Case Study

Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Sharon Bitton

Duve · 12月 14, 2023

Pastoral Hotel, a renowned establishment in Kfar Blum, Israel, partnered with Duve to enhance their check-in process and overall guest experience.

Why it matters: With a bustling reception area and manual check-in processes, Pastoral Hotel sought to modernize their operations and improve guest satisfaction.

Catering to travelers in Israel's Northern region, Pastoral Hotel aimed to leverage Duve's guest experience suite to streamline operations and elevate guest experiences.

Top 3 Core Objectives: Pastoral Hotel's primary goals were to seamlessly onboard a new technology which would declutter their reception area and make the check-in process more efficient.

Seamless Onboarding: The hotel was apprehensive about integrating new technology during peak season, concerned about potential disruptions and the learning curve for their team.
Declutter Reception: The hotel wanted to reduce the congestion in their reception area, ensuring guests didn't face long wait times at the start of their stay.
Efficient Check-ins: Pastoral Hotel aimed to digitize and speed up the check-in process, moving away from the traditional manual methods.

"Since we started with Duve, the impact has been evident. Our reception is much less crowded now, and the tips provided by our Customer Success Manager throughout the onboarding were invaluable. We've been able to implement a digital guest journey that exceeds our expectations."

Aviram Fahima

Reception Manager

👍 Reception Manager Aviram Fahima said that Duve has had a great impact on their reception:

"Since we started with Duve, the impact has been evident. Our reception is much less crowded now, and the tips provided by our Customer Success Manager throughout the onboarding were invaluable. We've been able to implement a digital guest journey that exceeds our expectations."

⚖️ The selection process: During their research process, Aviram Fahima evaluated Duve's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Duve was the best fit solution:

Reception Manager Aviram Fahima said, about their decision: "It's clear that digitalization is the future, and with Duve, we're confident we're at the forefront of this innovation."

📈 The results: Duve's guest experience suite brought transformative changes to Pastoral Hotel's operations and guest interactions.

Despite initial fears, Duve's onboarding was smooth. The hotel seamlessly integrated the system into their operations, even during peak season, thanks to Duve's proactive support.
With Duve's Online Check-in, the hotel witnessed reduced congestion in the reception area, leading to quicker and more organized check-ins.
Duve's digital check-out and communication tools not only streamlined payment collections but also facilitated better guest communication, paving the way for personalized guest experiences.