HotelRunner PMS vs. OpenHotel PMS:
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The Decision

Choosing the right property management system (PMS) is vital for your hotel's daily operations and revenue growth. HotelRunner PMS by HotelRunner and OpenHotel PMS by OpenHotel both aim to streamline hotel management, but they differ significantly in features, support, and market presence. Your decision hinges on your hotel's specific needs, budget, and the importance you place on scalability and integrations.

While HotelRunner boasts a higher overall rating, more recent reviews, and broader regional coverage, OpenHotel has a larger review base and deeper hotel segment focus. What's more aligned with your property’s scale and operational complexity?

Is HotelRunner PMS or OpenHotel PMS better for hotels?

Both products are designed to simplify hotel operations and increase revenue, yet they approach this goal differently. HotelRunner emphasizes ease of use, automation, and integrations across multiple regions, making it ideal for properties seeking a versatile, all-in-one platform. Conversely, OpenHotel offers a straightforward, user-friendly interface with a focus on small to mid-sized hotels, and it integrates channels, booking, and yield management into a single system.

HotelRunner’s reviews are scarce in recent months, with no new feedback in the last six months, yet it maintains a perfect 5/5 rating and a 99% likelihood to recommend. OpenHotel, with over 50 reviews, remains highly rated at 4.81/5, with recent feedback still solid, indicating ongoing user satisfaction. Do you prefer a system with a proven, current positive reputation or one that is less recently reviewed but highly rated historically?

HotelRunner PMS vs OpenHotel PMS: Which should your hotel choose?

If your hotel needs a broad, regionally diverse platform with extensive integrations, HotelRunner might be your best fit. Its suite of unique features—including an integrated CRS, guest CRM, mobile app, and passport scanner—appeals to hotels aiming to manage multiple properties or expand globally. If your hotel prioritizes an intuitive, easy-to-navigate system with robust channel management and yield tools, OpenHotel is more suitable, especially given its specialized focus on small to mid-sized properties and strong customer support.

For properties that require advanced automation, extensive integrations, and global reach, HotelRunner’s comprehensive feature set and higher review confidence make it the clear choice. Conversely, if your team is looking for straightforward management with reliable support and a focus on yield management, OpenHotel provides a practical, user-friendly solution.

Is HotelRunner PMS or OpenHotel PMS easier to use?

HotelRunner’s ease of use scores 4.81/5, slightly edging out OpenHotel’s 4.71/5, reflecting its more modern, simplified interface. Users praise HotelRunner for its operational efficiency and friendly learning curve, especially during onboarding, which is rated a perfect 5/5. OpenHotel’s interface, while intuitive, is described as “clunky” by some users, and its aesthetic is flagged as outdated, which affects first impressions and ease of navigation.

Customer support ratings favor HotelRunner with a perfect 5/5, indicating rapid, helpful assistance that simplifies onboarding and troubleshooting. OpenHotel’s support remains strong at 4.82/5 but is slightly behind, with some users noting issues with repetitive authentication. Edge: HotelRunner.

Which has better features: HotelRunner or OpenHotel?

HotelRunner offers a broader feature set with 22 shared features plus 7 exclusive ones, including an integrated CRS, guest CRM, mobile app, passport scanner, and gift vouchers—features that can significantly enhance operational automation and guest engagement. OpenHotel provides core property management features plus a unique EPoS system, but its total features are more limited, with only 1 exclusive feature.

HotelRunner’s extensive features give your team more tools to automate workflows, personalize guest experiences, and manage operations across channels. OpenHotel’s streamlined functionality is easier to learn but less comprehensive if you need advanced automation or guest relationship tools. Edge: HotelRunner.

Which has better customer support: HotelRunner or OpenHotel?

HotelRunner’s customer support is rated a perfect 5/5, with reviews praising ongoing training, quick responses, and dedicated personal support. Users mention that HotelRunner’s support team is highly reliable, helping to avoid disruptions and reducing onboarding time.

OpenHotel also scores highly at 4.82/5, with reviews highlighting their personal, service-oriented approach. Users appreciate the responsiveness of the support team, especially during critical times, but some note that support could be more proactive in feature communication. Edge: HotelRunner.

Which has more integrations: HotelRunner or OpenHotel?

HotelRunner supports 17 verified partners, including major OTAs like Airbnb, Expedia, and Agoda, as well as industry-specific tools such as protel and IDeaS. OpenHotel’s integration list is smaller, with 12 verified partners, including Booking.com, Travel Media Group, and RateGain.

HotelRunner’s broader integration ecosystem provides more options for connecting your front desk, channel management, and revenue tools—crucial for larger or multi-property hotels. OpenHotel’s integrations are sufficient for small to medium properties but may limit growth or third-party customization. Edge: HotelRunner.

Which do hoteliers rate higher: HotelRunner or OpenHotel?

HotelRunner’s recent reviews are absent, but its perfect overall rating (5/5) and 99% likelihood to recommend suggest very high satisfaction among current users. OpenHotel, with 57 reviews and a 4.81/5 rating, maintains consistent praise, especially from small to mid-sized hotel owners.

Hotels that value a global presence and extensive features tend to favor HotelRunner’s high ratings, while hotels focused on simplicity and dedicated support prefer OpenHotel. Property types like boutique hotels and inns are more likely to rate OpenHotel higher, given its niche focus.

Edge: HotelRunner.

How much do HotelRunner and OpenHotel cost?

HotelRunner charges a flat monthly fee of $100, with no trial or freemium options. Its transparent pricing makes budgeting predictable, especially for larger properties or those scaling operations.

OpenHotel’s pricing is not publicly disclosed, which is common among smaller vendors. You’ll need to contact them for a quote, but their pricing model is likely similar, with no per-booking fees, emphasizing straightforward, predictable costs.

What type of hotel should use HotelRunner?

• Hotels that operate across multiple regions and need extensive integrations.
• Hotels seeking an all-in-one platform with advanced automation tools.
• Properties that value ongoing training and personalized support.
• Hotels looking for a PMS that includes guest CRM, passport scanning, and a mobile app.
• Larger boutique hotels, city center hotels, or properties with international guests.

Not ideal if your hotel needs a simple, budget-friendly solution without many integrations or advanced features.

What type of hotel should use OpenHotel?

• Small to medium-sized hotels that prioritize ease of use.
• Hotels looking for integrated channel management and yield tools.
• Properties that value personal, responsive customer support.
• Hotels focused on maximizing revenue through yield management.
• Inns, motels, and resorts aiming for a straightforward, effective PMS.

Not ideal if your hotel requires extensive global reach, complex integrations, or advanced automation beyond channel management.

The Bottom Line for Hotels

HotelRunner and OpenHotel serve distinct hotel profiles. HotelRunner’s strength is its extensive features, integrations, and global reach, making it suitable for larger or expanding properties. OpenHotel excels in simplicity, personal support, and tailored management tools for smaller hotels, inns, and resorts.

If your hotel needs a comprehensive, multi-region system capable of automation and broad integrations, HotelRunner is the clear choice. For properties prioritizing an easy-to-use, responsive platform with core management features, OpenHotel offers a more streamlined, cost-effective solution.

In conclusion, HotelRunner’s recent reviews and broader feature set make it the stronger option for most hotels seeking growth and advanced capabilities. However, if you prefer a straightforward system with dedicated support, OpenHotel remains a solid, user-friendly choice.