Exely Channel Manager vs. Viato:
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The Decision

Choosing the right channel management solution hinges on your hotel's specific needs, your team's workflow, and your growth ambitions. Both Exely Channel Manager and Viato aim to optimize your online distribution and simplify operations, but they approach this goal differently. Exely, with its extensive regional presence and larger user base, emphasizes ease of use and operational reliability, while Viato offers a more integrated platform, though with a narrower market footprint.

The key question: which product aligns better with your hotel's size, market, and feature priorities? Let’s compare both to help you make an informed choice.

Is Exely or Viato Better for Hotels?

Exely stands out with its high overall ratings, especially in customer support and ease of use, backed by over 102 reviews — and recent feedback remains strong with 34 reviews in the last six months. Its focus on simplifying channel management and reducing manual workload makes it ideal for hotels wanting reliable, straightforward solutions.

Viato, in contrast, has only 2 reviews and no recent feedback, which diminishes confidence in its current performance. While it offers unique features like yield rules and PMS connectivity, the limited review data makes it difficult to gauge its real-world effectiveness.

Given the recent, ample customer feedback, Exely’s reliability is clearer. Are you prepared to risk less proven solutions? Or are you willing to accept limited data in exchange for a broader feature set?

Exely vs Viato: Which Should Your Hotel Choose?

If your hotel primarily needs a robust, easy-to-use channel manager with proven support and a wide regional footprint, go with Exely. It’s especially suitable if operational simplicity, extensive integrations, and strong customer service are top priorities.

On the other hand, if your hotel requires a platform that consolidates reservations, channel management, and a booking engine into one interface—and you’re operating mainly within Europe—Viato could appeal, despite its limited review data. However, the absence of recent reviews makes it less reliable currently.

For hotels seeking proven stability and broad regional coverage, Exely takes the lead. If your operations are localized in Europe and you value an all-in-one platform with specific connectivity features, consider Viato—but proceed with caution.

Is Exely or Viato Easier to Use?

Exely’s user ratings for ease of use stand at 4.95/5 based on 102 reviews, with a smooth onboarding process rated at 4.86/5. Users consistently praise its intuitive interface, with comments like “The system is stable, and all daily operations are manageable from one dashboard,” and “Very user-friendly, reduces manual work significantly.”

Viato scores a perfect 5/5 for ease of use on just 2 reviews, with users highlighting its structure and simplicity, especially during setup and daily management. However, the small sample size weakens the reliability of this rating.

Edge: Exely. Its larger review base and high ratings confirm it offers a more dependable and user-friendly experience.

Which Has Better Features: Exely or Viato?

Exely provides 13 shared core features, including essential channel management functions. It lacks only additional features like yield rules or PMS connectivity, which are available exclusively in Viato.

Viato, despite having only 2 reviews, offers 2 unique features—yield rules and PMS connectivity—absent from Exely. These can be valuable if you need advanced pricing automation or direct system integration, but their actual performance remains unverified given limited user feedback.

Edge: Exely. Its comprehensive core feature set and proven performance across more users make it the safer choice for most hotels.

Which Has Better Customer Support: Exely or Viato?

Both products excel in support, with Exely receiving a 4.95/5 rating from 102 reviews and Viato a perfect 5/5 from its 2 reviews. Users praise Exely’s quick, helpful responses, noting “Customer support is always responsive and professional,” and “They solve issues rapidly.”

Viato’s support also receives praise for reliability and quick assistance, but the tiny sample size means less confidence. The consistency of Exely’s support ratings and volume makes it the more dependable choice.

Edge: Exely. Its extensive positive reviews and high support ratings make it the safer bet for ongoing assistance.

Which Has More Integrations: Exely or Viato?

Exely offers 8 verified partners, including major names like Mews, HotelLab, Oracle Hospitality, and Booking.com. Its broad integration network supports hotel chains and independent properties seeking versatility.

Viato has 7 verified partners, including RateBoard, apaleo, and SIHOT, with some unique integrations but fewer overall.

Shared integrations include Mews, but Exely’s broader partner list gives it slightly more flexibility.

Edge: Exely. Its larger, more diverse integration network supports varied hotel environments.

Which Do Hoteliers Rate Higher: Exely or Viato?

Exely’s review count (102) with recent feedback places its average rating at 85.10/100, which reflects consistent satisfaction. Hotels of various segments, especially city center, boutique, and resort hotels, rate it highly for efficiency and support.

Viato’s only 2 reviews make meaningful comparison impossible, but both rate it highly for reliability. However, the limited data means we can’t confidently assess user sentiment.

Given the volume and recency of Exely’s reviews, it provides a clearer picture of hotel satisfaction.

Edge: Exely. Its substantial, recent review base ensures a more reliable rating and user perception.

How Much Do Exely and Viato Cost?

Exely’s pricing is straightforward at $100/month, with no free trial or implementation fees. Its transparent subscription model appeals to hotels seeking predictable costs.

Viato charges $400/month, also without a trial or setup fee, positioning itself as a more premium solution. Its higher price reflects additional features but may be less accessible for smaller operations.

For most hotels, Exely offers a more affordable, predictable investment.

What Type of Hotel Should Use Exely?

• Hotels that want a proven, easy-to-navigate platform for online distribution.
• Hotels seeking a reliable channel manager with a broad regional presence.
• Teams that prefer high-quality support and straightforward onboarding.
• Hotels that need to reduce manual booking updates and overbooking risks.
• Hotels aiming to increase direct bookings and revenue efficiently.

Not ideal if:

• Your hotel operates solely within Europe and needs specific connectivity features only in Viato.
• You require advanced automation, yield rules, or PMS integration that Viato can provide.
• Your hotel has a very niche or specialized operational setup that isn’t covered by Exely’s features.

What Type of Hotel Should Use Viato?

• Hotels looking for an all-in-one system that combines reservations, channel management, and booking engine.
• Hotels operating mainly in Europe, especially those wanting integrated yield rules or PMS connectivity.
• Teams open to testing a newer, less-reviewed platform with potential for customization.
• Hotels seeking to automate routine tasks and boost direct sales via their website.

Not ideal if:

• Your hotel operates outside Europe, as Viato’s regional presence is limited.
• You demand extensive, proven customer support or have complex operational needs.
• You prefer a platform with decades of trust backed by extensive reviews and large-scale deployment.

Exely vs Viato: The Bottom Line for Hotels

Exely’s core strength lies in its proven reliability, extensive regional coverage, and high customer satisfaction backed by large review volume. It offers a straightforward, cost-effective solution for hotels seeking to improve operational efficiency and distribution.

Viato, while promising with its integrated platform and unique features, lacks the review volume and recent feedback needed for full confidence. It might appeal to hotels in Europe looking for an all-in-one system but carries more implementation risk.

If your hotel values proven performance, strong support, and broad integrations, Exely is the clear choice. If you’re operating primarily in Europe and need a combined reservation and booking engine with some automation, and are willing to accept less review-backed confidence, Viato could be worth exploring—but proceed carefully.