eviivo Suite™ PMS vs. GuestPoint PMS:
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The Decision

Choosing between eviivo Suite™ PMS and GuestPoint PMS hinges on your hotel’s specific needs and priorities. Both platforms aim to streamline operations, improve guest experiences, and manage reservations, but they diverge significantly in complexity, features, and market focus. While eviivo offers a broader feature set and larger global presence, GuestPoint shines with its ease of use and dedicated support. Are you looking for a comprehensive system with extensive integrations or a straightforward, reliable solution?

eviivo Suite™ has established itself as a popular choice for independent hotels, B&Bs, vacation rentals, and unique accommodations, especially in Europe and North America. GuestPoint, on the other hand, primarily serves motels and smaller hotels across Australia and internationally, with a focus on simplicity and customer support. Both aim to improve operational efficiency, but which best aligns with your property’s size and scope?

Is eviivo Suite™ or GuestPoint PMS Better for Hotels?

eviivo Suite™ and GuestPoint PMS are both designed to simplify hotel operations but approach this goal differently. eviivo’s strength lies in its extensive feature set, including multi-lingual support, guest CRM, online checkout, and digital registration, making it ideal for multi-property portfolios or properties requiring advanced automation. Conversely, GuestPoint offers a notably user-friendly interface with a straightforward setup, making it suitable for small to medium-sized motels seeking reliability and ease of use.

While eviivo boasts a large global presence with integrations to over 32 partners, its overall user rating is 0.93/5 based on 191 reviews, with recent feedback from 20 reviews in the last six months. GuestPoint’s smaller review base (25 reviews) reflects a higher rating of 16.14/5; however, more recent reviews are lacking, which slightly limits current data confidence. Do you prioritize extensive features and integrations, or is simplicity and support more critical for your team?

eviivo Suite™ vs GuestPoint PMS: Which Should Your Hotel Choose?

If your hotel needs advanced automation, multi-lingual support, and integrations with major OTAs, eviivo is the more suitable option. Its broad feature set—including guest CRM, online checkout, and GDPR compliance—makes it particularly attractive for larger or multi-property operations.

If your team values ease of onboarding, straightforward reservation management, and dedicated support, GuestPoint is the better fit. Its intuitive interface, simple setup process, and 24/7 support are ideal for small to medium motels or hotels that want reliable operations without the complexity of a more feature-heavy solution.

For properties with a focus on automation and multi-channel distribution, eviivo’s 42 shared features and nine exclusive features make it a compelling choice. But for hotels that prioritize user-friendliness, fast onboarding, and responsive support, GuestPoint’s few but impactful features and strong customer support ratings should influence your decision.

Is eviivo Suite™ or GuestPoint PMS Easier to Use?

eviivo Suite™ scores 4.43/5 for ease of use based on user reviews, with many praising its comprehensive onboarding and mobile app functionality. However, some users note that the interface can feel convoluted and overwhelming initially, especially when managing multiple properties.

GuestPoint outperforms with a near-perfect 5/5 rating, receiving consistent praise for its intuitive design and straightforward navigation. Its training and onboarding are described as clear and quick, helping staff adopt the system rapidly.

Edge: GuestPoint.

Which Has Better Features: eviivo Suite™ or GuestPoint PMS?

eviivo offers 42 shared features plus 9 exclusive features such as multi-lingual support, guest CRM, digital registration, online checkout, and GDPR compliance. These enable extensive automation, multi-channel management, and customization options, making it suitable for larger portfolios or properties seeking advanced capabilities.

GuestPoint provides a smaller pool of features—only 7 verified integrations and 2 exclusive features like rules-based room assignments and on-premise management. Its strengths lie in reservation management, reporting, and simplicity, with a focus on core operations.

The clear edge: eviivo, with more features and integrations that support complex operations.

Which Has Better Customer Support: eviivo or GuestPoint?

eviivo’s support scores 4.42/5, with reviews highlighting responsiveness and helpfulness during onboarding and troubleshooting. However, some users report difficulties in customization and mobile app development, which could impact ongoing support.

GuestPoint’s support scores a perfect 5/5, with many reviews praising its 24/7 availability, knowledgeable staff, and quick response times. Clients appreciate the personal relationships and consistent assistance, especially for smaller teams needing reliable help.

Edge: GuestPoint.

Which Has More Integrations: eviivo or GuestPoint?

eviivo’s integration count stands at 32 verified partners, including major OTAs like Expedia, Booking.com, and TripAdvisor, along with specialized partners like Experience Hotel and Hotelchamp. GuestPoint has 7 verified integrations, including Goki and SiteMinder, but fewer in number.

The broader ecosystem makes eviivo more flexible for properties relying on diverse distribution channels.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or GuestPoint?

eviivo’s reviews are mixed, with an overall rating of 0.93/5, but recent feedback highlights its usefulness for independent UK hotels and vacation rentals. Many dissatisfied reviews focus on poor customer service, mishandled conversions, and interface frustrations.

GuestPoint’s reviews, though fewer, are overwhelmingly positive, with a 16.14/5 rating and high praise for support and ease of use, especially among motels and small hotels. However, the limited review base warrants caution, and recent feedback is scarce.

Edge: GuestPoint.

How Much Do eviivo and GuestPoint Cost?

eviivo’s pricing starts at $700 per month, with no free trial or freemium options. Its high cost reflects its extensive feature set and global reach.

GuestPoint offers a more affordable $200 monthly fee, also without a trial. Its lower price point makes it accessible for smaller operations seeking reliable core functionalities.

What Type of Hotel Should Use eviivo?

• Hotels that operate multiple properties or have complex distribution needs.
• Teams that require advanced automation, guest CRM, and multi-lingual support.
• Properties with staff capable of managing a feature-rich platform.
• Larger B&Bs, boutique hotels, resorts, or unique accommodations needing extensive integrations.
• Not ideal if your property is small, with minimal distribution channels, or prefers a simple, user-friendly system.

What Type of Hotel Should Use GuestPoint?

• Small to medium motels or hotels emphasizing ease of use.
• Teams seeking reliable support and fast onboarding.
• Properties that don’t require extensive integrations or advanced automation.
• Hotels looking to streamline operations without a steep learning curve.
• Not ideal if you need complex multi-property management or extensive customization.

The Bottom Line for Hotels

eviivo and GuestPoint serve different hotel segments effectively. eviivo’s extensive features, integrations, and global presence make it suitable for larger or multi-property portfolios that need advanced automation and customization.

GuestPoint’s intuitive design, strong support, and affordability position it as an excellent choice for small to medium hotels or motels prioritizing simplicity and dependable service.

If your hotel requires a broad set of features and can manage a slightly steeper learning curve, eviivo is the stronger candidate. But if ease of use, support, and quick deployment matter most, GuestPoint is the smarter choice.

Ultimately, your decision should align with your operational complexity, growth plans, and support needs to maximize your property’s potential.