Case Study

How PURS Fine Hotels & Restaurants Enhances Guest Experience Through Guestnet × Mews

Samira Gruber

Guestnet · 12月 15, 2025

PURS Fine Hotels & Restaurants is known for creating meaningful guest experiences rooted in design, community, and exceptional hospitality. With just 23 boutique rooms, two distinct restaurant concepts, and multiple decentralized entrances across the property, the PURS team needed a modern digital ecosystem that would unify guest communication, simplify navigation, and streamline operational workflows.

Why it matters: By implementing Guestnet together with the Mews PMS, PURS introduced a seamless digital journey that connects guests, staff, and property infrastructure — all while maintaining the hotel’s signature high-touch guest experience.

Boutique properties like PURS rely on efficient communication to ensure a consistent guest journey across multiple touchpoints — room, restaurants, bar, gym, garage, and meeting spaces. Guestnet acts as the central digital hub where guests access all hotel information, services, and updates on their personal devices, while its deep integration with Mews automates check-in data, reduces manual work, and ensures consistent, error-free workflows. Combined, both systems help PURS meet modern guest expectations while reducing operational friction.

Top 3 Core Objectives: PURS aimed to create a seamless digital guest journey by integrating Guestnet with the cloud-native Mews PMS to reduce manual work, strengthen operational foundations, and deliver consistent, high-quality service across all guest touchpoints.

Create a seamless digital: Enable guests to access information, services, and amenities digitally — tailored to their personal devices and preferences.
Build strong operational foundations: Use Mews as a modern, cloud-native PMS that integrates smoothly with Guestnet to reduce manual tasks and maintain a scalable IT structure.
Enhance service quality &: Provide both digital and printed options for guests, ensure smooth navigation across the property, and eliminate information gaps for staff and guests alike.

"Guestnet and Mews place us at the forefront of digital evolution. Guests can easily access everything they need from their personal devices, while we provide printed options in the bar, restaurant, and other areas. It elevates the guest journey and supports our service at every touchpoint."

Jasmina Klessa

CDO | Marketing | PR

👍 CDO | Marketing | PR Jasmina Klessa said that Guestnet and Mews position us at the forefront of digital innovation by giving guests effortless access to all information on their personal devices while still offering printed options where needed, enhancing the guest journey and supporting our service at every touchpoint.:

"Guestnet and Mews place us at the forefront of digital evolution. Guests can easily access everything they need from their personal devices, while we provide printed options in the bar, restaurant, and other areas. It elevates the guest journey and supports our service at every touchpoint."

⚖️ The selection process: During their research process, Jasmina Klessa evaluated Guestnet's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Guestnet was the best fit solution:

CDO | Marketing | PR Jasmina Klessa said, about their decision: "With Guestnet, our guests navigate the property far more easily — whether it’s finding the gym entrance or exploring our restaurants. It has become an essential part of the guest journey."

📈 The results: By adopting Guestnet and Mews, PURS transformed its operational landscape and enhanced guest service:

Streamlined communication: Guests access all hotel information digitally, while staff receive fewer manual inquiries.
Reduced workload: Automated syncing between Guestnet and Mews removes manual data entry and reduces errors.
Higher guest satisfaction: Personalized, device-friendly access to services elevates the boutique experience.