何が一番好きですか?
Ease of use. I have used other software programs in the past at other hotels that are no longer used in the industry because of how difficult they were to learn/update/adjust to an individual property's needs.
何が嫌いですか、または改善できると思いますか?
Have to enter the same information in many different places. Sometimes that gets time consuming when I am busy and is just a very unnecessary task.