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OPERATIONS
Smart Access, Smarter Operations: How Nas House Transformed Guest Experience with Goki
Verified case study
Hotel Tech Report has reached out to hoteliers at Nas House to verify this case study.
Nas House is a co-living concept in Dubai, offering a mix of private and shared spaces designed for travelers, creatives, and digital nomads. To support our commitment to seamless operations and elevated guest experiences, we implemented Goki as our smart access system to enhance security, to streamline arrivals and departures, and to give our team centralised control over access throughout the property.
Why it matters:
In a hospitality setting like Nas House, efficiency is everything. Goki simplifies access for guests and staff alike, helping us maintain a secure, and seamless environment. It’s a small change that’s made a big operational impact.
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Frees up the team by removing manual key management, with a user-friendly system that’s easy to train, quick to update, and simple to scale.
Top 3 Core Objectives:
At Nas House, we implemented Goki to improve the guest experience with contactless room access, enhance security by controlling entry to restricted areas, and reduce costs associated with traditional key systems. The goal was to streamline operations while maintaining flexibility, safety, and affordability.
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Contactless Access to Rooms: We aimed to streamline the check-in process and improve the guest experience by offering secure, contactless room access. Goki’s system allows guests to unlock their rooms through a code, eliminating the need for physical keys or reception delays.
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Controlled Access to Restricted: Goki helps us enforce access control across sensitive areas such as storage rooms, podcast studio, and our in-house cat room. With digital permissions, we can track who enters and ensure only authorised staff can enter, ensuring guest safety and operational security.
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Cost-Effective Solution: Goki offers a competitively priced solution compared to other smart lock systems. By eliminating the need for traditional key cards or FOBs, we’ve significantly reduced ongoing operational costs without compromising on technology or reliability.
"Goki has been essential in ensuring smooth day to day operations; from a user-friendly system for my team to a seamless experience used by our guests."
Deirdre Van Den Dool
Head of Operations
Innovators Mentioned
Nas House
Goki
DVDD
Deirdre Van Den Dool
Hotel Tech Report reached out to Deirdre Van Den Dool who verified this case study.
Head of Operations
Nas House
👍 Head of Operations
Deirdre Van Den Dool
said that "Having a secure system allows us peace of mind when our guests stay with us, and we can focus on ensuring a perfect each time":
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"Goki has been essential in ensuring smooth day to day operations; from a user-friendly system for my team to a seamless experience used by our guests."
⚖️ The selection process:
During their research process, Deirdre Van Den Dool
evaluated Goki's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Goki was the best fit solution:
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Head of Operations Deirdre Van Den Dool said, about their decision: "Goki’s Customer Support Team is always quick to respond, patient, and willing to assist with any type of inquiry. It’s reassuring to know that support is consistently reliable, timely, and solution-focused"
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The results:
Since installing Goki, Nas House has seen faster, smoother check-ins and check-outs, better control over restricted areas, and a notable reduction in key-related costs. The system has improved overall efficiency for both guests and staff, while offering a secure and scalable solution for our operations.
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Guest check-ins have become faster and smoother. This has reduced our reliance on front desk staff during peak times and improved the overall arrival experience. We've also received positive feedback from tech-savvy travelers who appreciate the seamless process.
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We’ve improved internal space management. Areas are now properly secured, with a clear overview of who is accessing the spaces and when. Access can also be adjusted instantly, giving us full control without the hassle of managing physical keys.
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By eliminating the use of physical key cards and FOBs, we’ve saved on recurring costs and reduced key-related guest issues. The competitive pricing and minimal maintenance needs have made it a sustainable long-term solution, particularly useful with high turnover and multiple access points.
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