OpenHotel PMS vs. Shiji Daylight PMS:
あなたに最適なのはどちら？

The Decision

Choosing between OpenHotel PMS and Shiji Daylight PMS hinges on your hotel’s specific operational needs and strategic goals. Both platforms aim to streamline hotel management, but they diverge significantly in features, user experience, market presence, and price. Your decision should reflect whether you prioritize ease of use and affordability or comprehensive, scalable solutions.

OpenHotel offers a straightforward, user-friendly system with a focus on small to medium properties, while Shiji’s Daylight PMS provides a more robust, enterprise-level platform suited for larger hotel groups. Which aligns better with your hotel’s size, complexity, and growth plans?

Is OpenHotel or Shiji Daylight PMS Better for Hotels?

OpenHotel and Shiji Daylight PMS are both designed to improve operational efficiency and guest satisfaction, but they approach this from different angles. OpenHotel emphasizes ease of use, affordability, and a tight integration of core tools like channel management, booking engine, and revenue management, all in one platform. Conversely, Shiji’s solution is built for large-scale, multi-property operations, featuring advanced automation, detailed guest profiles, and a broad range of modules, including POS, CRM, and housekeeping.

The key difference lies in their target audiences: OpenHotel’s simplicity and focus on smaller properties make it accessible and quick to implement. Shiji’s extensive feature set supports the complex needs of bigger hotel groups, but it can be overwhelming for smaller teams. Do you need a lean, easy-to-navigate system, or a comprehensive platform capable of managing multiple properties at scale?

OpenHotel vs Shiji Group: Which Should Your Hotel Choose?

If your hotel is a small to medium-sized independent property or boutique, OpenHotel’s intuitive interface, high customer support ratings, and strong core features make it the better choice. Its affordability, with no implementation fees and a focus on ease of use, enables quick onboarding and staff adoption.

On the other hand, if your hotel is part of a large chain, managed across multiple regions, or seeking advanced automation, detailed reporting, and extensive integrations, Shiji is more appropriate. Its 64 verified partners and broader feature set support complex operations, including multi-currency, task management, and centralized guest profiles.

For hotels needing a simple, cost-effective PMS with excellent support, go with OpenHotel. For those requiring a scalable, feature-rich system for large portfolios, opt for Shiji.

Is OpenHotel or Shiji Daylight PMS Easier to Use?

OpenHotel’s user ratings highlight a 4.71/5 score for ease of use, with many users praising its intuitive, straightforward interface. Customers frequently mention how quickly new staff can learn the system, and that onboarding is smooth, with staff support playing a big role. Review quotes emphasize that OpenHotel’s layout simplifies reservation management and channel updates, reducing errors and training time.

Shiji’s interface, rated 4.63/5, is also praised for its user-friendly design, especially for large teams. Training materials, including videos, help new users quickly adapt, and the system’s automation features ease daily tasks. However, performance issues and slowness during peak times are noted by some users.

Edge: OpenHotel.

Which Has Better Features: OpenHotel or Shiji Group?

OpenHotel offers 3 exclusive features: a dedicated channel manager, revenue management module, and booking engine, making it a strong all-in-one option for small properties. Its core modules focus on essential PMS functions, integrated with revenue tools, without overwhelming users with options.

Shiji’s platform provides 78 features exclusive to its system, covering guest profiles, multi-lingual support, advanced housekeeping, digital registration, guest messaging, rate management, and more. Its extensive modules support large-scale, multi-property management and automation, including integrated CRS, mobile check-in, PCI compliance, and detailed reporting.

While OpenHotel’s features are sufficient for small to mid-sized hotels, Shiji’s comprehensive tools are better suited for complex, multi-property operations.

Edge: Shiji Group.

Which Has Better Customer Support: OpenHotel or Shiji Group?

OpenHotel’s support team scores 4.82/5, with reviews praising their responsiveness, personalized service, and proactive updates. Guests mention the support staff’s patience, particularly highlighting team members like Peter and Valerie, as essential in ensuring smooth systems transitions and ongoing assistance.

Shiji’s support, rated 4.53/5, is recognized for professionalism and helpfulness. Users appreciate the detailed training materials and responsive assistance, though some note occasional delays during system issues.

Overall, OpenHotel’s support is more highly rated and consistently praised for its personal touch.

Edge: OpenHotel.

Which Has More Integrations: OpenHotel or Shiji Group?

OpenHotel connects with 12 verified partners, including major players like SiteMinder, RateGain, and OpenKey, covering essential distribution and access controls. Its integrations support small and mid-sized properties in streamlining distribution, revenue, and guest services.

Shiji offers 64 verified partners, including industry giants like Amadeus, Sabre, Hapi, Revinate, and Oaky. Its broad integration ecosystem supports complex workflows across PMS, POS, CRM, housekeeping, and more, making it ideal for large or multi-property management.

With more integrations, Shiji provides greater operational flexibility, especially for enterprise hotels.

Edge: Shiji Group.

Which Do Hoteliers Rate Higher: OpenHotel or Shiji Group?

OpenHotel’s reviews consistently highlight high satisfaction, with a 4.81/5 overall rating and 95% likelihood to recommend. Hoteliers appreciate its ease of use, support, and value, especially for small to medium properties. Recent reviews underscore the system’s stability and ongoing enhancements.

Shiji, however, has a 0/5 overall rating from 32 reviews, reflecting widespread dissatisfaction, performance issues, and limited user satisfaction. The reviews often mention slow system speed, reporting difficulties, and unmet expectations, especially among smaller hotels.

Thus, OpenHotel’s higher user ratings confirm its standing as the preferred choice for most hoteliers.

Edge: OpenHotel.

How Much Do OpenHotel and Shiji Cost?

OpenHotel’s pricing is not publicly listed; it offers a flat, transparent fee structure, with no implementation fees or per-booking charges. Their model is designed to be affordable for small and mid-sized hotels, emphasizing value and simplicity.

Shiji’s system costs $1,200 per month, with no free trial or freemium options. Its pricing makes it more suitable for larger hotels or chains with bigger operational budgets and the need for extensive features.

If budget is a priority, OpenHotel’s unclear but generally lower-cost model favors smaller hotels. Larger operations with more complex needs might justify Shiji’s higher investment.

What Type of Hotel Should Use OpenHotel?

• Hotels that are small to medium-sized, such as boutique hotels, inns, motels, and vacation properties.
• Teams that want an easy-to-learn, all-in-one PMS with integrated revenue and channel management.
• Hotels prioritizing cost-effectiveness and support, with less need for advanced automation.
• Properties that value a system with a proven track record of stability and positive reviews.

Not ideal if your hotel operates at a large scale or requires advanced customization and automation features.

What Type of Hotel Should Use Shiji Group?

• Large hotel groups, chains, or properties with multiple locations needing centralized management.
• Hotels seeking extensive automation, detailed reporting, and integrations across multiple systems.
• Teams that value scalable, cloud-based solutions with deep guest profiling, POS, and housekeeping modules.
• Hotels that are focused on guest personalization, digital check-in, and operational efficiency at scale.

Not ideal if your hotel is small, independent, or prefers a simple, budget-friendly system with minimal complexity.

The Bottom Line for Hotels

OpenHotel and Shiji serve different hotel segments and operational needs. OpenHotel excels in ease of use, cost, and support, making it the clear choice for small to mid-sized properties seeking straightforward management tools. Shiji, with its extensive features and integrations, is better suited for large hotel groups or properties with complex operational demands.

If your hotel values a user-friendly system with proven customer satisfaction and budget-friendly pricing, OpenHotel is the optimal fit. Conversely, if your hotel is part of a multi-property operation demanding automation, detailed analytics, and scalability, Shiji’s platform is the strategic investment.

In conclusion, for most independent and smaller hotels, OpenHotel’s high ratings, recent reviews, and dedicated support make it the preferred choice. Larger, enterprise-level properties should consider Shiji for its broad capabilities and integration ecosystem.