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OPERATIONS
Grupo Catedral: Scaling Operations and Guest Experience with Cloudbeds
Verified case study
Hotel Tech Report has reached out to hoteliers at Grupo Catedral to verify this case study.
Grupo Catedral, a hospitality group with over 500 rooms in the heart of Mexico City, needed a modern system to support expansion and deliver smoother guest experiences. With Cloudbeds, they centralized operations, improved efficiency, and gained the flexibility to grow on their own terms.
Why it matters:
By moving to Cloudbeds, Grupo Catedral freed themselves from the limitations of their old national system. They now manage multiple properties seamlessly, optimize revenue strategies, and enhance the guest journey — from faster check-in to stronger communication.
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Cloudbeds provides Grupo Catedral with a single, cloud-based platform to manage multiple hotels, streamline processes, and integrate essential tools for revenue management, compliance, and guest engagement.
Top 3 Core Objectives:
Grupo Catedral needed a system that could keep pace with its growth ambitions, improve the guest experience, and provide the flexibility to adapt across different hotel concepts within its portfolio.
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Centralized management: Simplify operations by managing multiple properties through a single platform while maintaining unique service models for each hotel.
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Smarter revenue strategies: Enable effective revenue management, including price differentiation for new hotel concepts and room types, without relying on manual processes.
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Better guest experience: Enhance the guest journey with faster digital check-in and stronger communication before, during, and after stays.
Innovators Mentioned
Grupo Catedral
Cloudbeds
Francisco Santoveña Domenech
Hotel Tech Report reached out to Francisco Santoveña Domenech who verified this case study.
Director of Operations
Grupo Catedral
"Cloudbeds has helped us improve our operations in a significant way. It’s easy to learn, accessible from anywhere, and integrates with the applications we need. For a group like ours, with unique concepts in each property, that flexibility is essential."
Francisco Santoveña Domenech
Director of Operations
👍 Director of Operations
Francisco Santoveña Domenech
said that A flexible platform that adapts to different hotel concepts.:
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"Cloudbeds has helped us improve our operations in a significant way. It’s easy to learn, accessible from anywhere, and integrates with the applications we need. For a group like ours, with unique concepts in each property, that flexibility is essential."
⚖️ The selection process:
During their research process, Francisco Santoveña Domenech
evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:
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Director of Operations Francisco Santoveña Domenech said, about their decision: "Cloudbeds allows us to control multiple properties with ease, which helps us have better processes, better internal reports, and make better decisions."
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The results:
Cloudbeds gave Grupo Catedral the operational control and flexibility needed to expand successfully, while improving internal processes and the overall guest experience.
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Centralized control of 5+ properties and 500+ rooms in one platform
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Reduced guest wait times with digital check-in functionality
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Improved decision-making through stronger internal reporting and real-time insights
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