Infor HMS vs. Winner PMS (acquired by Mews):
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The Decision

Choosing a property management system (PMS) for your hotel involves balancing features, usability, support, and regional presence. Infor HMS by Infor and Winner PMS (acquired by Mews) are both established players, but they serve different hotel profiles and offer distinct advantages. Your decision hinges on your hotel’s size, location, and specific operational needs, so understanding their core differences is essential.

Infor HMS emphasizes extensive customization, a broad feature set, and a global presence, while Winner PMS offers a straightforward, highly rated user experience with strong integrations and a focus on operational efficiency. Which of these aligns best with your hotel’s priorities?

Is Infor HMS or Winner PMS Better for Hotels?

Infor HMS and Winner PMS both aim to streamline hotel operations and improve guest experiences, but they approach these goals differently. Infor HMS, launched in 1999 and boasting over 40,000 employees, is a comprehensive, cloud-based solution with a rich feature set tailored to larger or more complex hotels. It offers modules like housekeeping, revenue management, and guest CRM, which suit properties seeking an all-in-one platform.

Winner PMS, with a smaller dedicated team, is highly praised for its intuitive interface and ease of use. It centralizes core hotel functions—reservations, check-ins, billing—and is favored by hotels that prioritize quick onboarding and operational simplicity. Both systems integrate with numerous third-party tools; however, Infor’s 113 verified partners far surpass Winner’s single verified partner, Mews, and indicate a broader ecosystem.

If your hotel needs a customizable, scalable platform with specific features like revenue management or multi-lingual support, Infor HMS is a compelling choice. Conversely, if your priority is a straightforward, reliable solution with minimal training hurdles, Winner PMS might be more suitable.

Infor HMS vs Winner PMS: Which Should Your Hotel Choose?

If your hotel demands a highly customizable platform with advanced features such as central housekeeping, multi-currency processing, and detailed revenue reporting, Infor HMS is worth your consideration. Its extensive feature set—20 exclusive features—supports complex operations, making it ideal for luxury hotels, resorts, and boutique properties seeking granular control.

On the other hand, if your hotel values a simple, easy-to-implement system with high user satisfaction, Winner PMS excels. Its user ratings are far superior, with near-universal praise for ease of use, and its robust integration with Mews and other systems ensures smooth workflows.

For hotels with a global footprint and a need for broad customization, Infor’s regional presence in North America, Europe, Asia Pacific, and the Middle East makes it suitable. If your hotel is smaller, or you prioritize quick deployment and user-friendly design, Winner PMS is a better fit.

Is Infor HMS or Winner PMS Easier to Use?

Infor HMS scores 3.88 out of 5 for ease of use across its 46 reviews, with many guests citing that once familiar, the system is intuitive. Its onboarding process is rated 3.64/5, and users highlight that the web-based interface is convenient, though some find the UI lacks modern aesthetics.

Winner PMS, however, has a perfect ease of use rating in available reviews, praised extensively for its simple, intuitive interface that minimizes training time. Its onboarding is straightforward, with users mentioning that staff can get up and running quickly, reducing operational disruptions.

Edge: Winner PMS.

Which Has Better Features: Infor HMS or Winner PMS?

Infor HMS offers 20 unique features, including a housekeeping module, online 24/7 support, guest profiles, a calendar view, direct billing, multi-lingual support, mobile app, multi-currency processing, revenue management, and automated night audit, among others. These features cater to properties that need detailed operational control and customization.

Winner PMS's feature count isn’t specified, but its core functionalities—reservations, billing, housekeeping—are highly rated for their reliability and ease. Its strong integrations with over 100 verified partners, including Mews, enhance operational connectivity, although it lacks some advanced modules like revenue management.

For hotels needing extensive customization, revenue tools, and multi-lingual capabilities, Infor HMS has a clear edge. But if core features with seamless integrations suffice, Winner PMS provides a reliable, user-friendly platform.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or Winner PMS?

Infor HMS’s support scores 4.04 out of 5, with reviews emphasizing promptness, professionalism, and helpful problem resolution. Many users appreciate the support team's responsiveness, especially during onboarding and troubleshooting.

Winner PMS’s customer support ratings are not explicitly available, but reviews frequently mention its responsiveness and reliability. Given the smaller user base and less documented feedback, Infor’s support appears more established and positively reviewed.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Winner PMS?

Infor HMS boasts 113 verified partner integrations, including prominent names like Priority Software, Trevo, Omnibees, and more. This extensive network enables hotels to connect seamlessly with booking engines, revenue tools, and other operational platforms, reducing manual data entry.

Winner PMS has only one verified partner, Mews, highlighting a limited integration ecosystem. While Mews integration is robust for core operations, it restricts options for broader connectivity.

If your hotel relies on diverse third-party systems or plans to expand integrations, Infor HMS provides a significant advantage. For basic needs, Winner PMS’s limited but reliable Mews integration may suffice.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Winner PMS?

Infor HMS has 46 reviews with an average rating of 4.04/5, and a 74% likelihood to recommend. Its reviews span a range of hotel types, with many praising its customization and operational modules, especially in boutique and city center hotels.

Winner PMS’s reviews are unavailable, but given its near-perfect ease of use ratings and strong customer support reputation, it likely scores higher in user satisfaction, particularly among smaller hotels and properties prioritizing simplicity.

Considering recent review activity, Infor HMS’s more extensive and recent feedback makes it the more reliably rated product.

Edge: Infor HMS.

How Much Do Infor HMS and Winner PMS Cost?

Pricing details for Infor HMS are not publicly available, suggesting tailored quotes based on hotel size and requirements. It’s likely to be a premium cost given its extensive features and global presence.

Winner PMS also does not publish specific pricing, but its approach typically involves custom quotes. Both solutions require contacting sales for precise pricing.

In your decision, consider that Infor HMS’s broader feature set and integrations indicate a higher investment, appropriate for larger or complex hotels.

What Type of Hotel Should Use Infor HMS?

• Hotels that operate in multiple regions and need multi-lingual support.
• Properties seeking extensive customization to match operational workflows.
• Larger hotels, resorts, or chains aiming to streamline revenue and guest management.
• Hotels that require modules like automated night audit, centralized user management, and multi-currency processing.
• Hotels prioritizing detailed reporting and revenue optimization.

Not ideal if your hotel is small, boutique, or needs minimal setup with quick onboarding.

What Type of Hotel Should Use Winner PMS?

• Hotels valuing ease of use and fast staff onboarding.
• Boutique hotels, small chains, or independent properties seeking straightforward management.
• Hotels that rely heavily on reliable integrations with Mews and other core systems.
• Properties that prioritize operational efficiency without extensive customization.
• Hotels looking for a proven, simple PMS that reduces staff training times.

Not ideal if you require advanced features such as revenue management or multi-lingual support.

Infor HMS vs Winner PMS: The Bottom Line for Hotels

Infor HMS provides a comprehensive, customizable platform with a broad feature set and extensive integration network. It’s best for larger hotels or those with complex operational needs that can justify a higher investment.

Winner PMS offers a highly rated, user-friendly experience with strong core features and seamless integrations, making it ideal for smaller or mid-sized hotels prioritizing ease and reliability.

If you need a scalable, feature-rich system with regional flexibility, Infor HMS is the stronger choice. For hotels seeking simplicity and quick deployment, Winner PMS delivers proven value.

In conclusion, choose Infor HMS if your hotel demands detailed customization and a broad ecosystem. Opt for Winner PMS if your focus is on ease, speed, and reliable core operations.