Sebastian A. from Raitify replied
What an amazing and detailed review, thank you so much for taking the time to share your experience with Raitify! 😊 We’re especially happy to hear how much time the automation is saving your team and that you value both our dashboard and the insights from our Analytics.
Your suggestions are also incredibly valuable. We’ll definitely pass on your feedback regarding the handling of negative reviews to our development team. The idea of making AI support for critical feedback even more contextual and sensitive is a great point, and further improvements to our AI model are already planned.
Regarding guest surveys and review invitations, we also have exciting news coming: we’re currently working on a new Guest Survey feature that will further expand the possibilities for collecting guest feedback directly through Raitify.
Thank you again for such thoughtful feedback, your recommendation, and for helping us make Raitify even better! 🚀
