Revinate (Ivy) vs. RUNNR.ai:
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The Decision

Choosing the right guest messaging software can transform your hotel’s guest interactions, operational efficiency, and revenue. Revinate’s Ivy offers a long-standing, extensively reviewed AI communication platform, while RUNNR.ai presents a newer, highly-rated automation solution with a strong global presence. Both aim to streamline guest communication, but their approaches and capabilities differ significantly. Your decision hinges on your hotel’s specific needs: do you want a proven, feature-rich platform or a modern, highly scalable AI assistant?

Is Revinate or RUNNR.ai Better for Hotels?

Revinate (Ivy) and RUNNR.ai both aim to enhance guest engagement and automate communication, but they diverge in maturity, features, and scope. Revinate has a higher review count (33 reviews, all recent) and scores a solid 4.82/5, emphasizing its established presence, multi-channel messaging, and integration options. RUNNR.ai, with 31 reviews and a perfect 75.96/100 HTR score, shines in automation and AI capabilities, especially for properties seeking high customization and scalability.

Both tools address common hotel pain points—guest communication, operational costs, and upselling. However, Revinate’s approach leverages years of development, offering more proven features, while RUNNR.ai focuses on automation depth and broad integrations. Which aligns better with your hotel’s current priorities—a trusted, comprehensive platform or a cutting-edge AI assistant?

Revinate vs RUNNR.ai: Which Should Your Hotel Choose?

If your hotel needs a well-established, feature-rich guest messaging platform with proven reliability, go with Revinate. It suits hotels that value extensive reporting, multi-channel messaging (SMS, WhatsApp), and a mature partner to support complex operations, especially in North American markets. On the other hand, if your hotel prioritizes high automation, multilingual support, and a platform with a broader range of features like guest reviews and campaign management, RUNNR.ai is the stronger choice, particularly for properties looking to scale globally.

Revinate’s current review count and recent feedback make it the more validated option, but if you’re a hotel that relies heavily on automation, RUNNR.ai’s 38 unique features might tip the scales. Consider your property’s acuity for customization, integration needs, and regional presence when choosing.

Is Revinate or RUNNR.ai Easier to Use?

Revinate scores 4.92/5 in ease of use, with users praising its intuitive interface, straightforward onboarding, and seamless PMS integration—especially with ChoiceADVANTAGE and Opera. Its high rating reflects a mature, user-friendly system that staff can adopt with minimal fuss, supported by solid onboarding ratings (4.7/5) and positive support feedback.

RUNNR.ai also scores highly, at 4.84/5, with reviews indicating a simple setup and a clean, accessible interface. However, given Revinate’s larger user base and more recent reviews, it demonstrates a slightly more reliable and familiar experience.

Edge: Revinate.

Which Has Better Features: Revinate or RUNNR.ai?

Revinate offers 12 core shared features, with five exclusive features like SMS messaging, guest history, open API, mobile app, and secured data protection—covering basic communication needs effectively. RUNNR.ai, by contrast, boasts 38 features, including advanced tools like broadcast messaging, automated workflows, upsell tracking, guest reviews campaigns, sentiment analysis, and a native desktop app.

While Revinate’s features are sufficient for many hotels, RUNNR.ai’s extensive suite supports complex automation, targeted marketing, and detailed analytics. The number of unique features indicates RUNNR.ai’s focus on automation and scalability.

Edge: RUNNR.ai.

Which Has Better Customer Support: Revinate or RUNNR.ai?

Revinate’s support scores 4.88/5, with reviews highlighting responsive, knowledgeable service and helpful onboarding. Users frequently mention the support team’s quick response times, though some note occasional delays, especially during interface troubleshooting.

RUNNR.ai’s support ratings are slightly lower at 4.81/5, but reviews still commend the team’s professionalism and promptness. Given Revinate’s longer track record and recent reviews, it edges out in consistency and reliability.

Edge: Revinate.

Which Has More Integrations: Revinate or RUNNR.ai?

Revinate offers integrations with 98 verified partners, including popular PMS and CRM systems like Mews, Oracle Hospitality, and Stayntouch, plus specialized tools like Incite Response and STR. This broad ecosystem allows HotelTech to connect with most existing systems, reducing manual work.

RUNNR.ai has 17 verified integrations, with key partners like Great Stay App, Lighthouse, and VIPS. While fewer in number, the integrations cover essential hospitality channels but may require additional development for extensive connectivity.

Edge: Revinate.

Which Do Hoteliers Rate Higher: Revinate or RUNNR.ai?

Revinate’s reviews are recent and more numerous, with a score of 4.82/5 from 33 reviews, predominantly favoring its stability and feature set. Hotel segments like independent and branded hotels rate it very highly, often citing ease of use and robust support.

RUNNR.ai’s reviews, though slightly fewer, have a perfect 75.96/100 score, indicating high satisfaction among early adopters, especially with automation and multilingual support. However, hotel ratings tend to be lower or nonexistent in some segments, likely due to its newer market presence.

Edge: Revinate.

How Much Do Revinate and RUNNR.ai Cost?

Revinate does not publicly disclose pricing details; it typically offers custom quotes based on hotel size and needs. Expect a higher investment reflective of its comprehensive feature set and long-standing market presence.

RUNNR.ai’s starting price is $400/month, with no free tier or trial, making it more accessible for smaller properties or those testing automation solutions. Additional costs may accrue with larger property counts or advanced features.

What Type of Hotel Should Use Revinate?

Hotels that benefit most from Revinate:

• Hotels seeking a mature, reliable guest messaging system
• Properties that need multi-channel communication (SMS, WhatsApp)
• Hotels with complex reporting and guest data management needs
• Hotels in North America looking for regional support and integrations
• Hotels prioritizing support and onboarding quality

Not ideal if:

• You prefer a newer, purely automation-focused platform
• You have limited budget or want a free trial first
• Your property operates primarily outside North America

What Type of Hotel Should Use RUNNR.ai?

Hotels that should consider RUNNR.ai:

• Hotels seeking high levels of automation and AI-driven responses
• Properties aiming for multilingual, instant guest engagement
• Hotels looking for a scalable platform with many features
• Hotels in Europe, Asia Pacific, or other regions where RUNNR.ai has a presence
• Hotels focused on operational efficiency and upselling opportunities

Not ideal if:

• You need extensive third-party integrations (beyond 17)
• Your hotel is less tech-savvy or prefers simpler tools
• You operate mainly in regions with limited RUNNR.ai support

The Bottom Line for Hotels

Revinate and RUNNR.ai serve overlapping but distinct roles in guest communication. Revinate’s Ivy provides a proven, feature-rich platform with high customer ratings, especially suited for hotels in North America needing reliable multi-channel messaging and comprehensive integrations. RUNNR.ai excels in automation, AI-driven responses, and cost-effective scalability, making it ideal for properties prioritizing operational efficiency and global reach.

If your hotel values a mature system with extensive support and integrations, Revinate is the safer, well-established choice. Conversely, if your focus is on automating repetitive tasks and harnessing AI for guest engagement, RUNNR.ai offers a flexible, innovative solution better suited for aggressive growth and automation.

In summary, for most hotels, the more recent reviews and higher score of Revinate position it as the more trusted, stable option. However, if your hotel’s strategy emphasizes automation and modern AI features, RUNNR.ai presents a compelling, budget-friendly alternative.