HotelRunner PMS vs. Infor HMS:
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The Decision

Choosing between HotelRunner PMS and Infor HMS hinges on your hotel's specific needs and operational priorities. Both systems aim to streamline property management, but they diverge significantly in features, ease of use, and market focus. Your team must evaluate whether a more integrated, user-friendly solution like HotelRunner or a scalable, customizable platform like Infor fits your current and future hotel operations.

HotelRunner excels in user satisfaction and ease of onboarding, while Infor offers extensive integration options and a broader feature set. Which system aligns better with your operational complexity and growth plans?

Is HotelRunner PMS or Infor HMS Better for Hotels?

Both HotelRunner PMS and Infor HMS serve as core property management platforms, automating reservations, check-ins, and check-outs. HotelRunner's focus is on providing a straightforward, user-friendly experience with highly-rated customer support, while Infor emphasizes customization and integration with a vast partner network. Their approaches differ: HotelRunner is designed for hotels needing quick deployment and simplicity, whereas Infor caters to hotels requiring detailed configuration and scalability.

If your hotel prioritizes a simple, intuitive interface backed by outstanding support, HotelRunner is the better choice. Conversely, if your hotel needs extensive customization, integrations, and a flexible platform, Infor might be the right fit. Are you looking for ease or depth in your PMS?

HotelRunner vs Infor: Which Should Your Hotel Choose?

If your hotel requires rapid deployment, high user satisfaction, and a low learning curve, go with HotelRunner. Its 16 reviews in the last six months, all highly positive, and a 5/5 overall rating reflect strong recent performance and hotelier trust.

If your hotel needs sophisticated integrations—especially with booking engines or revenue systems—and extensive customization, Infor is the better option. Its 46 reviews with a 4.04/5 rating highlight a broader feature set, though recent reviews mention stability issues.

For small to mid-sized hotels seeking simplicity, HotelRunner's ease of use and dedicated support make it the top choice. Large hotels or chains looking for a flexible, scalable platform should consider Infor's capabilities despite the potential for software disruptions. Which features are more critical for your hotel's growth?

Is HotelRunner PMS or Infor HMS Easier to Use?

HotelRunner's user rating of 4.81/5 reflects its intuitive, straightforward interface, praised in reviews for making daily operations simple. Onboarding is rated 5/5, and hoteliers frequently mention how quickly they adapt to the system, with comments like “operation becomes much easier,” and “all systems are very user-friendly.”

Infor's usability scores lower at 3.88/5, with reviews describing the interface as functional but less visually appealing, and some users mention a learning curve. Support for onboarding is rated 3.64/5, with feedback indicating some room for improvement in training resources.

Edge: HotelRunner.

Which Has Better Features: HotelRunner PMS or Infor HMS?

HotelRunner offers 19 shared features with Infor and 10 exclusive features, including a channel manager, integrated booking engine, guest communication tools (SMS), native email marketing, and integrated ID scanners. These features are designed to streamline operations and enhance guest engagement.

Infor provides extensive features, notably its guest profiles, which HotelRunner lacks, and a broad suite of customizable reports and operational modules. However, it offers only one feature unique to Infor.

Given HotelRunner’s broader suite of integrated operational features and dedicated tools for guest communication, it edges out in feature richness for typical hotel management needs.

Edge: HotelRunner.

Which Has Better Customer Support: HotelRunner PMS or Infor HMS?

HotelRunner’s support is rated 5/5, with reviews emphasizing ongoing training, quick responses, and a strong relationship with clients. Hoteliers appreciate the personal touch and prompt assistance, which is crucial for smooth daily operations.

Infor’s support scores 4.04/5, with reviews mentioning responsiveness and helpfulness but also noting occasional delays during system issues. Users describe the support team as professional but note that some issues are linked to software bugs or updates.

Edge: HotelRunner.

Which Has More Integrations: HotelRunner PMS or Infor HMS?

HotelRunner integrates with 17 verified partners, including major OTAs like Airbnb, Expedia, Agoda, and payment providers like Stripe. Its integrations focus on channel management, payment processing, and online distribution.

Infor boasts 113 verified partners, including industry giants like Oracle Hospitality and Infor itself, plus many specialized solutions such as revenue management, analytics, and guest experience tools. Its extensive network supports large-scale operations and complex system needs.

Edge: Infor.

Which Do Hoteliers Rate Higher: HotelRunner PMS or Infor HMS?

HotelRunner’s recent reviews, all within the last six months, give it a perfect 5/5 rating, with 99% likelihood of recommendation. Its core users are mostly boutique hotels, B&Bs, and smaller properties, who highlight ease of use and support quality.

Infor’s ratings are slightly lower at 4.04/5, with reviews from larger hotels and chains appreciating its customization and integration capabilities. However, some users cite stability issues and less intuitive design.

Edge: HotelRunner.

How Much Do HotelRunner PMS and Infor HMS Cost?

HotelRunner’s pricing starts at $100/month, with no trial, freemium, or implementation fees. Its transparent pricing model makes it accessible for small to medium hotels seeking a straightforward PMS.

Infor does not publicly disclose exact pricing; typically, its costs are higher and customized based on hotel size and needs. It generally targets larger hotels or chains willing to invest in extensive configuration and integrations.

What Type of Hotel Should Use HotelRunner PMS?

• Hotels that prioritize ease of use and quick onboarding, such as boutique hotels, B&Bs, hostels, or small independent properties.
• Teams seeking a user-friendly platform with high support responsiveness.
• Hotels that want integrated channel management, booking engine, and guest communication tools.
• Properties looking for a cost-effective, straightforward solution.

Not ideal if your hotel requires extensive customization, complex integrations, or scalability for large operations.

What Type of Hotel Should Use Infor HMS?

• Larger hotels or hotel groups needing deep customization and extensive integrations.
• Properties requiring complex revenue management, detailed reporting, or operational workflows.
• Hotels seeking a scalable, cloud-based PMS with advanced automation.
• Teams that can manage a steeper learning curve and higher investment for long-term benefits.

Not ideal if your hotel prefers a simple, easy-to-use system or has limited IT support.

Infor HMS vs HotelRunner PMS: The Bottom Line for Hotels

The core difference lies in scope: HotelRunner is best suited for smaller to mid-sized hotels that value simplicity and strong support, while Infor targets larger, more complex operations needing extensive customization and integrations. HotelRunner’s high satisfaction ratings and recent reviews make it a more reliable choice for hoteliers prioritizing ease and support.

Choose HotelRunner if your hotel values a quick, straightforward setup with high usability and support. Opt for Infor if your hotel needs a flexible, scalable system capable of handling complex workflows and integration demands.

In summary, for most small to mid-sized hotels, HotelRunner offers a more immediate and satisfying experience. Larger properties or those planning rapid growth should consider Infor for its advanced features and extensive partner network, despite potential stability issues. Your decision should align with your hotel’s current operational complexity and future ambitions.