How Auburn Hospitality Streamlined Procurement Across 15 Hotels

OPERATIONS

Auburn Hospitality manages 15 hotels across multiple brands and needed a more efficient way to manage purchasing. By implementing Inn-Flow Procurement, the team centralized ordering, reduced manual work, and significantly decreased the time required to complete purchasing across every property.

Why it matters: Procurement impacts every department in a hotel, yet many operators still rely on manual processes and disconnected vendor systems. Auburn Hospitality demonstrates how a centralized procurement platform can save time, improve purchasing visibility, and help teams focus on higher-value work instead of administrative tasks.

Inn-Flow Procurement is an AI-powered procurement platform built specifically for hotels. Auburn Hospitality uses it to manage purchasing across 15 properties from a single system, compare vendor pricing, streamline approvals, and simplify monthly ordering while maintaining full visibility into purchasing activity.

Top 3 Core Objectives: Auburn Hospitality wanted to simplify procurement across its growing portfolio by replacing manual purchasing processes with a centralized platform. Their goals were to reduce ordering time, improve purchasing visibility, and create a more consistent procurement process across every hotel.

Reduce Ordering Time: Replace manual ordering and repetitive purchasing tasks with a streamlined workflow that allows monthly orders to be completed significantly faster.
Centralize Procurement: Manage purchasing across all 15 hotels from one platform while maintaining existing vendor relationships and standardizing procurement processes.
Increase Visibility: Give purchasing teams real-time visibility into pricing, approvals, and purchasing activity to make faster, more informed procurement decisions.

Innovators Mentioned

Auburn Hospitality

Inn-Flow

Beth Criswell

Procurement Manager

Auburn Hospitality

"Monthly orders would normally take me one or two, sometimes three days. I can knock ’em all out in a day. Same thing with breakfast orders — used to be an all-day process on Monday. Now I’m done by 12, 1 o’clock."

Beth Criswell

Procurement Manager

👍 Procurement Manager Beth Criswell said that Saves time, very easy, user-friendly:

"Monthly orders would normally take me one or two, sometimes three days. I can knock ’em all out in a day. Same thing with breakfast orders — used to be an all-day process on Monday. Now I’m done by 12, 1 o’clock."

⚖️ The selection process: During their research process, Beth Criswell evaluated Inn-Flow's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Inn-Flow was the best fit solution:

Procurement Manager Beth Criswell said, about their decision: "I realized I could save a couple hundred dollars with each order that I wasn’t saving, because I hadn’t compared it. Now I’m doing that on every order."

📈 The results: By centralizing procurement with Inn-Flow, Auburn Hospitality dramatically reduced the time required to manage purchasing while improving visibility and consistency across its 15-property portfolio.

Reduced ordering time from days to hours. Monthly purchasing that once took up to two or three days can now be completed in less than one day, with routine ordering reduced to just a few hours.
Centralized procurement across 15 hotels. The purchasing team now manages procurement for every property from one platform, eliminating manual workflows and simplifying vendor management.
Greater visibility and purchasing efficiency. Real-time pricing, streamlined approvals, and centralized purchasing data help the team make faster decisions while spending less time on administrative work.