CiHMS vs. Resort Data:
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The Decision

Choosing the right property management system (PMS) for your hotel hinges on understanding how each product can address your specific operational needs. CiHMS by CiHMS and Resort Data by Resort Data are designed to streamline hotel management, but their focus, features, and market presence differ significantly. Your decision should align with your hotel’s size, complexity, and growth plans.

While Resort Data has limited recent reviews and no current user feedback, CiHMS’s extensive review base and high satisfaction scores make it the more reliable choice for hoteliers seeking proven performance. How do these differences impact your hotel’s operational efficiency and growth potential?

Is CiHMS or Resort Data Better for Hotels?

Both products aim to simplify hotel management, but CiHMS has a clear advantage due to its strong user feedback, comprehensive feature set, and recent reviews. Resort Data, founded in 1981, offers a flexible platform for vacation rentals and resorts, yet it lacks recent review data and a visible active user base, which raises questions about its current market relevance.

CiHMS’s 101 reviews, a 4.92/5 customer support rating, and a 9.8/5 NPS score underscore its high customer satisfaction. Conversely, Resort Data shows no recent reviews, making it difficult to assess its current performance or support quality. For hoteliers prioritizing reliability, CiHMS’s proven track record provides more confidence.

Do you prefer a solution with consistent positive feedback and recent performance data, or are you exploring options with limited current user insight?

CiHMS vs Resort Data: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, cloud-based PMS with strong support, automation, advanced reporting, and proven customer satisfaction, go with CiHMS. It suits mid-sized to large hotels, resorts, and properties seeking operational efficiency through automation and integrations.

If your hotel operates in niche markets like vacation rentals, campgrounds, or fractional properties and doesn’t require a large, actively supported system, Resort Data might seem viable. However, its lack of recent reviews and limited feature visibility make CiHMS the safer, more proven option for most hotels.

For hotels aiming to grow or improve operational control, CiHMS’s extensive feature set and recent positive reviews make it the clear choice. Resort Data’s niche focus and limited current feedback suggest it’s better suited for very specific property types or legacy systems.

Is CiHMS or Resort Data Easier to Use?

CiHMS boasts a user rating of 4.9/5 for ease of use, with reviews praising its intuitive, lean UI and stable performance. Onboarding is rated 4.84/5, with users highlighting a relatively straightforward setup process, although some note that training resources could be more comprehensive.

Resort Data, lacking recent ratings and reviews, provides no current insights into ease of use or onboarding experience. Given CiHMS’s high ratings and positive user comments, it’s the easier system to adopt and operate actively.

Edge: CiHMS.

Which Has Better Features: CiHMS or Resort Data?

CiHMS offers over 30 unique features, including advanced modules like channel management, revenue management, integrated CRS, booking engine, automated night audits, guest profiles, mobile app, multi-currency, and digital registration. These features are tailored to enhance efficiency and revenue opportunities.

Resort Data’s feature list is less transparent and lacks recent user feedback; it does not showcase specific modules comparable to CiHMS’s extensive offerings. The absence of clarity and recent endorsements tilts the advantage toward CiHMS in feature depth and usability.

Edge: CiHMS.

Which Has Better Customer Support: CiHMS or Resort Data?

CiHMS’s support ratings are exceptional—4.92/5 with reviews praising professional, timely, and helpful support staff. Users appreciate the 24/7 online support and the responsiveness that helps resolve issues quickly.

Resort Data provides no recent customer support ratings or reviews, making it impossible to evaluate support quality. Given the importance of reliable support in hotel operations, CiHMS’s proven high support scores give it a decisive advantage.

Edge: CiHMS.

Which Has More Integrations: CiHMS or Resort Data?

CiHMS has verified integrations with SiteMinder, DerbySoft, and Easyway, totaling three partners. Its integration ecosystem supports multi-channel distribution, revenue management, and other operational tools, adding flexibility.

Resort Data has only one verified partner, Whistle, which limits its integration options. For hotels relying on multiple third-party tools and channels, CiHMS’s broader ecosystem offers a significant benefit.

Edge: CiHMS.

Which Do Hoteliers Rate Higher: CiHMS or Resort Data?

CiHMS’s reviews, though limited to 101, are highly positive with a 4.92/5 support score and 98% likelihood to recommend. Property types like resorts and city center hotels rate it highly, citing operational improvements and ease of use.

Resort Data lacks recent ratings or reviews, making it impossible to gauge current user satisfaction. The absence of recent feedback and ratings makes CiHMS the more trusted choice for hoteliers.

Edge: CiHMS.

How Much Do CiHMS and Resort Data Cost?

CiHMS’s base price is $900 per month, with no implementation, trial, or additional fees disclosed. Resort Data’s pricing details are not publicly available, which complicates a direct comparison.

Given the transparent pricing for CiHMS, hoteliers can better evaluate ROI and budget planning. The lack of pricing data for Resort Data suggests it may operate on a customized or legacy pricing model, which could be less predictable.

What Type of Hotel Should Use CiHMS?

• Hotels seeking a comprehensive, cloud-based PMS with automation and advanced modules
• Properties that prioritize real-time reporting and revenue management
• Hotels with complex distribution needs requiring multi-channel integration
• Mid-sized to large hotels or resorts aiming for operational efficiency
• Teams that want robust support and ongoing updates

Not ideal if:

• Your property is very small or operates solely as a boutique with minimal tech needs
• You prefer a system with a simpler, more streamlined feature set
• Budget constraints limit investment in a $900/month solution

What Type of Hotel Should Use Resort Data?

• Hotels or resorts focusing on vacation rentals, timeshares, or campgrounds
• Property managers seeking customizable programming and flexible workflows
• Smaller properties or niche operators comfortable with legacy systems
• Teams that can manage support independently or have technical staff

Not ideal if:

• You require a widely supported, actively developed PMS with recent user reviews
• Your hotel needs extensive integrations or advanced revenue modules
• You prefer transparent, predictable pricing and ongoing support

The Bottom Line for Hotels

CiHMS and Resort Data serve different markets; CiHMS offers a modern, feature-rich platform backed by recent positive reviews and high support ratings, making it suitable for most hotels aiming for operational excellence. Resort Data, with no recent feedback and a narrower feature focus, appears better suited for specific niche markets or legacy system users.

If you want a proven, well-supported solution with frequent updates and a broad feature set, CiHMS is the clear choice. Resort Data might appeal to niche operators with simple needs or specific legacy integrations but falls short in recent market validation.

In summary, for most hotels seeking reliability, growth, and efficiency, CiHMS’s recent reviews and extensive features give it a decisive edge. Resort Data’s limited recent feedback suggests it should be considered only if your property has very particular, niche requirements and existing familiarity with its platform.