HotelXP vs. RoomRaccoon PMS:
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The Decision

Choosing the right property management system (PMS) can define your hotel's operational efficiency and guest satisfaction. HotelXP and RoomRaccoon both aim to streamline your workflows—however, their strengths and limitations differ significantly. Your decision hinges on what your hotel needs most: either a system with limited reviews and features or a more mature platform with extensive customer feedback and capabilities.

In this comparison, RoomRaccoon’s far greater review count and recent positive feedback make it the more reliable choice. Are you prepared to prioritize a proven, feature-rich PMS with high user satisfaction over a less tested option?

Is HotelXP or RoomRaccoon Better for Hotels?

HotelXP is a less established product with no recent reviews or ratings, which limits confidence in its performance and support. In contrast, RoomRaccoon boasts 169 reviews in the last six months, with an overall score of 4.88 out of 5 and a user rating of 4.74/5 for ease of use, supported by recent feedback. Its high NPS score of 9.09/10 and 94% likelihood to recommend reflect strong customer loyalty.

HotelXP’s lack of recent reviews and near-zero ratings suggest it has limited market presence and proven reliability. Would you risk deploying a PMS without validated user feedback? RoomRaccoon’s active review stream offers a clearer picture of its strengths and weaknesses.

RoomRaccoon vs HotelXP: Which Should Your Hotel Choose?

If your hotel is a small to medium-sized independent property seeking a feature-rich, proven platform, go with RoomRaccoon. Its extensive integration options, automation tools, and positive user feedback make it ideal for hotels focused on increasing revenue and operational efficiency.

If your hotel requires a very basic or highly specialized system with minimal complexity and no need for extensive integrations, HotelXP might seem appealing—but beware of its untested status. For most hoteliers, RoomRaccoon’s mature ecosystem and large user base provide peace of mind.

Is HotelXP or RoomRaccoon Easier to Use?

RoomRaccoon scores 4.74/5 for ease of use, with reviews praising its intuitive interface and straightforward onboarding process. Users frequently mention how quickly staff can learn and adapt to it, with many saying it simplifies daily operations significantly.

HotelXP, by contrast, has no available user ratings or recent reviews to assess its usability. Its lack of feedback raises questions about how easily your team could adopt it or integrate it into existing workflows.

Edge: RoomRaccoon.

Which Has Better Features: HotelXP or RoomRaccoon?

RoomRaccoon offers 51 distinct features, including a channel manager, revenue management, booking engine, payment processing, housekeepings modules, guest CRM, online check-in, and detailed analytics dashboards. Many of these features are tailored toward automating revenue and guest engagement.

HotelXP provides no documented features, making it impossible to compare capabilities. Its absence of feature data suggests it either lacks comprehensive functionality or is not yet fully developed.

Edge: RoomRaccoon.

Which Has Better Customer Support: HotelXP or RoomRaccoon?

RoomRaccoon’s customer support is rated 4.53/5, with recent reviews highlighting helpful, responsive service and effective onboarding. Users often comment on how support teams address bugs quickly and assist with integrations, boosting confidence in system stability.

HotelXP has no recent reviews or ratings, so its support quality remains unverified. Without verified support feedback, it’s risky to assume your team will receive timely assistance.

Edge: RoomRaccoon.

Which Has More Integrations: HotelXP or RoomRaccoon?

RoomRaccoon integrates with 88 verified partners, including major channels, payment gateways, and revenue tools—offering extensive flexibility. This integration count enables your hotel to connect with preferred systems and streamline operations.

HotelXP reports no verified integrations, indicating limited or no third-party connectivity. For a hotel aiming to automate and unify its tech stack, this is a significant drawback.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: HotelXP or RoomRaccoon?

RoomRaccoon’s recent reviews reveal an average rating of 4.88/5, with high praise from small hotel and boutique segments. Hotels like Buff and Fellow and Vive La Vie Guesthouse highlight revenue boosts and operational savings.

HotelXP’s lack of reviews prevents any meaningful rating comparison. With no recent feedback, you cannot gauge user satisfaction or trust in its performance.

Edge: RoomRaccoon.

How Much Do HotelXP and RoomRaccoon Cost?

HotelXP does not publicly disclose pricing, which complicates budget planning and comparison. It may follow a custom quote model, emphasizing its untested, less mature status.

RoomRaccoon charges a base fee of $1,000, with no additional implementation or monthly per-room fees. Its transparent pricing aligns with its established reputation and ongoing support.

==Edge: RoomRaccoon==

What Type of Hotel Should Use HotelXP?

• Hotels that prefer a simple, basic property management system without the need for extensive integrations or automation.
• Small boutique inns or guesthouses testing the waters with a less complex PMS.
• Hotels seeking a solution with minimal upfront investment or ongoing costs.
• Teams open to trial and error, willing to accept the risk of unproven support and features.

Not ideal if your hotel needs a proven, feature-rich platform with robust integrations and support. Larger or growing properties should look elsewhere for scalable solutions.

==What about HotelXP?==

• Hotels that are comfortable deploying a system with unverified support and limited functionality.
• Properties seeking a quick, minimal solution without long-term reliability concerns.
• Hotels that don’t prioritize automation, advanced revenue management, or guest engagement features.
• Businesses that can tolerate technical risk for the benefit of a potentially lower-cost or untested system.

Not ideal if you want a platform backed by real user reviews or extensive feature sets.

What Type of Hotel Should Use RoomRaccoon?

• Small and independent hotels seeking an all-in-one platform that simplifies reservations, communication, and revenue management.
• Hotels wanting to increase direct bookings and reduce reliance on OTAs through integrated marketing and dynamic pricing.
• Properties aiming for quick onboarding, proven stability, and ongoing support from a recognized provider.
• Hotels that value automation features like online check-in, guest profiles, and real-time reporting.

Not ideal if your hotel operates at a large scale or requires complex corporate management features. Larger chains might find RoomRaccoon’s capabilities insufficient for their needs.

==What about RoomRaccoon?==

• Small boutique hotels, bed & breakfast inns, and vacation rentals looking for an integrated, easy-to-use platform.
• Hotels aiming to boost revenue through automated upselling, dynamic pricing, and targeted marketing.
• Teams that want reliable customer support, extensive integrations, and proven operational tools.
• Properties focused on streamlining guest management and improving online visibility.

Not ideal if your hotel is a large chain requiring enterprise-grade PMS with extensive customizations and large-scale integrations.

RoomRaccoon vs HotelXP: The Bottom Line for Hotels

The core difference lies in maturity and user validation. RoomRaccoon’s extensive reviews, high scores, and wide feature set make it a safe, effective choice for small to medium hotels, especially those seeking revenue-boosting automation.

If your hotel needs a versatile, reliable system with proven support, choose RoomRaccoon. Its large user base and continuous updates reduce operational risks and support your growth.

HotelXP might appeal if you want a minimal, unproven platform for small-scale testing. However, without recent reviews or a broad feature set, it presents more risk than reward for most hotels.

For most hoteliers, the evidence points toward RoomRaccoon as the more dependable, feature-rich, and well-supported PMS. If long-term operational stability and guest satisfaction are priorities, it’s the clear choice.

This comparison aims to guide your hotel toward a confident, informed decision based on real user feedback and transparent capabilities. Prioritize proven systems—your team’s efficiency and your guests’ experience depend on it.