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When in Athens: Redefining the Modern Hostel Experience in the Heart of Greece
Verified case study
Hotel Tech Report has reached out to hoteliers at When in Athens: Redefining the Modern Hostel Experience in the Heart of Greece to verify this case study.
When in Athens, a boutique hostel in one of the city’s most authentic neighborhoods, partnered with Cloudbeds to redefine the hostel experience for mature, connection-driven travelers. With Cloudbeds, the team built an operation that’s both human-centered and powered by smart technology.
Why it matters:
Cloudbeds enables When in Athens to balance personal, community-focused hospitality with data-driven growth. The platform streamlines training, payments, and pricing, freeing the team to focus on what matters most — authentic guest experiences.
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Cloudbeds provides When in Athens with an all-in-one system to manage reservations, payments, and dynamic pricing, while supporting easy staff onboarding and seamless expansion — all from a single cloud-based platform.
Top 3 Core Objectives:
When in Athens needed a flexible, easy-to-use system that could support both its people-first philosophy and its ambition to grow sustainably in a competitive, seasonal market.
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Simplify operations and training: Adopt a modern PMS that allows new staff to be fully trained in just a few hours, reducing operational complexity and enabling a welcoming, concierge-style approach to hospitality.
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Strengthen revenue management: Implement dynamic pricing and integrated reporting tools to monitor performance, adjust rates, and optimize revenue in real time.
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Support sustainable expansion: Use a modular, scalable platform that can grow with the brand as it adds new residences and hybrid accommodation spaces.
Innovators Mentioned
Cloudbeds
AK
Athanasios Kyriakou
Hotel Tech Report reached out to Athanasios Kyriakou who verified this case study.
Owner
When in Athens: Redefining the Modern Hostel Experience in the Heart of Greece
"What I love about Cloudbeds is that it never stops improving. There’s a team behind it constantly making it better, adding new features and integrations that actually help us day-to-day."
Athanasios Kyriakou
Owner
👍 Owner
Athanasios Kyriakou
said that Cloudbeds’ continuous innovation fuels When in Athens’ growth.:
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"What I love about Cloudbeds is that it never stops improving. There’s a team behind it constantly making it better, adding new features and integrations that actually help us day-to-day."
⚖️ The selection process:
During their research process, Athanasios Kyriakou
evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:
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Owner Athanasios Kyriakou said, about their decision: "“I don’t care what someone studied. I care if they’re kind, if they want to learn, if they care about people. Cloudbeds helps me train them quickly so they can focus on guests, not systems.”"
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The results:
With Cloudbeds, When in Athens created an efficient, guest-centered operation that combines seamless technology with meaningful hospitality — ready to expand as its vision grows.
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Staff fully trained in just 10–15 hours, thanks to Cloudbeds’ intuitive design
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Simplified payments and reduced errors using Cloudbeds Payments and Pay-by-Link
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Ready scalability for new apartments and future hybrid hospitality concepts
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