BookingCenter vs. Exely HMS:
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The Decision

Choosing between BookingCenter by BookingCenter and Exely HMS by Exely hinges on your hotel’s specific needs, operational priorities, and growth ambitions. Both solutions aim to streamline hotel management, but their core strengths and target audiences diverge significantly. BookingCenter offers a traditional property management system with global distribution capabilities, while Exely combines a wide array of features focused on revenue growth and online reputation. Your decision depends on whether you prioritize a familiar PMS or an all-in-one platform with a broader feature set.

BookingCenter’s lack of recent reviews and a zero-star rating make it difficult to assess its current performance or support quality. Conversely, Exely’s 48 recent reviews and a high NPS score of 9.83 out of 10 suggest a more reliable, well-supported product. Are you willing to rely on a product with no current user feedback, or do you prefer a platform with proven user satisfaction?

Is BookingCenter or Exely Better for Hotels?

BookingCenter is a desktop and web-based PMS designed to manage property operations, reservations, and global distribution from a single interface. Meanwhile, Exely offers a cloud-based solution with 38 features tailored for revenue optimization, online reputation, and direct booking growth.

If your hotel needs a straightforward PMS with GDS and OTA management, BookingCenter might seem appealing. However, its review score and recent feedback are nonexistent, making it hard to trust its current capabilities. Exely, with its extensive feature list and recent user reviews, demonstrates strong user satisfaction, especially in managing reservations, channel integration, and revenue strategies. Which aspect matters more: simplicity or a robust, feature-rich platform with proven support?

Edge: Exely.

BookingCenter vs Exely: Which Should Your Hotel Choose?

If your hotel focuses on traditional property management, especially with an emphasis on global distribution and channel management, BookingCenter might seem suitable. It’s designed for independent properties and groups wanting a combined PMS and GDS tool, but the lack of recent reviews and user feedback raises concerns.

If your hotel needs a platform that can boost revenue, handle online reputation, and streamline operations with automation, Exely is the clear choice. Its software supports direct bookings, online reputation management, and integrated features like booking engine and channel management, all highly praised by recent reviewers. For hotels prioritizing growth and operational insights, Exely’s comprehensive features and recent positive feedback make it the better investment.

Edge: Exely.

Is BookingCenter or Exely Easier to Use?

BookingCenter’s usability cannot be assessed due to the absence of current reviews or ratings. Conversely, Exely boasts a 4.88 out of 5 rating for ease of use based on 48 recent reviews, with users describing its interface as intuitive and straightforward. Reviewers mention how quickly staff can adapt to the system and how it integrates seamlessly into daily operations.

Many praise Exely for its simplified workflow, with comments like "The interface is easy to navigate, saving us time during busy periods." Support via WhatsApp and responsive onboarding further enhance its user friendliness. If ease of adoption and staff training are priorities, Edge: Exely.

Which Has Better Features: BookingCenter or Exely?

BookingCenter offers no unique features documented in the source material, focusing mainly on property management and global distribution. In contrast, Exely provides 38 features, including multi-currency support, gift vouchers, automated night audits, booking engine, channel manager, guest messaging, revenue management, and online check-in/out.

While BookingCenter’s core capabilities might suffice for basic management, Exely’s feature set supports broader operational needs and revenue growth strategies. Its detailed modules enable personalized guest communication, online reputation management, and integrated revenue tools. For a hotel seeking an extensive feature suite, Exely’s offerings are significantly more comprehensive.

Edge: Exely.

Which Has Better Customer Support: BookingCenter or Exely?

BookingCenter’s support quality remains unreviewed, with no recent feedback available. Conversely, Exely’s customer support scores a 4.9 out of 5, with reviewers highlighting quick response times and attentive service. One user states, “The team is very helpful and always available to assist with any issues,” reflecting high satisfaction.

Recent reviews emphasize continual support improvements and responsiveness, making Exely’s customer service a critical advantage. If support quality influences your decision, Edge: Exely.

Which Has More Integrations: BookingCenter or Exely?

BookingCenter has two verified integration partners: Aven Hospitality and Airbnb, limiting its connectivity options. Exely, with eight verified partners, integrates with platforms like Hotellab, Oracle Hospitality, IDeaS, Mews, Booking.com, and others, offering broader connectivity.

This extensive integration ecosystem allows for smoother operations across multiple channels and systems, reducing manual work and errors. For hotels relying heavily on third-party integrations or looking to expand their tech stack, Exely’s wider partner network provides a clear benefit.

Edge: Exely.

Which Do Hoteliers Rate Higher: BookingCenter or Exely?

BookingCenter’s ratings are nonexistent, so current user sentiment cannot be gauged. Exely, with 48 recent reviews, enjoys a 9.83/10 NPS score, and 98% of users would recommend it. Reviewers from diverse hotel segments like boutique hotels, city center hotels, and hostels praise its interface, automation, and support.

This consistent positive feedback suggests satisfied users, especially in mid-sized and independent hotels seeking a reliable platform. Until BookingCenter provides recent reviews, Exely remains the higher-rated choice.

Edge: Exely.

How Much Do BookingCenter and Exely Cost?

BookingCenter’s pricing is not publicly available, leaving potential buyers uncertain about investment levels. Exely charges a $400 monthly fee, with no free tier or trial, indicating a straightforward subscription model.

While the cost may seem high for small hotels, the extensive features and support justify the price for medium and larger properties seeking comprehensive management tools. Without more details on BookingCenter’s pricing, Exely’s transparent fee provides clearer value expectations.

What Type of Hotel Should Use BookingCenter?

• Hotels that primarily need a property management system with integrated global distribution.
• Teams that prefer desktop or web-based software for basic reservation management.
• Properties that prioritize GDS and OTA connectivity.
• Hotels with simple operational needs, such as independent properties and groups.
• Not ideal if you require extensive automation, advanced revenue tools, or online reputation management.

Since BookingCenter’s recent performance data is unavailable, it’s best suited for cautious adopters or those with very straightforward management requirements.

What Type of Hotel Should Use Exely?

• Hotels looking to maximize direct bookings and revenue through integrated booking engines.
• Teams that want automated night audits and online check-in/out features.
• Properties that value online reputation and guest communication tools.
• Hotels aiming for a high level of customization, detailed analytics, and revenue management.
• Not ideal if your hotel operates on a very tight budget without plans for feature expansion.

Exely’s broad feature set and proven user satisfaction make it an ideal choice for hotels prepared to grow their operational capabilities and revenue.

The Bottom Line for Hotels: BookingCenter or Exely?

BookingCenter offers a straightforward property management solution with global distribution, suited for hotels with simple operational needs. Its lack of recent reviews and user feedback make it a risky choice for hoteliers seeking proven support and features.

Exely, with its extensive feature set, recent positive reviews, and high user ratings, provides a reliable platform for hotels focused on revenue growth, online reputation, and operational automation. Its broader integration options and dedicated support set it apart.

Choose BookingCenter if your hotel requires basic PMS and distribution management with minimal complexity. For hotels aiming to expand, automate, and optimize revenue streams, Exely is the safer, more proven investment.

This comprehensive comparison aims to assist you in making an informed decision aligned with your hotel’s strategic goals.