Case Study

A Touch of Convenience: Enhancing Guest Experience with Crave Tablets at Foxhills Club & Resort

Liz Hopfner

Crave Interactive · 10月 22, 2024

Foxhills Club & Resort implemented Crave in-room tablets to enhance the guest experience by providing easy access to hotel services, personalised options, and streamlined information. This intuitive solution has transformed how guests interact with the hotel, resulting in increased satisfaction and operational efficiency.

Why it matters: In a competitive hospitality landscape, meeting guest expectations for convenience and personalization is essential. Crave in-room tablets at Foxhills Club & Resort address these demands by offering an innovative solution that enhances guest interaction and satisfaction. By implementing this technology, the club not only elevates the guest experience but also sets a benchmark for service excellence in the industry.

Crave in-room tablets provide guests at Foxhills Club & Resort with a user-friendly interface to access a variety of hotel services. Guests can easily order room service, book spa treatments, and request housekeeping directly through the tablet. This centralised solution not only enhances convenience but also allows staff to manage guest requests more efficiently, improving overall service delivery.

Top 3 Core Objectives: Foxhills Club & Resort was looking to do more than just enhance guest convenience; they were aiming to:

Enhance Guest Convenience: The goal was to provide guests with seamless access to hotel services directly from their in-room tablets, allowing them to order food, book spa appointments, and explore local attractions without needing to contact staff.
Personalize Guest Experience: Foxhills Club & Resort aimed to enable guests to customize their stay by adjusting room settings and preferences through the tablets, ensuring that each guest could tailor their experience to their liking.
Streamline Staff Efficiency: The club sought to improve operational efficiency by allowing staff to receive and manage guest requests more quickly through the tablets, reducing response times and enhancing overall service quality.

"Implementing Crave in-room tablets has transformed our guest experience at Foxhills Club & Resort. Guests appreciate the convenience and personalization they offer, allowing us to elevate our service while reducing operational strain on our staff."

Mark Thewlis

Hotel Manager

👍 Hotel Manager Mark Thewlis said that Crave in-room tablets have greatly improved guest convenience and service efficiency at Foxhills Club & Resort.:

"Implementing Crave in-room tablets has transformed our guest experience at Foxhills Club & Resort. Guests appreciate the convenience and personalization they offer, allowing us to elevate our service while reducing operational strain on our staff."

⚖️ The selection process: During their research process, Mark Thewlis evaluated Crave Interactive's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Crave Interactive was the best fit solution:

Hotel Manager Mark Thewlis said, about their decision: "We chose Crave for its intuitive interface and comprehensive features that seamlessly integrate with our existing services. Their commitment to enhancing the guest experience while providing an easy-to-use platform for both guests and staff set them apart from other options we evaluated."

📈 The results: Since implementing Crave in-room tablets, Foxhills Club & Resort has significantly enhanced the overall guest experience, allowing visitors to easily access hotel services, customize their preferences, and streamline communication with staff. This transformation has led to increased guest satisfaction and operational efficiency within the club.

Guests have expressed a higher level of satisfaction due to the convenience and ease of accessing hotel services through the tablets, leading to more positive reviews and repeat visits.
Staff have experienced a reduction in response times for service requests, allowing them to focus on delivering exceptional hospitality and enhancing overall service quality.
The implementation of Crave tablets has resulted in more guests utilizing hotel amenities such as dining and spa services, ultimately boosting revenue and encouraging guests to explore all that Foxhills Club & Resort has to offer.