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OPERATIONS
Tella Thera: Rewriting Remote Luxury Through Sustainability, Soul & Cloudbeds
Verified case study
Hotel Tech Report has reached out to hoteliers at Tella Thera to verify this case study.
Tella Thera is a 21-suite, five-star sanctuary carved into the remote mountains of western Crete — a deeply human, sustainability-led luxury retreat built from scratch by two founders rebelling against conventional hospitality.
Why it matters:
Cloudbeds allowed Tella Thera to operate a high-touch, high-complexity luxury property with remarkable ease, freeing the team to spend more time with guests while powering a seamless, scalable operation behind the scenes.
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With Cloudbeds as their unified operational backbone, Tella Thera reduced systems, accelerated training, automated daily workflows, and built a guest experience rooted in connection — not administration.
Top 3 Core Objectives:
As first-time hoteliers building a five-star retreat in a remote region, Tella Thera needed a simple yet powerful system that minimized operational friction, empowered local staff, and supported a modern distribution strategy.
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Fully operational luxury property: Launching a 21-suite hotel in rural Crete required an all-in-one PMS capable of replacing multiple tools and establishing reliable processes from day one.
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Intuitive technology: Many staff members were new to hospitality technology; fast onboarding and an easy UI were essential to maintaining service quality.
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Minimize admin: Their philosophy is deeply human and place-based; the founders needed back-office operations that “disappear” into the background.
Innovators Mentioned
Cloudbeds
LT
Loukas Tourkomanis
Hotel Tech Report reached out to Loukas Tourkomanis who verified this case study.
Co-Founder
Tella Thera
"Cloudbeds gave us time back — real time we now invest in our guests. It helped us turn a complex opening into a seamless operation without ever compromising the deeply human hospitality we set out to create."
Loukas Tourkomanis
Co-Founder
👍 Co-Founder
Loukas Tourkomanis
said that Cloudbeds freed the team to deliver hospitality the way it should feel — human.:
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"Cloudbeds gave us time back — real time we now invest in our guests. It helped us turn a complex opening into a seamless operation without ever compromising the deeply human hospitality we set out to create."
⚖️ The selection process:
During their research process, Loukas Tourkomanis
evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:
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Co-Founder Loukas Tourkomanis said, about their decision: "Minimize your systems. Maximize your time with guests. Cloudbeds covers almost everything in one platform — and that’s the biggest value of all."
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The results:
Cloudbeds enabled Tella Thera to launch, operate, and scale a complex five-star boutique property with speed, simplicity, and confidence — all while protecting the founders’ vision of intentional, guest-first hospitality.
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Simplified operations
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Staff trained in 1–2 days, including mid-season hires
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Distribution made effortless
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