NewBook (PMS) vs. Sirvoy:
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The Decision

Choosing between NewBook and Sirvoy hinges on what your hotel needs most. Both systems aim to streamline property management and bookings, but they differ significantly in complexity, features, and scale. With NewBook boasting a higher review volume and more recent feedback, it’s the more proven choice—yet Sirvoy’s affordability and simplicity appeal to smaller operations. Are you looking for a comprehensive, feature-rich system or a straightforward, budget-friendly solution?

Quick Verdict

NewBook dominates with a 4.75/5 overall rating from just 16 reviews, all recent and highly positive. Sirvoy, with over 90 reviews, scores a perfect 83.93 on the HTScore but only 0/5 in overall rating, reflecting widespread dissatisfaction. If recent reviews are your priority, NewBook’s data is clearer and more reliable. So, for most hoteliers evaluating these two, NewBook is the more trustworthy option.

Is NewBook or Sirvoy Better for Hotels?

Both NewBook and Sirvoy serve the hotel industry, yet they tackle different hotel profiles. NewBook’s extensive feature set—including revenue management, guest CRM, integrated CRS, and ancillary modules—targets mid-sized and larger properties seeking to maximize revenue and operational control. Sirvoy’s core functionalities focus on basic reservation, channel management, and guest communication, ideal for small hotels, B&Bs, and hostels.

However, NewBook’s 16 reviews, mostly recent, provide a stronger evidence base of user satisfaction, especially for complex operations. Sirvoy’s 95 reviews span a broader hotel spectrum but are outdated and less positive overall. Do you need a full suite or a simple, affordable system? The choice depends on your property size and complexity.

NewBook vs Sirvoy: Which Should Your Hotel Choose?

If your hotel needs a comprehensive management platform with tools for revenue optimization, guest engagement, and detailed reporting, go with NewBook. It’s ideal for properties that want to automate operations, customize workflows, and grow revenue through advanced modules like digital registration and guest CRM.

If you prioritize ease of use, affordability, and straightforward reservation management for a small-scale operation, Sirvoy makes sense. It suits hotels that need basic booking, channel management, and friendly support without the complexity of additional modules. Given its superior recent review data, NewBook offers more confidence for hotels aiming to expand and scale.

Is NewBook or Sirvoy Easier to Use?

Both products excel in user-friendliness, but NewBook’s UI and onboarding are rated slightly higher—4.69/5 versus Sirvoy’s 4.64/5. NewBook’s recent reviews highlight its intuitive dashboard, customizable views, and straightforward workflows, making staff adoption smoother. Sirvoy’s simple interface and effective support help new users get started quickly, especially in small properties.

However, NewBook’s onboarding process is slightly more polished, with a 4.77/5 rating, compared to Sirvoy’s 4.6/5. Its extensive support and training resources contribute to a faster, more confident user experience. Edge: NewBook.

Which Has Better Features: NewBook or Sirvoy?

NewBook offers 10 features unique to its platform, including revenue management, guest CRM, integrated CRS, and digital registration, addressing advanced operational needs. Sirvoy’s 23 features include booking management, channel management, online check-in, and integrated website builder, covering core hotel functions.

While Sirvoy provides more overall features, NewBook’s specialized modules deliver broader functionality for medium to large properties. Its focus on ancillary revenue and guest engagement makes it more versatile for hotels seeking growth. Edge: NewBook.

Which Has Better Customer Support: NewBook or Sirvoy?

NewBook’s support team has a perfect 5/5 rating, with reviews praising prompt, knowledgeable, and friendly assistance. Review quotes emphasize their dedication: “The support desk is so dedicated and creative,” and “outstanding customer service.”

Sirvoy also garners high praise, with a 4.85/5 rating, but fewer recent reviews make its support reputation less current. Users note quick responses and helpfulness, though some mention limited interaction in recent months. Given the data, NewBook’s support is more consistently acclaimed. Edge: NewBook.

Which Has More Integrations: NewBook or Sirvoy?

Sirvoy connects with 21 verified partners, including major channel managers and CRMs, providing extensive integration options. NewBook offers 16 verified integrations, including key partners like SiteMinder, Revinate, and Tripadvisor, but fewer total options.

Both systems cover essential channels and tools, but Sirvoy’s broader integration network makes it slightly more adaptable for diverse operational needs. For properties requiring extensive third-party integrations, Sirvoy holds an edge. Edge: Sirvoy.

Which Do Hoteliers Rate Higher: NewBook or Sirvoy?

NewBook’s reviews, though limited to 16, consistently rate the system at 4.75/5, with recent feedback praising its robustness and support. Hoteliers in boutique, resort, and vacation rental segments have expressed high satisfaction, citing system power and customer service.

Sirvoy’s 95 reviews mostly date back several years, with an overall score of 0/5 in recent ratings, indicating widespread dissatisfaction. Hotels prioritizing current user experience and support should favor NewBook. Edge: NewBook.

How Much Do NewBook and Sirvoy Cost?

NewBook’s pricing begins at $1,000/month, with no free trial or freemium option, positioning it as a premium product. Sirvoy charges $200/month with a 30-day trial, making it more affordable for small properties.

While NewBook’s higher price reflects its extensive feature set, it may be overkill for smaller hotels. Sirvoy’s lower cost makes it attractive for budget-conscious properties that require basic functionality. Consider your property size and desired features when evaluating price.

What Type of Hotel Should Use NewBook?

• Hotels that want to automate and optimize revenue, including resorts, boutique hotels, and vacation rentals.
• Teams seeking a centralized platform for reservations, guest engagement, and reporting.
• Properties with multiple revenue streams needing ancillary modules like spa & wellness.
• Hotels planning to scale operations and require detailed control over bookings and operations.

Not ideal if your property:

• Is a small, budget hotel with minimal operational complexity.
• Needs only basic booking and channel management.
• Has limited budget for high-tier management systems.
• Prefers a lightweight, straightforward system over extensive modules.

What Type of Hotel Should Use Sirvoy?

• Small to medium-sized properties looking for an affordable, easy-to-use management system.
• Hotels that primarily want streamlined reservation and channel management.
• Businesses seeking quick onboarding and minimal training.
• Properties that value customer support and simple integrations.

Not ideal if your hotel:

• Requires advanced revenue management, CRM, or automation features.
• Has complex operations needing detailed financial or reporting tools.
• Plans to expand significantly and need scalable, customizable modules.
• Prefers extensive integration options beyond core channel management.

NewBook vs Sirvoy: The Bottom Line for Hotels

NewBook and Sirvoy are designed for different hotel profiles. NewBook offers a broad suite of features suited for mid-sized and larger properties that want to automate, upscale, and grow their operations. Sirvoy provides an affordable, easy-to-use platform ideal for small hotels, B&Bs, and hostels, with a focus on straightforward reservation management.

If your hotel is aiming to expand, optimize revenue, and needs a system with advanced modules and current positive reviews, NewBook is the clear choice. For small properties prioritizing cost, simplicity, and fast onboarding, Sirvoy remains a viable option—though its outdated review profile warrants caution.

In conclusion, for most hoteliers evaluating these two, NewBook’s recent reviews and higher overall quality make it the safer, more adaptable investment. However, always tailor your choice to your property’s specific needs, size, and growth plans.