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OPERATIONS
The luxury Brannan Cottage Inn bounced back to 90% occupancy with Cloudbeds
Verified case study
Hotel Tech Report has reached out to hoteliers at The Brannan Cottage Inn to verify this case study.
Brannan Cottage Inn is a modern luxury property located in the heart of Napa Valley. Sam Brannan, the founder of the Gold Rush, built the inn in 1862. The inn is featured in TripAdvisor’s Hall of Fame, winning Certificates of Excellence for five-star reviews for seven years in a row from 2015 to 2021. When the owner Carl Dene purchased the property, Carl also inherited outdated and cumbersome hotel technology, including an older booking engine.
Why it matters:
With big ambitions for future growth, Carl knew he needed a modern system to grow his revenue, streamline operations and help deliver the best guest experience.
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When hotels were allowed to re-open, Carl and his team were ready. They had switched to Cloudbeds and could quickly re-open and even return to 90% occupancy. Their staff is more efficient with Cloudbeds, and the owner has plans to expand and open up new properties in the region.
Top 3 Core Objectives:
Brannan Cottage needed a versatile and easy-to-use system that could handle re-opening quickly and even return to 90% occupancy.
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Streamline operations: With big ambitions for future growth, Carl knew he needed a modern system to grow his revenue, streamline operations and help deliver the best guest experience.
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Simplify staff training: New staff can watch videos on Cloudbeds University, which offers hundreds of on-demand videos, guides, and SOPs (Standard Operating Procedures).
Innovators Mentioned
The Brannan Cottage Inn
Cloudbeds
Carl Dene
Hotel Tech Report reached out to Carl Dene who verified this case study.
Owner
The Brannan Cottage Inn
"No other hotel technology gives us the versatility and ease of use. We can see everything, including reporting, in one place and go to one team for support. With the channel manager, we can manage rates in one place and don’t need to deal with each OTA independently."
Carl Dene
Owner
👍 Owner
Carl Dene
said that No other hotel technology gives us the versatility and ease of use.:
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"No other hotel technology gives us the versatility and ease of use. We can see everything, including reporting, in one place and go to one team for support. With the channel manager, we can manage rates in one place and don’t need to deal with each OTA independently."
⚖️ The selection process:
During their research process, Carl Dene
evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:
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Owner Carl Dene said, about their decision: "Cloudbeds is quick and easy for my staff to pick up. It doesn’t require handholding."
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The results:
Cloudbeds is easy to use and the staff at Brannan Cottage Inn feels it's ones of the best systems they've worked with.
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90% occupancy rate
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An integrated system with all the tools in one interface
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Happier staff with efficient workflows
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