NewBook (PMS) vs. Noovy PMS:
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The Decision

Choosing between NewBook and Noovy PMS hinges on your hotel’s specific needs and operational priorities. Both systems aim to streamline your management processes, but they diverge significantly in features, user experience, and overall market presence. NewBook offers a comprehensive platform with a focus on customization and robust support, while Noovy emphasizes affordability and automation for modern hoteliers. Which one aligns best with your property’s scale and ambitions?

Both products solve core hotel management challenges—booking, guest communication, and operational efficiency—but they approach these from different angles. NewBook shines with its broad feature set and proven support, whereas Noovy leans into automation and cost-effectiveness. Are you ready for a detailed comparison to make an informed decision?

Is NewBook or Noovy Better for Hotels?

NewBook and Noovy both serve as property management systems designed to ease hotel operations, but they do so with contrasting strengths. NewBook is more established, offering extensive functionalities like guest CRM, wellness modules, and detailed reporting, backed by a high volume of recent reviews. Noovy, on the other hand, has a more modern interface, with a focus on automation, integrations, and affordability, but has fewer total reviews and slightly less recent feedback.

NewBook’s 16 reviews, all within the last year, provide a solid recent data pool, making its 4.75/5 rating a reliable indicator of current performance. Noovy, with 19 reviews and a 5/5 rating, benefits from a slightly higher recent review volume and positive feedback on ease and support. But with no recent reviews for NewBook, its data is somewhat outdated, which should influence your confidence level.

Considering the review counts and recent feedback, Noovy’s higher user satisfaction score and recent review volume suggest it’s the more current option, especially for hotels seeking a simple, cost-effective solution. Does your hotel prioritize customization and support, or automation and ease of use?

NewBook vs Noovy: Which Should Your Hotel Choose?

If your hotel needs a sophisticated, customizable PMS with dedicated modules for wellness, gift vouchers, and detailed guest relationship management, NewBook is the better fit. It appeals to hotels that value tailored communication, comprehensive reporting, and extensive support, especially in regions like Asia Pacific and Europe.

If your hotel requires a straightforward, automated system with seamless integrations, quick onboarding, and cost sensitivity, Noovy is preferable. It suits boutique, city-center, and budget hotels, particularly those in North America and South America, looking to simplify operations without high upfront costs.

For properties with more complex operational needs and a focus on guest engagement, NewBook’s extensive feature set and dedicated support make it the clear choice. Conversely, for hotels prioritizing ease, automation, and affordability, Noovy offers a compelling, user-friendly platform.

Is NewBook or Noovy Easier to Use?

NewBook’s UI is praised for its depth, but some reviews indicate it can feel slightly outdated and requires dedicated training to unlock its full potential. Its onboarding score of 4.77/5 reflects a solid experience, but some users note that self-training is necessary for optimal use. Customer support is highly rated at 5/5, with reviews emphasizing prompt, knowledgeable assistance.

Noovy outperforms NewBook slightly in ease of use with a score of 4.84/5. Users praise its modern, intuitive interface and straightforward onboarding process, often mentioning how quickly new staff adapt. Support is also rated highly at 4.89/5, with reviews highlighting friendly, efficient assistance.

Edge: Noovy.

Which Has Better Features: NewBook or Noovy?

NewBook boasts 30 total features, including guest CRM, guest profiles, wellness modules, gift vouchers, and on-premise management, which Noovy lacks. Its unique features cater to hotels seeking personalized guest experiences and operational flexibility.

Noovy excels with 40 features, providing tools like tablet/kiosk check-in, task management, automated reminders, payment requests, real-time reporting, drag-and-drop tapechart, rate management, and GDPR compliance—features that significantly enhance automation and operational efficiency. Its integrated ID scanner and housekeeping mobile app are also valuable.

In terms of features, Noovy’s broader set emphasizes automation and real-time management, making it more suitable for hotels seeking operational speed and automation. NewBook’s specialized modules serve hotels desiring tailored guest engagement and detailed management.

Edge: Noovy.

Which Has Better Customer Support: NewBook or Noovy?

NewBook consistently receives perfect 5/5 ratings for customer support, with reviews praising its prompt, knowledgeable, and dedicated service. Users mention that support staff go above and beyond, often helping to maximize system use and resolve issues quickly.

Noovy’s customer support is also highly rated at 4.89/5, with reviewers describing the team as friendly, reliable, and quick to respond. Many reviews emphasize how support helps hotels get up and running smoothly, especially during onboarding.

Given the slightly higher support score and more recent positive reviews, Noovy’s customer service edges out NewBook, especially for hotels prioritizing quick, consistent assistance.

Edge: Noovy.

Which Has More Integrations: NewBook or Noovy?

NewBook offers 16 verified integrations, including major partners like GuestRevu, SiteMinder, Revinate, and PriceLabs. Its integration ecosystem supports essential hotel functions but is narrower compared to Noovy.

Noovy supports 40 verified integrations, including key partners like Omnibees, HotelTime, and RateGain, alongside shared partners like SiteMinder and Revinate. Its extensive integration list enables smoother connection with many third-party systems, reducing manual work.

If your hotel relies heavily on third-party tools or channel managers, Noovy’s broader integration network provides more flexibility and options.

Edge: Noovy.

Which Do Hoteliers Rate Higher: NewBook or Noovy?

Noovy’s reviews are all recent, with an average rating of 5/5 from 18 reviews, predominantly from boutique and city-center hotels in North America and Europe. Users praise its ease of use, automation, and support, often mentioning how it simplifies their daily operations.

NewBook’s 16 reviews, all within the last 12 months, average 4.75/5 and include positive feedback on its customization and support. However, some users note that its interface feels slightly outdated and requires training.

For hoteliers prioritizing current, highly positive feedback, Noovy’s higher ratings and recent reviews make it the preferred choice.

Edge: Noovy.

How Much Do NewBook and Noovy Cost?

NewBook’s pricing starts at $1,000 per month with no freemium or trial options. Its higher cost reflects its extensive feature set and customization options, suitable for hotels needing complex management tools.

Noovy charges €£$5 per room per month, with no additional implementation or setup fees. Its lower price point makes it appealing for boutique and budget hotels seeking automation without significant upfront investments.

Pricing may be a decisive factor for smaller hotels or those with tight budgets, making Noovy more accessible.

What Type of Hotel Should Use NewBook?

• Hotels that need a highly customizable PMS with specific modules like guest CRM, wellness, or gift vouchers.
• Properties that prioritize detailed reporting and guest relationship management.
• Hotels in regions like Asia Pacific or Europe with complex operational requirements.
• Teams that value dedicated support and extensive onboarding resources.
• Properties aiming to expand or scale with a platform capable of growing with them.

Not ideal if you seek a simple, low-cost, or rapid deployment solution.

What Type of Hotel Should Use Noovy?

• Independent hotels, boutique properties, or city-center hotels that value automation and ease of use.
• Hotels looking for an all-in-one system combining PMS, channel management, and booking engine.
• Properties in North America or South America wanting quick onboarding and reliable support.
• Hotels prioritizing affordability with a cost of €£$5 per room per month.
• Hotels seeking a system that is easy to learn, with a modern interface and mobile-friendly tools.

Not ideal if you require extensive customization, specialized modules, or detailed guest profiles.

NewBook vs Noovy: The Bottom Line for Hotels

NewBook provides a comprehensive, customizable PMS favored by hotels that need detailed management tools and a strong support network. Its extensive features make it suitable for larger or more complex properties in regions like Asia Pacific and Europe, but at a higher price point.

Noovy excels in automation, ease of use, and affordability, supporting boutique and city-center hotels, particularly in North America and South America. Its 40 integrations, real-time tools, and quick onboarding make it a compelling choice for hotels wanting to streamline operations with minimal hassle.

If your hotel requires a feature-rich, highly customizable platform, NewBook is the clear choice. But if you seek automation, simplicity, and a lower-cost entry point, then Noovy should be your pick.