Infor HMS vs. TimeShareWare:
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The Decision

Choosing the right property management system (PMS) can dramatically impact your hotel's operations and guest satisfaction. Infor HMS by Infor and TimeShareWare by SS&C both aim to streamline daily tasks and improve your property's performance but serve distinctly different hotel types and operational needs. Your decision hinges on the scale, complexity, and specific features your hotel requires.

While Infor HMS offers a comprehensive, cloud-based platform with a broad feature set, TimeShareWare specializes in managing shared-ownership resorts and timeshare operations. Which solution aligns best with your hotel's unique requirements?

Is Infor HMS or TimeShareWare Better for Hotels?

Both Infor HMS and TimeShareWare target property management, but their core audiences differ. Infor HMS is designed for hotels seeking a scalable, customizable PMS with extensive integrations, automation, and revenue management tools. It caters well to independent hotels, boutique properties, and branded hotels looking to improve operational efficiency and guest personalization.

TimeShareWare, on the other hand, focuses exclusively on timeshare resorts, vacation clubs, and multi-site shared-ownership properties. It emphasizes reservation management, owner services, and multi-property operational insights, making it less suitable for traditional hotels outside the shared-ownership or resort sectors.

If your hotel operates in the traditional hospitality space, Infor HMS is more likely to meet your needs. Conversely, if your property is a timeshare resort or vacation club, TimeShareWare is a more targeted option.

Do you prioritize broad hotel management features or specialized resort operations?

Infor HMS vs TimeShareWare: Which Should Your Hotel Choose?

If your hotel needs a flexible, feature-rich PMS capable of supporting different property types, Infor HMS is the clear choice. Its extensive feature list includes housekeeping, online support, guest profiles, calendar views, direct billing, multi-lingual and multi-currency capabilities, revenue management, and custom rates—all critical for hotels aiming for operational excellence and guest personalization.

TimeShareWare is better suited if your hotel operates as a timeshare or vacation club, focusing on managing owner reservations, sales, and shared-ownership logistics. Its platform is tailored for multi-site timeshare operations, offering insights into asset management and owner services.

For hotels seeking a comprehensive, scalable PMS with advanced integrations and automation, go with Infor HMS. If your focus is managing timeshare or multi-site ownership properties efficiently, TimeShareWare fits best.

Is Infor HMS or TimeShareWare Easier to Use?

Infor HMS currently holds a user rating of 3.88 out of 5 for ease of use, based on reviews from 46 hotels. Users mention that once familiar, navigation is straightforward, and the system is convenient, especially since it's web-based, allowing access from most computers. However, some users report that the interface can be less aesthetically pleasing and that the onboarding process could be improved.

TimeShareWare, with no recent reviews or ratings available, offers limited data on usability. Given its niche focus, it likely has a tailored interface optimized for timeshare and resort management but may lack general hotel management usability features.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or TimeShareWare?

Infor HMS offers a rich suite of features—20 unique modules not available in TimeShareWare—including housekeeping, guest profiles, online 24/7 support, direct billing, centralized role management, multi-lingual and multi-currency support, revenue management, custom rates, and automated night audits. Its cloud-based architecture and mobile app facilitate operational flexibility.

TimeShareWare primarily provides reservation, owner, and sales management features tailored for timeshare and resort operations. It lacks the broad operational modules found in Infor HMS.

If you desire a versatile PMS with extensive functionalities applicable to various hotel types, Infor HMS is superior. For specialized resort and timeshare management, TimeShareWare's targeted features suffice.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or TimeShareWare?

Support and onboarding ratings favor Infor HMS, with a score of 4.04 out of 5 and positive comments about responsive, professional support. Many users appreciate support teams that guide them through issues promptly, which is crucial during implementation and operational hiccups.

TimeShareWare lacks recent review data, making it difficult to objectively compare support quality. However, given its niche focus, customer support may be more personalized but less documented publicly.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or TimeShareWare?

Infor HMS boasts 113 verified partners, including major booking engines and revenue management solutions, with shared integration partners like Whistle. Its extensive partner network allows for seamless connection to numerous operational and distribution channels, reducing manual work.

TimeShareWare's integration count is limited to one verified partner, making it less flexible for connecting with external systems.

If your hotel relies on diverse integrations for bookings, revenue, and operations, Infor HMS is the clear leader. For timeshare-centric operations, limited integrations may suffice.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or TimeShareWare?

Based on recent reviews, Infor HMS has a review count of 46 and a strong overall rating of 4.04/5, with a likelihood to recommend of 74%. Hotels across boutique, city center, and branded segments appreciate its extensive features and responsive support.

TimeShareWare has no recent reviews or ratings available, so meaningful comparison isn't possible. The limited public feedback suggests a lack of recent user experience data.

Given the review volume and recency, Infor HMS holds a definitive edge here.

Edge: Infor HMS.

How Much Do Infor HMS and TimeShareWare Cost?

Both products do not publicly disclose detailed pricing information. Infor HMS typically offers custom quotes based on hotel size and needs, with no trial or freemium options. TimeShareWare also provides no specific pricing details, focusing on tailored solutions for resorts and shared-ownership properties.

Pricing transparency is limited for both options, so your hotel will need to request quotes to compare actual costs.

What Type of Hotel Should Use Infor HMS?

• Hotels that want a scalable, customizable property management system capable of handling complex operations.
• Teams seeking extensive integrations with booking engines, revenue management, and accounting platforms.
• Hotels aiming for automation in reservations, night audits, and guest profiling.
• Properties that prioritize multi-lingual and multi-currency support for international guests.

Not ideal if your hotel is small, budget-constrained, or prefers an overly simple system with basic features.

What Type of Hotel Should Use TimeShareWare?

• Resorts or vacation clubs managing multiple properties with shared ownership models.
• Teams that need to track owner reservations, sales, and billing across multiple sites.
• Properties that focus on timeshare or fractional ownership management.
• Hotels that operate in the shared-ownership space, especially with multi-site operations.

Not ideal if your property is a traditional hotel, boutique inn, or lacks shared-ownership components.

Infor HMS vs TimeShareWare: The Bottom Line for Hotels

The core difference is that Infor HMS is a broad, flexible PMS built for various hotel types, offering a comprehensive feature set and extensive integrations. TimeShareWare specializes in managing timeshare and resort operations, with features tailored for shared ownership properties.

If your hotel needs a versatile and scalable system with strong integration capabilities, Infor HMS is the definitive choice. Its large user base, recent reviews, and extensive features make it the more reliable option for most traditional hotels.

Choose TimeShareWare if your property is a timeshare resort or shared-ownership facility, and your primary focus is owner management and multi-site operations. Its niche features serve that specific segment well, but it lacks the breadth needed for standard hotels.

In conclusion, for most hotels seeking a proven, well-supported property management system, Infor HMS surpasses TimeShareWare in reviews, features, and overall market presence.