Opera vs. ThinkReservations PMS:
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The Decision

Choosing a property management system (PMS) is critical for your hotel’s operational efficiency and guest satisfaction. Opera by Opera and ThinkReservations PMS are two options designed to streamline your workflows, but they serve very different hotel types and business sizes. Opera, known for its extensive global presence, is often used by large hotel chains; ThinkReservations, boasting a high user rating and recent reviews, is favored by small to medium properties. How do they compare in features, support, and overall value?

Opera claims to serve hotels of all sizes with a comprehensive suite, while ThinkReservations emphasizes simplicity, integration, and modern features tailored for smaller properties. But which one actually fits your hotel’s needs? Let’s analyze their strengths and weaknesses.

Is Opera or ThinkReservations Better for Hotels?

Opera is a longstanding, large-scale PMS with a broad feature set designed for complex, multi-property management, often preferred by large hotel groups or resorts. Its user reviews, however, are nonexistent, giving it a significant transparency gap, and its interface is reported as difficult to navigate. Conversely, ThinkReservations boasts over 350 recent reviews, with a near-perfect 4.88/5 rating, indicating high customer satisfaction and frequent positive feedback about ease of use, support, and features.

While Opera’s capabilities may seem extensive on paper, the lack of recent reviews makes assessing its current performance difficult. ThinkReservations, with more recent feedback, shows consistent praise for operational improvements and revenue growth. Do you want a proven, well-reviewed system, or are you comfortable with less recent data on a legacy platform?

ThinkReservations vs Opera: Which Should Your Hotel Choose?

If your hotel is a small boutique, bed & breakfast, or vacation rental seeking an intuitive, easy-to-deploy PMS with strong integrations and automation, ThinkReservations is the better choice. Its user-friendly interface, detailed onboarding, and dedicated customer support make it ideal for properties that want to optimize operations without complexity.

On the other hand, if your hotel chain requires a centralized system managing multiple properties, complex workflows, and extensive back-end analytics, Opera might seem appealing. Yet, its lack of recent reviews and unclear pricing make it less reliable now. For your small or mid-sized property, ThinkReservations offers a clear advantage in current user satisfaction and value.

Is Opera or ThinkReservations Easier to Use?

ThinkReservations scores an impressive 4.82/5 for ease of use, backed by recent reviews praising its straightforward interface, quick onboarding, and accessible support staff. Many users highlight that staff can learn and adopt the system rapidly, often describing the platform as “like adding another employee” due to its automation and clarity.

Opera, with a rating of 0 out of 5, offers no recent user feedback on usability. An older or more complex system might be inherently difficult for staff to learn, especially without recent support interactions. Based on current data, Edge: ThinkReservations.

Which Has Better Features: Opera or ThinkReservations?

ThinkReservations offers 39 features, including a channel manager, booking engine, guest communication tools, automated night audits, group management, and multi-currency support. Many features directly focus on revenue growth, operational automation, and guest engagement, making it a comprehensive yet accessible platform.

Opera, with no listed features or recent reviews, appears to lack transparency on its current capabilities. Its broad enterprise focus may include features not relevant to smaller properties, or may be outdated. In terms of current feature richness, Edge: ThinkReservations.

Which Has Better Customer Support: Opera or ThinkReservations?

ThinkReservations’ recent reviews consistently praise its 24/7 support, quick response times, and knowledgeable staff. One reviewer states, “The Think team was very accessible and easy to work with,” emphasizing support as a key strength.

The lack of recent reviews for Opera means there is no current data on support quality. Historically, legacy systems like Opera often have mixed support reputations, especially for smaller hotels or independent properties. Based on available recent feedback, Edge: ThinkReservations.

Which Has More Integrations: Opera or ThinkReservations?

ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Expedia, and Tripadvisor. It also offers integrations with channel managers, payment processors, and guest communication tools, enabling streamlined operations.

Opera, on the other hand, has no verified integrations listed, which could limit its ability to connect with modern third-party platforms. For properties relying on OTA connectivity and revenue management tools, ThinkReservations offers a clear benefit. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Opera or ThinkReservations?

With 356 recent reviews, ThinkReservations maintains a 4.88/5 rating, with overwhelmingly positive comments from small property owners and innkeepers. Hotels across segments—especially bed & breakfasts and boutique hotels—rate it highly for ease of use, support, and revenue impact.

Opera, lacking recent reviews, provides no current data on hotel satisfaction. Historically, larger systems often face criticism for complexity rather than user satisfaction. Given the current feedback, Edge: ThinkReservations.

How Much Do Opera and ThinkReservations Cost?

Opera’s pricing is not publicly available, but it is known as a high-end, enterprise-level solution often customized per client, with implementation fees and ongoing costs. ThinkReservations charges a straightforward $500 monthly base fee, with no additional implementation or setup charges.

For small to medium hotels, ThinkReservations offers clear, predictable pricing, while Opera’s costs are likely prohibitive unless managing large or multiple properties with complex needs. Cost transparency and value make ThinkReservations more accessible.

What Type of Hotel Should Use Opera?

• Hotels that operate multiple properties or chains requiring centralized management.
• Large resorts with complex booking rules, multiple revenue streams, and extensive reporting needs.
• Hotel groups seeking integration with enterprise-level systems and custom workflows.
• Properties with dedicated IT teams capable of managing complex software environments.

Not ideal if your hotel is small, independent, or looking for quick deployment without extensive customization.

What Type of Hotel Should Use ThinkReservations?

• Bed & breakfasts, inns, boutique hotels, and small resorts looking for an intuitive, easy-to-learn PMS.
• Hotels that prioritize guest communication, upselling, and revenue management.
• Properties seeking seamless OTA integrations and automation features.
• Teams that value strong support, quick onboarding, and ongoing updates.

Not ideal if your hotel is part of a large chain requiring multi-property oversight or highly customized enterprise solutions.

The Bottom Line for Hotels

Opera by Opera is a robust, enterprise-level PMS designed for large hotel groups and resorts, but its current lack of recent reviews and unclear pricing diminish its reliability for smaller properties. ThinkReservations offers a highly-rated, feature-rich platform tailored for small to medium hotels, with recent reviews confirming its effectiveness in increasing operational efficiency and revenue.

If your hotel needs a straightforward, well-supported system with proven customer satisfaction, ThinkReservations is the clear choice. Its recent reviews and extensive features make it a safer, more modern investment. Choose Opera only if your property demands large-scale management and you are prepared for a complex deployment.

In summary, for the majority of small to mid-sized hotels seeking simplicity, integration, and support, ThinkReservations provides the most compelling value today. Opera, though potentially suitable for large chains, currently lacks the recent user feedback needed to justify its higher cost and complexity.