Operations で人気
2024 年の最高の Property Management Systems
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
2024 年の最高の Staff Collaboration Tools
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
2024 年の最高の Hotel Accounting Software
Tools to manage your hotel's accounting, budgeting and financial planning.
Revenue Management で人気
2024 年の最高の Revenue Management Systems
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
2024 年の最高の Channel Managers
Distribute your inventory to hundreds of channels to boost occupancy.
2024 年の最高の Business Intelligence
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Marketing で人気
2024 年の最高の Hotel CRM & Email Marketing
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
2024 年の最高の Booking Engine
The eCommerce shopping cart for your hotel's website.
2024 年の最高の Hotel Metasearch Management Software
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Guest Experience で人気
2024 年の最高の Hotel Guest Apps
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
2024 年の最高の Contactless Check-in
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
2024 年の最高の Guest Messaging Software
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
概要
Today guests expect more than just a room. They expect an experience. An experience that is seamless across the entire guest journey. Today, making phone calls does not even make the top 10 uses of smartphones, and increasingly messaging is the preferred method of communication between customers and businesses. However, truly delivering a guest-centric experience is much more than supporting numerous messaging channels. Find out how the rise in the use of messaging gives hoteliers the opportunity to deliver on the long-sought-after “seamless experience” and can help drive ancillary revenue opportunities for your business. By using technology to unlock the ability to form greater relationships via conversation with the guest, hotels will grasp key benefits such as:
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- Driving revenues through both retention and ancillary spend
- Increase guest satisfaction and build loyalty to the brand
- Gain a deeper understanding of guests needs and optimise service to them
- Give staff the tools to deliver better personal service by empowering them via information and communication
- Why messaging is the ‘glue’ that brings together the guest experience and unlocks these benefits
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Why Messaging is the Gateway to Great Customer Experiences
Want to talk to a Guest Messaging Software expert?
As the official sponsor of this guide, the alliants team offers Hotel Tech Report users a free 30-minute consultation to help you learn about Guest Messaging Software and which is right for your hotel.
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Want to talk to a Guest Messaging Software expert?
As the official sponsor of this guide, the alliants team offers Hotel Tech Report users a free 30-minute consultation to help you learn about Guest Messaging Software and which is right for your hotel.