How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

GUEST EXPERIENCE

One challenge faced by many hotels is delivering quality service at the Reception Desk during peak hours while operating with leaner staff. While guest engagement begins long before the guests step foot in the hotel, we know that the arrival experience is one of the most important steps of the guests’ journey as it is the first physical interaction between the hotel and the guests.

Why it matters: Learn how Duve can help you improve your guests' arrival experience by eliminating the paperwork completed upon arrival and pushing for pre-check-ins before guests' arrivals.

Duve works with hospitality brands around the world, offering guest management solutions designed to help the hospitality industry automate and personalize guest communication and take advantage of their number one resource - their guests.

Top 3 Core Objectives: The Setai Hotel wanted to automate the check-in process since they had a very lengthy check-in process with a lot of paperwork.

Shorten the in-person check-in: The Setai wanted to be able to automate things like scanning the passports or getting signatures on e-cards.
Collect information about guests: Allow guests to share their needs more easily before they arrive
Inform guests about facilities: The Setai wanted to be able to provide information about its facilities to guests prior to their arrival and according to their specific preferences.

Innovators Mentioned

סטאי תל אביב - The Setai, Tel Aviv

Duve

Dina Raxon

Organizational Consultant

סטאי תל אביב - The Setai, Tel Aviv

"Duve was a game changer for our customer service. I knew the platform would help us connect with guests but I was amazed at how cleverly simple it all is, even guests who are not very tech-oriented use Duve to communicate with us."

Dina Raxon

Organizational Consultant

👍 Organizational Consultant Dina Raxon said that Duve was a game changer for our hotel brand:

"Duve was a game changer for our customer service. I knew the platform would help us connect with guests but I was amazed at how cleverly simple it all is, even guests who are not very tech-oriented use Duve to communicate with us."

⚖️ The selection process: During their research process, Dina Raxon evaluated Duve's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Duve was the best fit solution:

Organizational Consultant Dina Raxon said, about their decision: "It saves us so much time every single day because our staff does not need to manually enter everything into the system, and they no longer spend half of the check-in process eyeing the computer screen."

📈 The results: The conversion rate of online check-ins reached to over 70%.

With the online check-in customized to the hotel’s needs, manual steps like scanning the guest passport, or having guests sign registration cards are all streamlined with efficient automated workflow.
The automation allowed the reception team to have a more personal interaction with guests, making more eye contact and enjoying a quality interaction.
To provide a truly outstanding experience, guests can share their needs and learn more about the hotel services from their Guest App.

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