Give guests the opportunity to create the experience they want with hotel stay upgrades from Oracle’s Nor1 suite of services. Present offers for upgraded rooms, products, and services before and during check-in that a guest is most likely to say yes to—and generate incremental revenue for the hotel.

Increase Staff Productivity: As valuable as the additional revenue might be, Nor1’s ability to simplify work and increase staff productivity is just as important, especially amid an intense labor shortage. We all need to do more with less, and Nor1 makes it possible.

Streamline Commissions: “At the end of the month, in order to pay commissions, we had to enter every guest folio to make sure the guest had paid for the upsell. With Nor1, it’s done automatically,” said Genevieve, revenue manager.

Take Action From Insights: As the hotel’s director of revenue, Nor1’s value manifests in the form of better reporting and analytics. In the past, I could only obtain updates on upsell performance when we did month-end reporting. Now, I can gain visibility whenever I want it. Such access is invaluable not only to monitor progress but to make adjustments. I can ask critical questions and take action: Is the objective we created for staff at the beginning of the month realistic based on their current pace? Most importantly, I can track KPIs – What’s the conversion rate? What’s the engagement? – that can help identify challenges within any given month. By analyzing them, I have an opportunity to see if there’s anything that can be done to improve performance.