Mews PMS vs. Ulyses (by Septeo Hospitality):
あなたに最適なのはどちら？

The Decision

Choosing between Mews PMS by Mews and Ulyses by Septeo Hospitality hinges on your hotel’s operational needs and strategic goals. Mews is a cloud-native property management system tailored for scalable, modern hospitality, while Ulyses aims to be an all-in-one platform managing diverse hotel services with a focus on integrated operations and guest experiences. Both aim to streamline operations, but their approaches are markedly different.

Mews offers a comprehensive, highly-rated PMS with a broad ecosystem of integrations, while Ulyses provides a flexible, service-oriented platform that manages a wide array of hotel activities beyond just room bookings. So, which product aligns better with your hotel’s current priorities?

Is Mews or Ulyses Better for Hotels?

Mews is designed to serve a wide spectrum of hotel types, from boutique to large chains, with a focus on operational automation and guest experience enhancement. It addresses core PMS functionalities—reservations, billing, housekeeping—and excels in integrations, automation, and user-friendly design. Ulyses, on the other hand, leans toward managing multiple hotel services—spa, activities, retail—within a single interface, promising increased productivity and personalized guest journeys.

While Mews boasts a high score of 99.8 on the HT Score and over 760 recent reviews, Ulyses has no available reviews or ratings, limiting insight into user satisfaction. Given Mews’s proven track record and extensive support network, it’s the safer choice for hotel operations seeking clarity and confidence.

Do you need a robust PMS with extensive third-party integrations, or a versatile platform managing multiple services in a unified way?

Mews vs Ulyses: Which Should Your Hotel Choose?

If your hotel requires a powerful, cloud-based PMS primarily for reservation, billing, housekeeping, and guest management, go with Mews. It’s suited for diverse properties, especially those aiming to scale or enhance operational efficiency, supported by a broad partner network and proven customer satisfaction.

If your hotel’s focus is on managing a variety of services—restaurants, spa, activities, retail—and delivering elevated, personalized guest experiences through a single platform, Ulyses might fit better. Its adaptability to different hotel activities is designed to streamline service management, though without recent user reviews, its real-world performance remains less certain.

In summary, for a hotel needing a proven PMS with a large ecosystem, choose Mews. For a hotel prioritizing multi-service management with a flexible interface, consider Ulyses.

Is Mews or Ulyses Easier to Use?

Mews scores 4.69 out of 5 for ease of use, with many users describing its intuitive interface and quick onboarding. Support resources like Mews University and positive review quotes reinforce its user-friendliness, even for teams new to PMS technology.

Ulyses, lacking recent review data, does not publicly showcase ease-of-use ratings or user feedback, making it difficult to compare. Based on its web-based, customizable design, it’s likely adaptable but without concrete user insights, Mews holds a clear advantage here.

Edge: Mews.

Which Has Better Features: Mews or Ulyses?

Mews offers 43 shared features plus 16 unique to it, including multi-lingual support, guest CRM, online support, integrated CRS, mobile app, ID scanning, task and shift management, and SOC2 compliance. Its extensive feature set supports seamless hotel operations and personalized guest experiences.

Ulyses provides a broad platform for managing bookings, orders, billing, and communication across hotel services, but it has only one unique feature: spa & wellness module. It’s designed for flexibility but lacks the depth and breadth of dedicated PMS functionalities compared to Mews.

Edge: Mews.

Which Has Better Customer Support: Mews or Ulyses?

Mews is rated 4.27 out of 5 for customer support, with reviews highlighting structured onboarding, responsive support teams, and positive experiences. Users appreciate its proactive support and quick bug resolution, which are critical during implementation and daily operations.

Ulyses, with no recent reviews or ratings available, provides limited insight into support quality. Without customer feedback, Mews’s established reputation for support makes it the safer, more reliable option.

Edge: Mews.

Which Has More Integrations: Mews or Ulyses?

Mews boasts over 352 verified partners, including major channel managers, payment providers, and ancillary services. Its open API and extensive marketplace—over 1,000 integrations—allow hotels to craft a tailored tech ecosystem.

Ulyses offers only 13 verified partners, with no mention of a broad marketplace or API openness. For hotels seeking flexibility and expansive integration options, Mews significantly outperforms Ulyses.

Edge: Mews.

Which Do Hoteliers Rate Higher: Mews or Ulyses?

Mews’s user reviews are plentiful, recent, and consistently positive across various hotel types—boutiques, hostels, independents—with a 4.63/5 rating and 92% likelihood to recommend. Its recent reviews emphasize ease of use, automation, and support.

Ulyses has no available user ratings or recent reviews, limiting insight into user satisfaction. Given Mews’s demonstrated high scores and active community, it is clearly the more highly-rated platform.

Edge: Mews.

How Much Do Mews and Ulyses Cost?

Mews’s pricing starts at a base fee of $900/month, with no free plan or trial, indicating a premium but transparent model. Ulyses does not publicly disclose pricing, which may suggest custom quotes or less transparency.

If budget transparency is crucial, Mews provides clear cost expectations; Ulyses’s pricing remains uncertain, potentially complicating budget planning.

What Type of Hotel Should Use Mews?

• Hotels that prioritize operational automation (reservations, billing, housekeeping).
• Hotels seeking robust integrations with third-party tools.
• Properties aiming for a scalable, cloud-native platform.
• Boutique, independent, or chain hotels needing flexible management.
• Teams that value proactive support and ongoing innovation.

Not ideal if you operate a very small property with minimal tech needs or if your budget limits high-cost systems.

What Type of Hotel Should Use Ulyses?

• Hotels with diverse services like spa, activities, retail, needing a unified management platform.
• Hotels focused on enhancing customer journeys across multiple touchpoints.
• Properties looking for a flexible, customizable interface.
• Hotels that prefer managing multiple service channels in a single system.

Not ideal if your hotel’s core is room reservations and operations; lack of recent reviews makes support and reliability less certain.

Mews vs Ulyses: The Bottom Line for Hotels

Mews is a proven, feature-rich PMS trusted by hundreds of hotels worldwide, with extensive integrations, high user ratings, and recent reviews confirming its effectiveness. It’s best suited for hotels seeking a reliable, scalable PMS that enhances guest experience and operational efficiency.

Ulyses offers a flexible, multi-service platform for hotels managing diverse activities, with potential for personalized guest journeys. However, the absence of recent customer reviews and limited feature transparency make it a less certain choice without further evaluation.

If your hotel needs a dependable, highly-rated PMS with broad ecosystem support, choose Mews. If managing multiple services with a unified platform is your priority and you’re comfortable with less public validation, Ulyses could fit—though caution is advised due to limited recent feedback.

In conclusion, for most hotels seeking proven performance and peace of mind, Mews stands out as the safer, more reliable investment.