Infor HMS vs. Siesta extranet:
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The Decision

Choosing the right property management system (PMS) can define your hotel's operational efficiency and guest satisfaction. Infor HMS by Infor and Siesta extranet by Siesta Solutions both aim to streamline hotel management—yet they serve distinctly different hotel types and operational needs. Infor HMS boasts a strong market presence with extensive features and a proven track record, while Siesta extranet appears to be less documented and lacks recent reviews. Which system aligns better with your hotel’s specific needs?

Is Infor HMS or Siesta extranet Better for Hotels?

Both Infor HMS and Siesta extranet aim to improve operational control, booking management, and guest experience. However, Infor HMS offers a comprehensive suite with over 20 unique features, including housekeeping, revenue management, and guest CRM, tailored for mid-sized to large hotels seeking scalability. Siesta extranet, by contrast, focuses primarily on booking and room availability management, making it suitable for smaller properties or those requiring straightforward distribution.

Infor HMS has a solid reputation, with 46 reviews and a 4.04 out of 5 overall rating, reflecting consistent user satisfaction. Siesta extranet, with no recent review data and zero ratings, appears less proven in the market, raising concerns about its reliability and support. Do you need a fully featured PMS with extensive integrations, or a simpler tool for distribution management?

Infor HMS vs Siesta extranet: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, scalable PMS capable of handling complex operations, Infor HMS is the clear choice. Its core strengths are its high customization, automation modules, and broad integration network, making it ideal for independent hotels, boutique properties, or those requiring advanced revenue management. Conversely, if your focus is on straightforward booking distribution and your property is small or mid-sized, Siesta extranet might suffice—though the lack of recent reviews and feature transparency is a concern.

For hotels aiming to enhance operational efficiency and guest personalization, Infor HMS’s extensive functionalities and regional presence (Asia Pacific, North America, Europe) strongly support growth. If your primary goal is distribution management without complex operational needs, Siesta extranet could be a simpler, less costly option—but with uncertain support and features.

Is Infor HMS or Siesta extranet Easier to Use?

Infor HMS has a user rating of 3.88 out of 5 for ease of use, reflecting a generally positive experience but some room for improvement. It features an intuitive dashboard and mobile capabilities, with onboarding rated at 3.64, indicating a moderate learning curve. Support is frequently praised for responsiveness, which eases staff adoption of the system.

Siesta extranet has no publicly available user ratings or reviews, making its ease of use and onboarding process difficult to assess. The lack of recent user feedback implies less confidence in its user experience. Given the data, Edge: Infor HMS.

Which Has Better Features: Infor HMS or Siesta extranet?

Infor HMS outperforms Siesta extranet significantly, with 20 exclusive features such as a housekeeping module, guest profiles, online 24/7 support, multi-lingual interface, and automated night audit—features that enhance daily operations and guest experiences. Siesta extranet, with zero documented features, appears to offer basic booking and availability management only.

The breadth of Infor HMS’s capabilities supports hotels with complex needs, such as revenue management and group functionality, giving your team more control. Since Siesta extranet’s feature set is unverified, the edge clearly goes to Infor HMS.

Which Has Better Customer Support: Infor HMS or Siesta extranet?

Infor HMS’s support rating is 4.04 out of 5, with many reviews highlighting prompt and professional assistance. Support staff are praised for their responsiveness, especially during onboarding and troubleshooting, important for minimizing operational disruptions.

In contrast, Siesta extranet has no recent reviews or support ratings available, making it impossible to evaluate support quality. Without proven customer support, risk increases if technical issues arise. Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Siesta extranet?

Infor HMS boasts 113 verified integration partners, including major booking engines like Booking.com, Expedia, and regional partners. This extensive network allows your hotel to connect seamlessly with operational, revenue, and CRM systems, reducing manual work and increasing data accuracy.

Siesta extranet, with no verified integrations or partner data, limits its appeal to properties needing broad system connectivity. The proven, extensive integration network of Infor HMS clearly gives it the edge.

Which Do Hoteliers Rate Higher: Infor HMS or Siesta extranet?

With 46 recent reviews, Infor HMS maintains a 4.04/5 overall rating, with users citing customizable features, ease of access, and good support as key strengths. Hotels across various segments, especially independent and boutique hotels, rate it higher, with some reviews emphasizing its scalability and reliability.

Siesta extranet has no recent reviews or ratings, making it impossible to gauge user satisfaction. Given the older or absent feedback, Infor HMS’s established reputation makes it the safer, more trusted option. Edge: Infor HMS.

How Much Do Infor HMS and Siesta extranet Cost?

Infor HMS does not publicly disclose pricing but offers a tiered, subscription-based model without a freemium option. Implementation fees are generally not specified, but the system’s extensive features suggest a higher investment suited for mid-sized to large hotels.

Siesta extranet’s pricing is also not publicly available, and with no recent reviews, the actual costs and value remain uncertain. Be prepared for potentially similar costs, but without clear data, Infor HMS’s price transparency remains an advantage.

What Type of Hotel Should Use Infor HMS?

• Hotels that need a comprehensive, scalable PMS capable of handling complex operations, multiple revenue streams, and extensive integrations.
• Teams seeking customizable workflows, detailed reporting, and automation to improve operational efficiency.
• Hotels looking to support regional expansion with multi-lingual and multi-currency features.
• Properties that value support and proven reliability over minimalistic functionality.

Not ideal if your hotel operates with very simple booking needs or has limited IT support resources.

What Type of Hotel Should Use Siesta extranet?

• Small to mid-sized hotels focused primarily on distribution and online booking management.
• Properties that want a straightforward, easy-to-use platform without extensive operational features.
• Hotels seeking a lightweight solution with minimal setup.
• Businesses that prioritize real-time booking updates and channel management over advanced revenue or guest relationship features.

Not ideal if your hotel requires automation, detailed reporting, or deeper integration with other hotel systems.

The Bottom Line for Hotels

Infor HMS is a robust, feature-rich PMS designed for hotels that need scalable, customizable solutions to manage complex operations and guests efficiently. Its extensive integration network and high user ratings provide confidence in its ability to support your hotel's growth.

Siesta extranet, lacking recent reviews and documented features, appears better suited for small properties that prioritize distribution and booking management. However, its support and functionality are unverified, which presents risks for hotelier decision-makers.

If your hotel values proven performance, comprehensive features, and strong support, Infor HMS is the clear choice. For properties with minimal operational needs and a focus on simplicity, Siesta extranet might suffice—though the lack of recent data should be a cautionary flag.