Smart Check-in/Out by DOWHAT vs. Guestnet:
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The Decision

Choosing the right guest engagement platform is crucial for your hotel’s operational efficiency and guest satisfaction. Both DOWHAT’s Smart Check-in/Out and Guestnet aim to enhance the guest experience, but they serve different core functions: DOWHAT focuses on contactless check-in/out processes, while Guestnet emphasizes comprehensive guest communication and digital services. Your decision hinges on whether streamlining arrival/departure or enriching guest interactions is your priority.

DOWHAT has a limited review count (just 3) and no recent feedback, whereas Guestnet has 152 reviews, with 51 in the past six months, making its user feedback more current and reliable. Are you ready to compare their strengths and limitations?

Is DOWHAT or Guestnet Better for Hotels?

DOWHAT aims to replace traditional front desk queues by enabling contactless check-in and check-out via app, website, or kiosks. Guestnet, on the other hand, offers a fully customizable digital guest app that centralizes communication, upselling, and service delivery. While DOWHAT strives to streamline arrival and departure, Guestnet enriches ongoing guest engagement.

Recent reviews favor Guestnet’s broad functionality, highlighting how it automates information, improves communication, and increases guest satisfaction. DOWHAT’s reviews are mostly positive but lack recent feedback, making its current effectiveness harder to gauge. Given the extensive recent feedback, which platform aligns better with your hotel’s ongoing needs?

DOWHAT vs Guestnet: Which Should Your Hotel Choose?

If your hotel needs a straightforward, contactless check-in/out system to minimize queue times and operational bottlenecks, DOWHAT is the logical choice. It’s ideal for properties looking to modernize arrival procedures with a simple, fast solution, especially in markets where contactless check-in is a priority.

If your hotel requires a comprehensive digital guest communication platform that supports upselling, local activity promotion, and personalized information, Guestnet is the clear winner. It’s better suited for properties aiming to boost guest engagement, streamline communication, and support multi-channel content management.

For small hotels or hostels prioritizing operational efficiency at check-in, DOWHAT offers a focused solution. Larger or more service-oriented properties seeking to deepen guest relationships should lean toward Guestnet’s extensive features. Which core need is higher on your list: faster check-in or richer guest communication?

Is DOWHAT or Guestnet Easier to Use?

DOWHAT boasts a solid ease-of-use rating of 4.33/5, with reviews praising its convenience and speed. However, onboarding is rated lower at 3.33/5, indicating some room for improvement in staff training and implementation support.

Guestnet scores even higher for ease of use at 4.74/5, with recent reviews emphasizing its intuitive interface and straightforward setup. Support and onboarding are also rated very highly at 4.82/5, with users noting the platform’s simplicity and helpful customer service.

Edge: Guestnet.

Which Has Better Features: DOWHAT or Guestnet?

DOWHAT’s feature set is limited to check-in/out automation, room access via web or kiosk, and basic operational integration—no additional features are listed.

Guestnet offers 12 shared features, including multi-channel communication, digital menus, real-time updates, automated notifications, and extensive PMS integration. It also provides digital guest compendiums, upselling tools, and personalized content delivery—features that DOWHAT does not offer.

Edge: Guestnet.

Which Has Better Customer Support: DOWHAT or Guestnet?

DOWHAT’s customer support is rated 4/5, with reviews describing the team as helpful, though some mention room for improvement during onboarding. Support seems sufficient but not extensively praised.

Guestnet’s support rating is notably higher at 4.82/5, with reviews lauding its responsiveness, helpfulness, and proactive assistance. Many users highlight how support teams help integrate and customize the platform effectively.

Edge: Guestnet.

Which Has More Integrations: DOWHAT or Guestnet?

DOWHAT integrates with Oracle Hospitality and its own platform, totaling two verified partners. Its integration options are narrow, focusing mainly on core systems.

Guestnet boasts 20 verified integrations, including ASA Hotelsoftware, Mews, Hotelkit, and FLEXIPASS, among others. It connects with various PMS, POS, and local tourism apps, offering broader ecosystem compatibility.

Edge: Guestnet.

Which Do Hoteliers Rate Higher: DOWHAT or Guestnet?

With just 3 reviews, DOWHAT’s ratings are not recent or robust—reviewers express satisfaction with speed and convenience but lack detailed feedback.

Guestnet’s 152 reviews, especially the 51 recent ones, show a 95% likelihood to recommend. Hoteliers in diverse segments—luxury, resorts, boutique—rate it highly for improving communication, automation, and guest satisfaction.

Edge: Guestnet.

How Much Do DOWHAT and Guestnet Cost?

DOWHAT’s pricing is listed at a base fee of $400, with no freemium or trial options. Its cost structure appears straightforward but limited details hinder comprehensive comparison.

Guestnet charges $500 monthly, with no freemium or trial info. Both platforms lack flexible pricing models; your decision may hinge on perceived value rather than price alone.

What Type of Hotel Should Use DOWHAT?

• Hotels that prioritize quick, contactless check-in/check-out processes.
• Properties aiming to reduce front desk queues and operational bottlenecks.
• Small to medium hotels with a focus on operational efficiency.
• Hotels seeking a straightforward, single-purpose tool for arrivals and departures.

Not ideal if your hotel seeks extensive guest communication, upselling, or digital engagement beyond check-in/out.

What Type of Hotel Should Use Guestnet?

• Hotels aiming to enhance guest engagement through digital communication.
• Properties that want to automate information, promotions, and local activity updates.
• Hotels seeking strong integration with PMS and other management tools.
• Establishments that prioritize personalized, multi-channel guest experiences.

Not ideal if your focus is solely on front desk operations or you prefer a simple check-in/out solution without broader guest apps.

The Bottom Line for Hotels

DOWHAT’s core strength is streamlining the check-in/out process with a contactless system that minimizes queues and staff workload. Its limited feature set and small review base make it less suitable for hotels wishing to expand digital guest services.

Guestnet is a versatile, feature-rich platform that improves communication, automates processes, and supports upselling. Its extensive integrations, recent positive reviews, and high recommendation rate position it as the better choice for hotels seeking a comprehensive digital guest experience.

If your hotel needs a quick, contactless check-in/out tool and prioritizes operational flow, DOWHAT may suffice. For hotels aiming to deepen engagement, increase guest satisfaction, and automate communication, Guestnet is the superior option.

In conclusion, Guestnet’s larger user base, more recent reviews, and broader feature set make it the more reliable and future-proof investment. Should your focus be on guest interaction and digital services, it’s the recommended choice for your hotel’s growth.