensive support is a priority, edge: Betterspace.

Which Has More Integrations: Better.Guest or Goguest?

Betterspace integrates with 27 verified partners, including major PMS and booking systems like Oracle Hospitality, Mews, and SIHOT, offering extensive compatibility. Goguest connects with six verified partners, including Onity and a few key PMS providers, but has fewer options overall.

Shared integrations include Oracle Hospitality, Mews, Vingcard, and SIHOT. If your hotel relies on a broader or more specific range of systems, Betterspace’s larger integration network provides a distinct advantage. Edge: Betterspace.

Which Do Hoteliers Rate Higher: Better.Guest or Goguest?

Betterspace’s 23 reviews yield an average rating of 4.91/5, with recent feedback emphasizing its comprehensive features and ease of use. Hotels in city centers, boutique segments, and resorts rate it highly, reflecting satisfaction with its digitization and energy management.

Goguest, with 22 reviews, has a 0/5 rating, indicating no recent positive feedback or possibly a lack of ongoing reviews. Given the recent reviews and high ratings for Betterspace, hoteliers clearly favor it. Edge: Betterspace.

How Much Do Better.Guest and Goguest Cost?

Betterspace does not publicly disclose its pricing, suggesting customized quotes based on hotel size and needs. Goguest charges a base price of $400, with no free tier or clear monthly fees listed, making it potentially more affordable upfront but less transparent.

Since Betterspace offers more features and integrations without a listed price, its value is likely tied to the scope of deployment. Goguest’s straightforward $400 base fee might appeal to smaller properties with limited budgets. Consider your hotel’s size and needs when evaluating value.

What Type of Hotel Should Use Better.Guest?

• Hotels that want a comprehensive digital guest experience, including energy management and messaging.
• Properties aiming to reduce paper waste through digital directories and forms.
• Hotels that value seamless communication between staff and guests.
• Those seeking an intuitive platform with extensive integrations.
• Properties interested in energy efficiency and sustainability.

Not ideal if your hotel prefers a simple, single-purpose app without broader operational features or if you require rapid deployment without extensive onboarding.

What Type of Hotel Should Use Goguest?

• Hotels focused on upselling and revenue through targeted promotions and modules.
• Properties that want a highly customizable guest app with specific service modules.
• Hotels seeking to integrate in-room dining, activity booking, and contactless payments.
• Resorts and large properties aiming for a touchless experience.
• Hotels that prioritize guest service automation and detailed analytics.

Not ideal if your hotel requires a proven, highly-rated platform with extensive integrations or prefers a platform with a broad feature set out of the box.

The Bottom Line for Hotels

The key difference between these two solutions lies in their maturity and focus. Betterspace’s Better.Guest offers a well-rounded, highly integrated platform with strong reviews and a wide array of features aimed at operational efficiency and guest engagement. Goguest, though less proven, emphasizes revenue generation through modules like targeted promotions and customizable service features.

For most hotels seeking a reliable, high-rated system with proven support and extensive integration options, Better.Guest is the clear choice. Its proven track record and recent positive feedback make it the safer, more strategic investment.

If your hotel needs a flexible, module-driven platform to boost in-room sales and personalized guest interactions, Goguest’s customization potential could work. However, be aware of its limited reviews and lower market presence, which might impact ongoing support and updates.

In summary, choose Betterspace if you prioritize proven performance, broad integrations, and a comprehensive digital guest experience. Opt for Goguest if your focus is on revenue growth through tailored modules and you’re comfortable with a less established platform.