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GUEST EXPERIENCE
How Såndgøld Alpine Glamping Elevates the Camping Experience with Guestnet
Verified case study
Hotel Tech Report has reached out to hoteliers at Såndgøld Alpine Glamping to verify this case study.
Såndgøld Alpine Glamping combines the charm of traditional camping with the comfort of modern, sustainable infrastructure. Nestled in the mountains of South Tyrol, the resort set out to create a seamless, digital guest experience — from pre-arrival to on-site services. With Guestnet, ASA PMS, and Systems GmbH, Såndgøld transformed its operational processes and guest journey into a fully modernized, automated ecosystem.
Why it matters:
Camping resorts face unique operational challenges: guests arrive independently, need quick access to essential information, and expect flexibility in booking services like breakfast, charging their EV, or purchasing camping items.
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Guestnet centralizes all of this in a single digital platform. Integrated with ASA PMS and Systems GmbH solutions, Såndgøld now offers automated pre-check-in, digital breakfast orders, smart EV charging, license plate recognition, and an on-site shop — all accessible via smartphone. This results in smoother operations, happier guests, and significantly reduced workload for staff.
Top 3 Core Objectives:
Såndgøld aimed to digitize the entire guest journey, automate key operational tasks, and offer convenience-focused services that increase satisfaction and revenue.
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Automate operational workflows: Use Guestnet and ASA PMS integrations to eliminate manual tasks such as check-in processing, station activation, and data entry.
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Increase guest satisfaction &: Offer convenience-driven services (shop, breakfast orders, charging, info hub) that improve the guest experience and boost ancillary sales.
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Digitize the guest journey: Provide guests with mobile access to all essential information, activities, and services — from breakfast orders to EV charging.
Innovators Mentioned
Såndgøld Alpine Glamping
Guestnet
Adrian Vogel
Hotel Tech Report reached out to Adrian Vogel who verified this case study.
Management
Såndgøld Alpine Glamping
"Guestnet allows us to provide guests with all important information 24/7, which significantly increases satisfaction. At the same time, the platform reduces our team’s workload through automation and boosts revenue through targeted upselling. We especially value the seamless integration with our existing systems and the strong alignment with our brand."
Adrian Vogel
Management
👍 Management
Adrian Vogel
said that Guestnet enables us to provide guests with 24/7 access to all essential information while automating workflows that reduce staff effort and increase revenue through targeted upselling, all seamlessly integrated into our existing systems and perfectly aligned with our brand.:
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"Guestnet allows us to provide guests with all important information 24/7, which significantly increases satisfaction. At the same time, the platform reduces our team’s workload through automation and boosts revenue through targeted upselling. We especially value the seamless integration with our existing systems and the strong alignment with our brand."
⚖️ The selection process:
During their research process, Adrian Vogel
evaluated Guestnet's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Guestnet was the best fit solution:
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Management Adrian Vogel said, about their decision: "Guestnet has become an essential part of our guest experience — simple, intuitive, and incredibly effective."
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The results:
With Guestnet as the digital hub, Såndgøld achieved measurable improvements across all guest and staff touchpoints:
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Improved Efficiency: Automated check-in, EV charging activation, and shop orders reduced manual workload and reception bottlenecks.
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Increased Revenue: Digital breakfast orders and the camping shop boosted ancillary sales significantly.
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Higher Guest Satisfaction: Guests enjoy intuitive mobile access to all services, real-time updates, and a smoother arrival experience.
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