Case Study

The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds

Martina Orlandi

Cloudbeds · 3月 25, 2024

With three properties in Southern California and more under development across the U.S., Casetta, which means “little house” or “lodge” in Italian, is a collection of architecturally significant and, in some cases, historic hotels.

Why it matters: Each of Casetta’s properties highlights the building’s history, honoring the past while designing for the future. They collaborate with local artists to design art-focused rooms and curated public spaces that speak to each property’s locale.

Caroline Schneider, Co-Founder of Casetta, says, “one of our pillars is finding locations that are very special and unique. That either means a building that is historic or has just been underutilized for a very long time or a community that is already thriving and incredible, but doesn’t have a really great hospitality offering.”

Top 3 Core Objectives: As a three-property group with more properties on the way, Casetta Group was looking for a solution with intuitive onboarding, streamlined daily operations, and enhanced guest communication features.

Easy onboarding: The team at Casetta Group wanted a modern hospitality management platform that would be easy to use and easy to train on.
Efficient guest communication: To enhance the guest experience, the Casetta Group team sought out a solution that would facilitate communication between guests and staff, especially in terms of modern messaging.
Scalable operations: With more locations in the works, it was important for the Casetta Group team to be able to run a smooth operation across all of their properties, even as they expand.

"Our front desk team – a lot of them have previous hotel experience using major Property Management Systems – and the consensus overall is that the accessibility, how intuitive Cloudbeds is, it really feels like a Property Management System for today's age."

Anthony Gutierrez

General Manager at Casetta Group

👍 General Manager at Casetta Group Anthony Gutierrez said that Cloudbeds is a PMS for today's age.:

"Our front desk team – a lot of them have previous hotel experience using major Property Management Systems – and the consensus overall is that the accessibility, how intuitive Cloudbeds is, it really feels like a Property Management System for today's age."

⚖️ The selection process: During their research process, Anthony Gutierrez evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

General Manager at Casetta Group Anthony Gutierrez said, about their decision: "The accessibility of CBU, the knowledge base, and live chat with support is invaluable. There's not always occasions where the front desk has a supervisor available, and they're able to get the answers they need through the Cloudbeds Platform."

📈 The results: With Cloudbeds, Casetta Group has been able to delight guests and staff alike with efficient communication that also allows for easy upsell requests. Cloudbeds' multiple educational resources have made it simple to onboard staff and help team members get the answers they need, even if there is no supervisor present.

By implementing Whistle for Cloudbeds, Casetta Group has been able to provide superior guest engagement and streamlined communication via the guests' preferred communication method and a unified inbox.
Onboarding, training, and daily use have been made easy with invaluable educational resources provided by Cloudbeds, from Cloudbeds University, the knowledgebase, and live chat support.
With Cloudbeds as a technology partner, the Casetta Group now has a modern system to grow and scale with.