Case Study

From sacred walls to scalable ambition: How Babila Hostels is redefining Milanese hospitality

Ricky Schoeman

Cloudbeds · 11月 19, 2025

Babila Hostels, a growing hospitality group rooted in a historic Milanese chapel, partnered with Cloudbeds to simplify multi-property operations, empower their teams, and scale confidently without losing the character or soul behind their guest experience.

Why it matters: Cloudbeds allowed Babila to expand from a single hostel to multiple properties by providing a unified, easy-to-use platform that streamlines operations, supports diverse guest segments, and equips every team with the data they need to run efficiently.

Cloudbeds centralizes operations across Babila’s hostels and boutique hotel, delivering intuitive workflows, reliable reporting, and multi-property visibility — enabling both rapid scaling and consistent guest service.

Top 3 Core Objectives: As Babila grew into a multi-property hospitality group, they needed a system capable of handling operational complexity, supporting varied guest types, and empowering staff across different locations.

Simplify multi-property operations: Adopt a single platform that provides visibility and control across hostels and a boutique hotel, each with different operational needs and guest profiles.
Actionable data: Ensure every department — front desk, management, housekeeping, and revenue — can easily access daily and monthly reports to run smooth, profitable operations.
Seamless staff onboarding: Use an intuitive, easy-to-learn system that accelerates training, supports internal consistency, and ensures staff can contribute quickly, even when transitioning between roles or locations.

"Scaling the business was almost automatic. I’m sure that if we ever open other businesses, we would be on Cloudbeds."

Stefano Bianchi

Operations Manager

👍 Operations Manager Stefano Bianchi said that Cloudbeds proved to be the perfect partner in Babila's growth:

"Scaling the business was almost automatic. I’m sure that if we ever open other businesses, we would be on Cloudbeds."

⚖️ The selection process: During their research process, Stefano Bianchi evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Operations Manager Stefano Bianchi said, about their decision: "Cloudbeds is very easy to use. Everything is structured, very easy to learn."

📈 The results: Cloudbeds helped Babila Hostels replace operational complexity with clarity — enabling smooth expansion, smarter reporting, and a empowered workforce ready to grow with the brand.

Seamlessly scaled from one to three distinct properties
Robust reporting used daily by front desk, management, and revenue teams
Fast staff onboarding, with team members confidently using Cloudbeds within days