Case Study

Nivan Hotels: Building a 100% digital multi-prop group from anywhere

Ricky Schoeman

Cloudbeds · 12月 01, 2025

Nivan Hotels GmbH is a fully digital hospitality group founded by martial artist–turned–hotelier Raif Özbek. What began as eight rooms above a dojo has grown into several properties with 130 beds — all powered by automation, self-service technology, and Cloudbeds at the core.

Why it matters: Cloudbeds helped Nivan Hotels eliminate manual work, expand visibility beyond a single OTA, and run a lean, scalable operation managed from anywhere in the world.

By automating check-in, communications, distribution, and reporting, Cloudbeds gave Nivan Hotels the infrastructure to scale a 100% digital concept while keeping operations incredibly lightweight.

Top 3 Core Objectives: Raif needed a platform that would free him from manual tasks, diversify distribution beyond a single OTA, support contactless operations, and allow him to run and scale his business remotely.

Expand distribution: Increase visibility across global OTAs and enable direct bookings without increasing workload.
Automate communication and check-in: Replace time-consuming manual messaging with automated workflows that support a fully contactless guest journey.
Build a scalable operation: Run multiple properties with a small team, supported by intuitive systems and fast onboarding.

"As a newcomer to hospitality, Cloudbeds was a real game changer. Suddenly, I wasn’t just listed on Booking.com anymore — I was visible on all major platforms and could also manage direct bookings through my own website."

Raif Özbek

Founder

👍 Founder Raif Özbek said that Cloudbeds opened new possibilities for a first-time hotelier.:

"As a newcomer to hospitality, Cloudbeds was a real game changer. Suddenly, I wasn’t just listed on Booking.com anymore — I was visible on all major platforms and could also manage direct bookings through my own website."

⚖️ The selection process: During their research process, Raif Özbek evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Founder Raif Özbek said, about their decision: "Cloudbeds made it possible for me to enter the hospitality industry and grow my business to the next level. It’s user-friendly, powerful, and their support is truly outstanding."

📈 The results: With Cloudbeds, Nivan Hotels transformed from a single-OTA side project into a fast-growing digital hospitality group with high occupancy, minimal manual work, and full mobility for its founder.