The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds

OPERATIONS

The ZERO Hotels group uses Cloudbeds to enhance operational efficiency and guest experiences, while expanding their property portfolio and reducing staff training times.

Why it matters: The ZERO Hotels are a unique collection of properties across Portugal that offer guests an unparalleled lodging experience. They currently have three properties, with an additional four coming soon. Their ‘ZERO Box Lodge’ is the most popular offering, inspired by Japanese capsule hotels where guests stay in minimalistic wooden boxes equipped with a private bathroom in a shared dorm. Post-pandemic, the Porto property decided to switch from their previous property management system to Cloudbeds.

Knowing that The ZERO Hotels would be expanding across Portugal, General Manager at The ZERO Box Lodge Porto knew that they would need a system that was easy to use and provided the freedom to experiment with rate plans and promotions to drive more direct bookings.

Top 3 Core Objectives: A platform to support their growth plans

Create a guest-centric experience: Cloudbeds’ easy-to-use interface was quickly adopted by the team and has improved the overall guest experience.
Automated the pricing strategy: Cloudbeds’ pricing intelligence engine (PIE) is being used across The ZERO Hotels’ properties to automate pricing strategies and monitor competitor and market trends.
Reduce training times: The switch to Cloudbeds has significantly reduced the time that The ZERO Hotels spends training new staff as the simple layout and user interface is easy to understand and extremely user-friendly. All their staff members are enrolled in Cloudbeds University and have access to hundreds of training courses to improve their knowledge of the system and troubleshoot any roadblocks.

Innovators Mentioned

Cloudbeds

Bernardo Thierstein

General Manager, The ZERO Box Lodge Porto

The Zero Hotels

"Cloudbeds is so simple and really helped me understand some of the more difficult concepts, develop strategies, and better train staff members to deliver memorable experiences to guests."

Bernardo Thierstein

General Manager, The ZERO Box Lodge Porto

👍 General Manager, The ZERO Box Lodge Porto Bernardo Thierstein said that Simplifying operations, empowers the team to develop new strategies and become more guest-centric:

"Cloudbeds is so simple and really helped me understand some of the more difficult concepts, develop strategies, and better train staff members to deliver memorable experiences to guests."

⚖️ The selection process: During their research process, Bernardo Thierstein evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

General Manager, The ZERO Box Lodge Porto Bernardo Thierstein said, about their decision: "Our experience has become more guest-centric since staff spends less time with admin work and more time with guests."

📈 The results: With Cloudbeds' fully integrated platform, The ZERO Hotels delivers an unparalleled lodging experience by reducing administrative tasks and increasing direct engagement with guests. With a single easy-to-use solution, The ZERO hotels drives more direct bookings, automates pricing strategies, and spends less time training new staff as their portfolio expands.

25% direct bookings on average across all properties
Cut training time by 50%
Increased ADR 10-25% at ZERO Box Lodge Coimbra

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