By adopting Goki’s smart‑access technology, The Poppy Georgetown eliminated late‑night lockout issues and streamlined its entire check‑in process - saving time for staff and improving every guest’s arrival experience

Enable Remote Guest Management: Managing access used to require physical keycards and emergency visits in the middle of the night. With Goki, staff can now issue, change, or revoke digital PINs instantly from anywhere - via laptop or mobile - without returning to the property. This remote capability has eliminated after‑hours callouts and allows smaller teams to operate efficiently across multiple sites.

Simplify the Check-in Experience: Previous check‑ins relied on physical keycards stored in lockboxes. Guests often faced confusion retrieving keys, especially at night or in poor lighting. By replacing that process with digital access codes tied to each guest’s phone number, The Poppy Georgetown now offers a smoother arrival with less friction and no manual handovers. Guests consistently praise the simplicity - “it’s my phone number, so it’s easy to remember”.

Strengthen Security and Oversight: Goki’s digital access system provides detailed logs for guest and staff entries, ensuring complete traceability. Staff can now confirm exact access times and quickly resolve any disputes. This transparency has built greater accountability without additional hardware or staffing. The system’s time‑bound PINs also prevent early access or late returns, enhancing security and peace of mind.