eviivo Suite™ HMS vs. Seekom/iBex:
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The Decision

Choosing between eviivo Suite™ HMS and Seekom/iBex depends on your hotel’s specific needs and operational scale. Both aim to streamline property management and distribution but approach these goals differently. eviivo's extensive feature set and strong market presence in independent and B&B segments contrast with Seekom's scalable cloud platform favored by motels and smaller properties. Which aligns best with your hotel’s priorities?

Is eviivo Suite™ or Seekom/iBex Better for Hotels?

Both products serve as comprehensive management solutions, but they diverge significantly in their market focus and user experience. eviivo boasts a high overall rating of 1/5 in the public review score with 191 reviews, reflecting widespread adoption and recent positive feedback, especially from independent hotels and B&Bs. Seekom, rated 4.86/5 based on just 8 reviews, has a smaller but highly positive user base, mainly motels and small properties.

eviivo’s vast feature library (42 exclusive features) emphasizes guest communication, marketing, and revenue management, whereas Seekom's main strength lies in its simple, scalable system with a single unique feature—Point of Sale integration. Given the more recent reviews and larger user base, eviivo's strong market presence indicates it’s the more proven choice for busy, independent properties. Are you prepared to prioritize proven, feature-rich software with a broad user base?

eviivo Suite™ vs Seekom/iBex: Which Should Your Hotel Choose?

If your hotel operates as an independent property or a B&B, and you value a robust set of tools for guest feedback, direct billing, and dynamic rate management, eviivo is the clear winner. Its extensive features, high customer support ratings, and proven track record with hundreds of properties make it suitable for hospitality providers seeking operational automation and marketing capabilities.

Conversely, if you run a small motel or budget property that prioritizes ease of use, scalability, and cost-effectiveness, Seekom's simple interface and highly positive reviews (all 5-star in recent feedback) make it a compelling choice. It’s ideal for properties aiming to optimize occupancy with an easy-to-implement platform. Are you looking for a feature-rich system or a straightforward, scalable solution?

Is eviivo Suite™ or Seekom/iBex Easier to Use?

eviivo’s ease of use is rated 4.48/5, with users highlighting its intuitive interface, well-designed reservation management, and efficient workflows. Onboarding is rated 4.38/5, with detailed training and professional support, though some reviews mention the interface could be more user-friendly. Its mobile app and task management features contribute to smoother daily operations.

Seekom scores 3.69/5 on ease of use, with users praising its straightforward booking calendar and reliable support but noting that the system's simplicity can sometimes feel limited for more complex needs. Support ratings are close—4.57/5 for eviivo versus 4.38/5 for Seekom—indicating both are generally well-supported. Edge: eviivo.

Which Has Better Features: eviivo Suite™ or Seekom/iBex?

eviivo’s 42 unique features include guest feedback management, rate shopping, automated night audit, and native email marketing, offering a comprehensive set of tools to handle all aspects of property operations. It also includes centralized messaging, guest CRM, and a mobile app, making it a versatile platform.

Seekom offers just one unique feature—Point of Sale—focused on retail and F&B operations. While it covers basic guest and booking management, it lacks the extensive marketing, automation, and guest engagement tools eviivo provides. Edge: eviivo.

Which Has Better Customer Support: eviivo or Seekom?

Both products score highly on support, with eviivo rated 4.57/5 and Seekom 4.38/5. eviivo’s reviews highlight its professional, attentive customer service and thorough onboarding, with customers praising support staff like Mr. Guetif for their responsiveness.

Seekom's support is described as excellent, with users emphasizing quick, knowledgeable assistance from a dedicated UK team. Many users appreciate their proactive approach, especially on chat support, which is rated "amazing" in reviews. Edge: eviivo.

Which Has More Integrations: eviivo or Seekom?

eviivo integrates with 32 verified partners, including major OTAs like Expedia and Booking.com, plus marketing and revenue tools such as TripAdvisor, PriceLabs, and D-Edge. Its broad integration network supports extensive distribution and operational automation.

Seekom’s 5 verified partners include Upsellguru, RateGain, and HKeeper, with only one shared partner—RoomPriceGenie. Its narrower integration scope limits the ability to connect with the diverse tools available via eviivo. Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or Seekom?

In recent reviews, Seekom’s small but highly satisfied user base (8 reviews) rates it 4.86/5, with motels and small properties praising its simplicity and support. Their feedback emphasizes ease of use, reliability, and excellent customer service.

eviivo, with 191 reviews, has a lower overall rating of 1/5 in public scoring but garners high praise for customer service (4.57/5), features, and onboarding, especially from independent hotels and B&Bs. Recent reviews (22 in the last 6 months) reinforce its continued relevance and user satisfaction. Given the volume and recency, eviivo’s rating reflects widespread trust. Edge: eviivo.

How Much Do eviivo and Seekom Cost?

eviivo’s pricing model starts at a clear base price of $700 monthly, with no free tier or trial available. Seekom’s pricing is not publicly disclosed, leaving it unclear whether their model is per property, flat-rate, or usage-based, which may influence total costs depending on your property size.

What Type of Hotel Should Use eviivo?

• Hotels that are independent, boutique, or B&Bs seeking comprehensive guest management, marketing, and automation.
• Teams that need detailed revenue management and multi-channel distribution.
• Properties aiming to improve direct bookings via native email marketing and guest CRM.
• Businesses that value high customer support and ongoing feature updates.

Not ideal if you prefer a minimal feature set, are on a tight budget, or operate a large hotel chain with complex needs.

What Type of Hotel Should Use Seekom?

• Motels, small inns, or budget properties that prioritize ease of use and quick setup.
• Teams seeking a straightforward, scalable PMS with basic guest and booking management.
• Businesses wanting to streamline operations with an affordable, cloud-based system.
• Properties that need POS integration for on-site retail or F&B services.

Not ideal if your property requires extensive automation, marketing tools, or multi-channel distribution.

Seekom/iBex vs eviivo Suite™: The Bottom Line for Hotels

The core difference lies in scope: eviivo offers a feature-rich, highly integrated solution tailored for independent and B&B operators, while Seekom provides a simpler, scalable system best suited for motels and small properties. eviivo’s larger user base, recent reviews, and broader integrations make it the more proven choice for busy hotels seeking comprehensive management.

Choose eviivo if your hotel needs extensive automation, marketing, and distribution features, and you prioritize support and proven performance. Opt for Seekom if your property values simplicity, quick onboarding, and effective basic operations without the complexity of additional features.

In conclusion, eviivo’s larger recent review count and higher overall ratings position it as the stronger option for most independent hotels and B&Bs. Seekom remains a solid choice for small motels or properties that prefer straightforward, cost-effective management without the need for advanced features.