Case Study

Le Méridien St. Louis Clayton Builds Financial Infrastructure with ROH, Recovering 90% of Outstanding Invoices in 60 Days

Jess Levin Conroy

ROH · 1月 07, 2026

During a period of finance team transition, Le Méridien St. Louis Clayton partnered with ROH to bring structure, visibility and continuity to its payments operations. The property set out to establish clear oversight of outstanding deposits, standardize invoicing and collection to support uninterrupted sales operations and reduce aging accounts receivable that exceeded $1M past due.

Why it matters: By providing Le Méridien with purpose-build financial infrastructure, ROH centralized group bookings, automated invoicing and assigned clear ownership across teams. Payments moved from a manual, risk-prone workflow to a structured system of record. Within 60 days, the property recovered 90% of outstanding invoices, improved cash flow consistency and now maintains a low, stable aging AR balance month-over-month, delivering stronger financial control without adding operational burden.

ROH provides you with an intelligent payments platform to make every dollar more profitable. With the right financial infrastructure in place, you can turn payments into a strategic growth lever making every piece of business more valuable.

Top 3 Core Objectives: Establish end-to-end financial visibility, standardized invoicing and collections, and disciplined receivables management to ensure operational continuity.

Establish Clear Visibility: Establish clear visibility and oversight for outstanding deposits within group bookings during a finance department transition.
Standardized Invoicing and Collection: Implement a standardized invoicing and collection process that ensures continuity of sales operation through any potential organizational transitions.
Reduce Aging AR: Reduce aging AR and improve recovery of outstanding balances exceeding $1M past due over 30 days.

"When we were new to ROH, a change in my finance team left our accounts receivable a mess—over a million dollars past due. I reached out to the ROH team in a panic, and they immediately jumped on a call with me. They took the information I sent them and completely ran with it, getting us back on track. After fully implementing ROH with my new director of finance, our entire sales and accounting teams started using it consistently. The results were incredible. We collected all of the outstanding debt, and now, almost nothing goes past 60 days. ROH has truly been a game-changer for our hotel. It’s a powerful tool that has made our sales team more efficient with features like automated deposit schedules and easy-to-use client maintenance. The reporting is fantastic and can even be sent directly to our inboxes. Plus, the system sends secure, professional-looking emails with our logo to clients, making it simple for them to pay invoices and manage their information. The support from the ROH team is unmatched. They’re always helpful, offering one-on-one or group training. I would tell any hotel GM or accounting team that they need ROH to be successful."

Matt Korsos

General Manager

👍 General Manager Matt Korsos said that Following a transition within the finance team, ROH helped the hotel quickly recover all outstanding debt, streamline sales and accounting workflows, and maintain consistently low aging AR with exceptional product functionality and hands-on support.:

"When we were new to ROH, a change in my finance team left our accounts receivable a mess—over a million dollars past due. I reached out to the ROH team in a panic, and they immediately jumped on a call with me. They took the information I sent them and completely ran with it, getting us back on track. After fully implementing ROH with my new director of finance, our entire sales and accounting teams started using it consistently. The results were incredible. We collected all of the outstanding debt, and now, almost nothing goes past 60 days. ROH has truly been a game-changer for our hotel. It’s a powerful tool that has made our sales team more efficient with features like automated deposit schedules and easy-to-use client maintenance. The reporting is fantastic and can even be sent directly to our inboxes. Plus, the system sends secure, professional-looking emails with our logo to clients, making it simple for them to pay invoices and manage their information. The support from the ROH team is unmatched. They’re always helpful, offering one-on-one or group training. I would tell any hotel GM or accounting team that they need ROH to be successful."

⚖️ The selection process: During their research process, Matt Korsos evaluated ROH's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that ROH was the best fit solution:

General Manager Matt Korsos said, about their decision: "ROH has been a game-changer for our hotel. It’s a powerful tool that has made us way more efficient. We’ve eliminated all outstanding debt, and now nothing goes past 60 days. I would tell any hotel GM or accounting team that they need ROH to be successful."

📈 The results: Within 60 days, the property achieved real-time deposit visibility, accelerated and automated invoicing, and recovered 90% of outstanding balances—resulting in earlier collections, improved cash flow, and consistently low aging AR.

Within days of launch, the property centralized all group bookings in ROH, giving the GM real-time visibility into deposit status and clear ownership across teams that eliminated the guesswork while accelerating follow-up.
With ROHbot automating invoice creation and delivery, sales is now collecting payments earlier and more consistently, improving both guest payment experience and cash flow.
In the first 60 days, the property was able to recover 90% of outstanding invoices and now maintains a consistently low aging AR balance month-over-month.