Case Study

Onefam Hostels: Building Community and Scaling Across 17 Properties

Linda Pashaj

Cloudbeds · 11月 25, 2025

Onefam, a dynamic hostel group built around community and connection, needed a system that could simplify staff training and bring consistency to operations across Europe. With Cloudbeds, they cut training time to just three days while fueling expansion to 17 properties.

Why it matters: By adopting Cloudbeds, Onefam scaled its traveler-first culture into new countries with confidence. The platform allowed them to handle frequent staff turnover and complex local regulations while continuing to deliver the experiences that make their hostels unique.

Cloudbeds provided Onefam with a single, intuitive platform to manage reservations, streamline compliance, and onboard new staff quickly—helping them deliver seamless operations across Spain, Portugal, the UK, Netherlands, and the Czech Republic.

Top 3 Core Objectives: Onefam’s rapid growth came with new challenges: frequent staff turnover, expanding across borders with varying regulations, and the need to keep service quality consistent. Their objectives focused on building a system that could support expansion while staying true to their guest-first culture.

Faster staff training: Onefam needed to shorten onboarding so new hires could step into guest-facing roles confidently, despite the natural turnover of a backpacker-driven workforce.
Multi-country compliance: Expanding across borders meant navigating different billing, tax, and reporting requirements. Onefam required a system that could adapt to each country without adding layers of complexity.
Scalable operations: With rapid growth underway, Onefam needed a platform that could unify operations across multiple cities while keeping service quality consistent and guest experience central.

"Cloudbeds is much more than a PMS. At the group level, we’re managing hundreds of daily reservations, and Cloudbeds lets us analyze that data quickly to optimize our decision-making process."

Ariane Echevarría Delgado

Managing Director

👍 Managing Director Ariane Echevarría Delgado said that Cloudbeds gives Onefam the insights to grow with confidence.:

"Cloudbeds is much more than a PMS. At the group level, we’re managing hundreds of daily reservations, and Cloudbeds lets us analyze that data quickly to optimize our decision-making process."

⚖️ The selection process: During their research process, Vanessa Fontoura Da Silva evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Chief of Staff Vanessa Fontoura Da Silva said, about their decision: "We usually take an average of three days to train our employees on Cloudbeds, and then they already feel confident using the system. For me, it’s very important that the platform is simple, intuitive, and gives staff the resources to find answers on their own. It makes constant training so much easier."

📈 The results: With Cloudbeds, Onefam turned operational complexity into a streamlined process—reducing training, simplifying compliance, and scaling from one hostel to 17 without losing its community-driven identity.

Reduced staff training time from weeks to just 3 days, empowering new hires to feel confident at reception almost immediately
Expanded to 17 properties across 5 European countries, while maintaining consistent operations and service
Simplified compliance through integrations tailored to each country’s unique regulations, reducing administrative burden