NewBook (PMS) vs. SIHOT:
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The Decision

Choosing a property management system (PMS) for your hotel can seem daunting when both NewBook and SIHOT promise to streamline operations and boost revenue. While they serve similar functions, they diverge significantly in user experience, feature sets, and market presence. Your decision hinges on your property type, operational needs, and how much support or integration flexibility you require.

Both solutions aim to improve hotel management, but NewBook’s recent reviews and higher user support ratings suggest a stronger position. Which system aligns best with your hotel’s specific needs?

Is NewBook or SIHOT Better for Hotels?

Both NewBook and SIHOT are designed to simplify hotel operations, offering core functionalities like reservations, front desk management, and reporting. However, NewBook emphasizes its ease of use, user-friendly interface, and strong customer support, backed by a 4.75/5 overall rating and 16 reviews. Its recent reviews highlight how intuitive and adaptable it is, with some users praising its custom dashboards and straightforward booking management.

In contrast, SIHOT boasts a slightly higher overall rating at 4.77/5 based on 39 reviews, with a notably stronger global presence—especially in Europe and Asia Pacific. It offers extensive modular features, including advanced multi-property management and detailed financial reporting, making it suitable for larger or more complex hotel portfolios. Yet, some reviews mention the system’s dated interface and room for more modern design.

Given these differences, your choice depends on whether you prioritize ease of use and support (leaning toward NewBook) or advanced functionalities and multi-property management (favoring SIHOT). Do you need a straightforward system for a small or mid-sized property, or a highly customizable platform for a multibusiness operation?

NewBook vs SIHOT: Which Should Your Hotel Choose?

If your hotel needs an easy-to-learn, customer-focused PMS with excellent support, go with NewBook. It’s ideal for boutique hotels, resorts, and vacation rentals seeking a simple yet robust platform to manage bookings, guest relationships, and daily operations.

If you require a highly flexible, modular system capable of handling complex operations like multi-property management, detailed financial reports, and integrations across diverse platforms, SIHOT is the better fit. It’s suited for larger hotels, chains, or properties with sophisticated operational needs.

Your decision should also consider staff training and support; NewBook’s 5/5 support rating and recent reviews praising its responsiveness make it attractive for teams prioritizing customer service. Conversely, SIHOT’s comprehensive feature set and multi-property capabilities serve hotels that need extensive customization and integration options.

Is NewBook or SIHOT Easier to Use?

NewBook scores a 4.69/5 for ease of use based on user reviews, with many praising its intuitive dashboard, straightforward booking process, and minimal learning curve. Customers frequently mention that staff adoption is quick, and onboarding is smooth, with a 4.77/5 onboarding rating backing this up. Review quotes reinforce this, with users stating the system is “so easy to use that greeting a customer, making bookings, and check-ins is stress-free.”

SIHOT, while offering a highly flexible interface, scores slightly lower at 4.49/5, with some reviews noting that its interface can feel less modern and more complex for new users. The learning curve may be steeper, especially given the system’s extensive modular features and customization options. Users highlight that support and training are helpful but that modernization of the UI could enhance ease of use.

Edge: NewBook.

Which Has Better Features: NewBook or SIHOT?

NewBook offers 4 unique features not found in SIHOT, including Guest CRM, guest profiles, a Spa & Wellness module, and native email marketing. These features focus on enhancing guest engagement and personalized communication.

SIHOT provides 22 features exclusive to its platform, such as task management, tablet/kiosk check-in, online checkout, GDPR and PCI compliance, automated reminders, integrated ID scanner, housekeeping mobile app, shift planning, rate management, drag-and-drop tape chart, and automated space optimization. These features cater to large-scale, operationally complex properties.

Overall, SIHOT’s greater feature count (26 shared + 22 exclusive) makes it more suitable for hotels with extensive operational needs. NewBook’s features are more targeted toward guest relationship management and marketing.

Edge: SIHOT.

Which Has Better Customer Support: NewBook or SIHOT?

NewBook’s support rating is a perfect 5/5, with recent reviews emphasizing prompt, knowledgeable, and dedicated support staff. Customers appreciate the ongoing training resources, regular system updates, and responsiveness—one reviewer states, “The support desk is so dedicated and creative, truly assisting us to maximize platform use.”

SIHOT’s support rate is 4.62/5, with reviews praising the competent online training academy and quick issue resolution. However, some users mention that initial responsibility for problems can sometimes feel delayed and that support could be more proactive.

Edge: NewBook.

Which Has More Integrations: NewBook or SIHOT?

SIHOT boasts 60 verified integrations, including prominent partners like Omnibees, Profitroom, and Unifocus, alongside shared partners such as SiteMinder and Revinate. Its extensive integration network is well-suited for large hotels needing diverse system connectivity.

NewBook has 16 verified partners, including GuestRevu, Tripadvisor, PriceLabs, and ChargeAutomation, with several integrations tailored for smaller properties and direct booking enhancements.

If your property relies heavily on complex, multi-platform integrations, SIHOT’s larger ecosystem offers more options. For more straightforward needs or specific partnerships, NewBook’s smaller but focused network might suffice.

Edge: SIHOT.

Which Do Hoteliers Rate Higher: NewBook or SIHOT?

NewBook’s review score is slightly below SIHOT’s at 4.75/5 versus 4.77/5, but NewBook’s 16 reviews are all recent and reflect current user sentiment. Hoteliers praise its ease of use, customer support, and ability to manage various accommodation types effectively.

SIHOT has more reviews (39), mainly from larger hotels and chains across Europe and Asia Pacific. Its ratings are consistent, with many users appreciating its multi-property support and detailed reporting, although some mention UI modernization needs.

Overall, the more recent reviews favor NewBook, indicating higher confidence in current user satisfaction.

Edge: NewBook.

How Much Do NewBook and SIHOT Cost?

NewBook’s base price is $1,000 per month, with no implementation fees or trial options available. Pricing appears straightforward but may require a custom quote depending on your property size.

SIHOT’s pricing is not publicly disclosed, which suggests a tailored quote based on hotel size, features, and deployment options. Neither product offers a freemium or trial model, making initial evaluation potentially more complex.

If transparent, predictable costs matter, NewBook’s fixed pricing provides clarity. For custom, scalable solutions, SIHOT’s tailored quotes could be advantageous.

What Type of Hotel Should Use NewBook?

• Hotels that prioritize straightforward booking management and guest relationships.
• Boutique hotels, resorts, vacation rentals, and small to mid-sized properties.
• Teams seeking a system with excellent support and relatively quick staff onboarding.
• Hotels that value a user-friendly interface over extensive customization.

Not ideal if your hotel needs advanced multi-property features or complex financial reporting. Larger chains or properties with diverse operational requirements might find NewBook’s feature set limiting.

What Type of Hotel Should Use SIHOT?

• Large hotels, hotel chains, and properties with complex multi-property portfolios.
• Hotels requiring extensive customization, detailed analytics, and multiple integration options.
• Teams that need flexible deployment—cloud, SaaS, on-premise, or off-premise.
• Hotels that value modular features like task management, online check-in, and automated space optimization.

Not ideal if your hotel seeks a simple, easy-to-implement PMS without the need for extensive customization or multi-property management. Smaller properties may find SIHOT’s complexity unnecessary.

The Bottom Line for Hotels

In essence, NewBook and SIHOT serve slightly different markets within hospitality. NewBook’s focus on user-friendliness, support, and targeted features makes it ideal for smaller to mid-sized properties emphasizing guest engagement and straightforward management. SIHOT’s extensive modular features and broad integration network suit larger, more complex hotel operations aiming to optimize multi-property management.

Choose NewBook if you value simplicity, support, and quick staff onboarding. Opt for SIHOT if your hotel needs comprehensive, customizable management tools and can handle a steeper learning curve.

For properties seeking rapid deployment with strong support and modern UI, NewBook clearly leads. If operational complexity, extensive integrations, and multi-property support are your priorities, SIHOT is the more capable choice.

In conclusion, your decision should reflect your hotel’s scale, operational complexity, and support needs. With more recent reviews and higher support ratings, NewBook is the safer bet for most small to mid-sized hotels today.