RMS vs. ThinkReservations PMS:
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The Decision

Choosing between RMS by RMS and ThinkReservations PMS hinges on your hotel's operational needs, size, and growth plans. Both systems aim to streamline property management, but RMS offers a broader feature set and global presence, while ThinkReservations emphasizes simplicity and ease of use. Your decision should align with whether you prioritize extensive functionalities or straightforward usability.

Both platforms address reservations, channel management, and guest interactions, but RMS’s deeper integrations and comprehensive tools cater to larger or more complex properties, whereas ThinkReservations suits smaller, guest-focused hotels. Are you ready to dive into which platform better fits your hotel’s unique needs?

Is RMS or ThinkReservations Better for Hotels?

RMS by RMS is a full-featured platform with 38 exclusive features, including integrated CRS, revenue management, and guest CRM, designed for hotels wanting detailed control and scalability. ThinkReservations offers fewer specialized tools but excels with a user-friendly interface and a standout drag-and-drop tapechart that simplifies daily operations.

RMS’s extensive feature list makes it ideal for properties with complex needs, such as large resorts or RV parks, while ThinkReservations’ intuitive design helps small hotels and inns manage bookings with less training. Where is your hotel on the growth and complexity spectrum?

RMS vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs advanced revenue management, multi-lingual support, and a broad network of integrations, RMS is the clear choice. Its global presence and depth of features make it suitable for larger properties or chains looking to scale.

For smaller hotels, inns, or boutique properties that prioritize simplicity, quick onboarding, and reliable OTA connectivity, ThinkReservations is more appropriate. Its ease of use and high customer satisfaction ratings, especially with recent reviews, make it the better fit for properties focused on guest experience and operational efficiency.

Is RMS or ThinkReservations Easier to Use?

ThinkReservations boasts a higher ease of use rating (4.82/5) compared to RMS (4.28/5), reflecting its straightforward, intuitive interface. ThinkReservations also receives higher onboarding scores (4.73 vs 4.12), and recent reviews highlight its effortless transition and simple management tools.

RMS’s broader feature set can introduce complexity, with some users noting a steeper learning curve. While RMS supports larger, more complex operations, ThinkReservations’ design makes training and staff adoption faster. Edge: ThinkReservations.

Which Has Better Features: RMS or ThinkReservations?

RMS offers 38 unique features, including a built-in CRS, revenue management, guest profiles, multi-currency support, and property management tools. ThinkReservations includes only one exclusive feature: a drag-and-drop tapechart, but it also shares many core features like booking engine, channel management, and integrated payments.

RMS’s extensive feature set supports complex operations, while ThinkReservations covers the essentials with a focus on simplified guest experience and automation. If your hotel needs comprehensive tools, RMS has the edge; for straightforward management, ThinkReservations suffices. Edge: RMS.

Which Has Better Customer Support: RMS or ThinkReservations?

ThinkReservations scores higher in support and onboarding (4.82/5), with recent reviews emphasizing quick, helpful responses and seamless onboarding. Many users describe support as “fantastic,” “friendly,” and “helpful,” often praising their accessible team who actively improves the platform.

RMS support, rated at 4.48/5, is generally well-regarded but less recent reviews suggest room for improvement in digital training resources. RMS users appreciate its trust accounting and technical assistance but note delays due to support staff availability. Edge: ThinkReservations.

Which Has More Integrations: RMS or ThinkReservations?

RMS connects with 112 verified partners, including major OTAs like Expedia, Airbnb, and booking engines, with 9 shared integrations with ThinkReservations. ThinkReservations integrates with 16 verified partners, including Triptease, HotelTonight, and Lynx Automation, but has fewer overall options.

For properties relying heavily on extensive OTA and partner integrations, RMS’s broader network is advantageous. However, ThinkReservations offers robust connectivity for smaller properties with fewer channels. Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or ThinkReservations?

ThinkReservations enjoys a higher overall rating (4.88/5) and a superior recent review count (356 reviews, mostly in the last 6 months), with a likelihood to recommend of 97%. Many small hotel and inn owners praise its ease of use, support, and automation features.

RMS’s ratings (4.56/5 and 293 reviews) are slightly lower, with some recent feedback indicating support and usability could improve. Larger hotels and resorts rate RMS higher for its comprehensive functionality, but overall satisfaction favors ThinkReservations. Edge: ThinkReservations.

How Much Do RMS and ThinkReservations Cost?

RMS’s pricing starts at $800/month per property, with no free trial or freemium version, reflecting its enterprise-level scope. ThinkReservations charges $500/month per property, also with no trial, but at a lower entry point.

Both are subscription-based, with RMS’s higher cost justified by its extensive feature set. Smaller hotels may prefer ThinkReservations’ affordability, while larger properties might see RMS as a valuable investment.

What Type of Hotel Should Use RMS?

• Hotels that require advanced revenue management, multi-currency and multi-lingual support, and extensive integrations.
• Properties with complex operations, such as RV parks, resorts, or large boutique hotels.
• Teams seeking detailed guest profiles and customized reporting.
• Hotels with plans to scale and expand across regions or portfolios.

Not ideal if...

• Your hotel is small or has minimal operational complexity.
• You prefer a simple, easy-to-learn system.
• Your budget is limited to lower-cost solutions.

What Type of Hotel Should Use ThinkReservations?

• Small hotels, inns, bed and breakfasts, and boutique properties focusing on guest experience.
• Hotels seeking a straightforward, quick onboarding process with minimal training.
• Properties that rely heavily on OTAs like Booking.com, Airbnb, and Expedia.
• Hotels aiming to automate tasks like upselling, messaging, and reservations efficiently.

Not ideal if...

• Your property needs extensive customization or advanced revenue tools.
• You operate a large chain or resort with numerous complex integrations.
• You require features like multi-lingual support or complex revenue management.

RMS vs ThinkReservations: The Bottom Line for Hotels

RMS is a highly comprehensive platform designed for properties with complex needs and ambitions to scale. Its extensive features, integrations, and flexibility make it the best choice for larger hotels, resorts, and multi-property groups seeking detailed operational control.

ThinkReservations excels in simplicity, ease of use, and guest-focused automation. Its high ratings, recent positive reviews, and lower price point make it ideal for small to mid-sized hotels, inns, and boutique properties prioritizing guest satisfaction and operational efficiency.

Choose RMS if your hotel demands deep features, scalability, and global presence. Opt for ThinkReservations if your focus is on straightforward management, rapid onboarding, and guest experience.

This comparison aims to clarify which platform aligns best with your hotel’s size, complexity, and growth plans. Your final decision should balance your operational needs with your strategic goals.