Case Study

Labor Management Transformation - Family Business Turned Corporate Collective

Cynthia Ferguson

Inn-Flow · 12月 03, 2025

How many hoteliers beam with pride when they tell you their hotels are family owned and operated? Jasmine Patel, CFO of Scarlet and Gray Hospitality, is passionate about her company for the very same reason.

Why it matters: While Patel was balancing the day-to-day administrative tasks, she wanted to transform her organization and find a better workforce management software.

"I was trying to make our mom-and-pop hotel lifestyle have more of a corporate structure. I wanted to make our processes more efficient"

Top 3 Core Objectives: When Patel began her initiative to find a new solution, the company was already using a hotel-specific product, however, there were significant gaps in what the software could do. The application was not providing adequate reports, complicating their daily tasks, and didn't integrate well with other solutions. The time clock was also challenging for employees who forgot their passwords and missed punches altogether.

Labor Waste: The company needed better visibility to avoid paying for unnecessary time. Patel searched for a platform that could not only identify the problems but could forecast issues and suggest how to avoid.
Dynamic Scheduling: Cross-training was an important initiative for Scarlet and Gray. They needed a tool that could keep up with the flexibility of their staff and make it easier to create schedules overall.
Facial Recognition Time Clock: They needed features in place that controls how early someone can punch in. Plus, the facial recognition Time Clock eliminates the need to remember passwords or deal with fingerprint failures.

"Why are you wasting your time using other systems? Switch to Inn-Flow because it's easier. Inn-Flow is an efficient tool because it has everything and helps me focus more on hospitality and the projects that I actually want to work on."

Jasmine Patel

Director of Finance

👍 Director of Finance Jasmine Patel said that has some advice for anyone considering switching to Inn-Flow.....:

"Why are you wasting your time using other systems? Switch to Inn-Flow because it's easier. Inn-Flow is an efficient tool because it has everything and helps me focus more on hospitality and the projects that I actually want to work on."

⚖️ The selection process: During their research process, Jasmine Patel evaluated Inn-Flow's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Inn-Flow was the best fit solution:

Director of Finance Jasmine Patel said, about their decision: "I was trying to make our mom-and-pop hotel lifestyle have more of a corporate structure and wanted to make our processes more efficient"

📈 The results: Inn-Flow's Labor Management has all the tools you need to manage a workforce and alert management to potential problems ahead of time. Scarlet and Gray Hospitality also subscribes to two of Inn-Flow's other products, Accounting and Payroll, to get the most out of the platform and its integrations. With all three solutions working together, they could see how effectively their staff was able to reduce expenses.

"We're cross-training employees in all departments and it's easier to be able to change someone's schedule. It takes a third of the time compared to what I was spending on scheduling before."
"Facial recognition is 100 times better than what we were doing before. Having features in place that controls how early someone can punch in is saving us a lot of money."
"The overtime at risk alerts are making us proactive instead of reactive. The previous system didn't flag us like that, so Labor Management has been very cost-effective."